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Michael Jenkins - Expert Humans

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Michael Jenkins Expert Humans
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Expert Humans

Expert Humans
Critical Leadership Skills for a Disrupted World

By

Michael Jenkins

United Kingdom North America Japan India Malaysia China Emerald Publishing - photo 1

United Kingdom North America Japan
India Malaysia China

Emerald Publishing Limited
Howard House, Wagon Lane, Bingley BD16 1WA, UK

First edition 2020

Copyright 2021 Michael Jenkins. Published under exclusive licence by Emerald Publishing Limited.

Reprints and permissions service
Contact: permissions@emeraldinsight.com

No part of this book may be reproduced, stored in a retrieval system, transmitted in any form or by any means electronic, mechanical, photocopying, recording or otherwise without either the prior written permission of the publisher or a licence permitting restricted copying issued in the UK by The Copyright Licensing Agency and in the USA by The Copyright Clearance Center. Any opinions expressed in the chapters are those of the authors. Whilst Emerald makes every effort to ensure the quality and accuracy of its content, Emerald makes no representation implied or otherwise, as to the chapters suitability and application and disclaims any warranties, express or implied, to their use.

British Library Cataloguing in Publication Data
A catalogue record for this book is available from the British Library

ISBN: 978-1-80071-261-4 (Print)

ISBN: 978-1-80071-260-7 (Online)

ISBN: 978-1-80071-262-1 (Epub)

This book is dedicated to Margaret Dunlop a truly Expert Human - photo 2

This book is dedicated to Margaret Dunlop, a truly Expert Human.

ACKNOWLEDGEMENTS

I would like to thank my family for their invaluable ideas, insights and suggestions during the writing of Expert Humans: my wife Joyce for thinking things through with me, my daughter Maia for her superb advice and feedback, and my son Nat for his technical assistance. Thanks everyone!

I would also like to thank Andy Dunlop, Dr Robyn Wilson, Dr Vijayan Munusamy, and my agent Nick Wallwork for their unstinting support and encouragement. Thank you.

Michael Jenkins

Singapore, 2020

Contents
List of Tables and Figures

Part 1 Chapter 2

Table 1.

Purpose, Vision, and Mission

Fig. 1.

United Nations Sustainable Development Goals

Part 1 Chapter 3

Table 2.

Macrotrends Emerging over the Next Decade According to the World Business Council for Sustainable Development and Adapted by the Author

Table 3.

Sustainability Throughout the KimberlyClark Value Chain (from 2019 Global KimberlyClark Sustainability Report, Adapted by the Author)

Part 2 Chapter 4 & 5

Table 4.

Johari Window

Table 5.

List of Adjectives for Johari Window

Fig. 2.

The ACE Model

Fig. 3.

Share of Population with Mental or Substance Disorders, Male versus Female, 19902017. The Chart Shows the Situation in 2017

Fig. 4.

Prevalence by Mental and Substance Use Disorder, World, 2017

Part 2 Chapter 6

Table 6.

Types of Altruism

Table 7.

Altruism in Global Religions

Fig. 5.

Eisais hhc Logo

Table 8.

Self-report Altruism Scale

Part 2 Chapter 7

Fig. 6.

Issues Confronting the Development of Compassion in the Workplace

Fig. 7.

Self-awareness/Self-compassion/Compassion

Part 2 Chapter 8

Table 9.

The Top 20 Most Empathetic Companies 2016

Table 10.

Glassdoor Ratings for 2020

Table 11.

Eight Key Actions to Promote Empathy in Organisations

Part 3 Chapter 9

Table 12.

Critical Leadership Skills for a Disrupted World Impact of ACE

Part 3 Chapter 10

Table 13.

Rate of Automation: Division of Labour as Share of Hours Spent (%)

Author Biography

Michael Jenkins was born and spent his early years in Malaysia. He graduated from Durham University in Chinese Studies followed by postgraduate studies in Japanese language, politics, and economics at Nanzan University, Nagoya, Japan (supported by a scholarship from the Rotary Foundation for International Understanding) after which he worked for Toyota Motor Corporation for four years as a Motor Analyst in the Overseas Planning Department.

Returning to the United Kingdom in 1988, he worked at the University of Bath as Director of the Foreign Languages Centre where he established and taught on the UKs first PG Diploma in Japanese and English Interpreting and Translation. In 2001, after two years with INSEAD in France as Regional Director, Japan and Korea, he returned to Asia as Director of INSEAD Executive Education in Singapore. He subsequently took on the role of Managing Director of the Center for Creative Leadership Asia Pacific and in 2009 he joined Roffey Park Institute in the United Kingdom as CEO. Moving back to Singapore, he joined the Human Capital Leadership Institute as CEO in July 2018 before moving to set up a new company, Expert Humans in April 2020.

The United Kingdoms HR Magazine named him as one of the United Kingdoms Most Influential Thinkers in Human Resources in 2013 and again in 2016. He served as a member of the Institute of Human Resource Professionals Board in Singapore from 2018 to 2020 and in July 2020 he joined the UK-based FutureWork Forum (which explores the working world of tomorrow) as a Partner. He is a regular contributor at conferences in Singapore and abroad where he specialises in topics such as humanising the workplace, new thinking in leadership development, the Future of Work, and sustainability.

Introduction

We live in a disrupted world where change is rapid and relentless. Technological advances and an acceleration in adverse global climate change underscore a massive quickening of transformation and disruption. Added to this we have far-reaching global health challenges, ongoing and persistent inequality of many kinds and an all-pervasive crisis of trust in human institutions across the political, social, and business landscape. In Expert Humans, we take a look at all these disruptors and ask: what are the critical leadership skills needed to chart a course to benefit human beings now and into the future?

Change has always been part of the human experience, but it is the speed of current disruption that marks the changes we are going through now as being fundamentally different to the changes of the past. At the same time, there is growing unease around our ability as humans to keep up. This book aims to take the reader through a brief history of fundamental human qualities and core attributes, pointing out along the way the hidden gems of what it means to be human and the nature of the human experience, while also making specific reference to what it means to be a working individual, in the workplace, in the here and now.

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