Maholic - IT Strategy

IT STRATEGY

A 3-Dimensional Framework to Plan Your Digital Transformation and Deliver Value to Your Enterprise

Jim Maholic

Copyright 2019 Jim Maholic. All rights reserved.

ISBN-10: 1097983242

ISBN-13: 978-1097983247

No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without the prior written permission of the author.

This publication incorporates portions of the Microsoft Datacenter Extension Reference Architecture. Portions Copyright 2015 Microsoft Corporation. Reproduced with permission from Microsoft Corporation. All rights reserved.

This publication incorporates portions of the COBIT 4.1 Maturity Model and COBIT 5 Process Capability Levels. Portions Copyright 2012 ISACA. Reproduced with permission from ISACA. All rights reserved.

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Scrivenery: F/S

DEDICATION

I am fortunate that my career has intersected with many excellent mentors and trusted colleagues from whom I have benefitted greatly. This dedication is my way of recognizing them for a special expression of gratitude and letting them know that I speak for many who are grateful and indebted for their investment in our lives.

To Rich Beckman, Jud Brandt (foreword), Mike Denman, John DuBois, Aaron Edelstein, Tim Falvey, John Foster, Gary Gienger, Brad Hairston, Michele Mumford, Trevor Naidoo, Ben Platter, Tom Stormer and Ivan Zalessov, thank you for pressing in and enriching my life. You left a thumbprint on me at a critical point in my career. Thank you for challenging my assumptions, forcing me to probe further, pressing me to see what I overlooked and ultimately coaching me to realize my potential. Each of you, in some special way, has made me a better strategist.

I would also like to recognize my loving and tirelessly supportive wife Maureen, our four grown children and their spouses, and my close friends who have spurred me on in my writing. Thank you for being my cheerleaders and urging me forward.

To Dave Bordo, Linda Hoyer, Noreen Henry, Jack and Pat Ledbetter, Bob Lewis, David and Vera Pedlow, Bob Schwartz, Cleburne Smith, John and Mary Lynn Tolar and John Worley, your sincere encouragement has meant a great deal to me as I wrestled through mountains of research, inevitable stretches of writers block and countless rewrites. Mere words seem inadequate to express how much I appreciate your friendship.

Finally, a very special Thank You! to Richard Penny, Ph.D. Your skilled editing and thoughtful insights elevated this book to an even higher level of professionalism.

TABLE OF CONTENTS

Jud Brandt

DISCLAIMERS

D ue to the dynamic nature of the internet, any web addresses or URLs contained in this book may have changed or been deleted by their owner or internet service provider since publication and may no longer be valid.

Due also to the dynamic employment environment, references to individuals with respect to their current employers should be understood to be current at the time they were quoted.

The views expressed in this work are solely those of the author and do not necessarily reflect those of any of the authors current or former employers or clients.

Furthermore, the views expressed in this work are solely those of the author and do not necessarily reflect those of the numerous professionals whose names appear herein either as interviewees or as authors of other works.

Finally, the views expressed in this work are solely those of the author and do not necessarily reflect those of the publisher, and the publisher hereby disclaims any responsibility for them.

I make numerous references to Amazon throughout this book. In full disclosure, I benefit directly from my relationship with Amazon. Amazon sells more copies of my books than any other platform or retailer. I am both a customer and a supplier.

Limit of Liability and Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy or completeness of the contents and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives or written sales materials. The advice and strategies contained herein may not be suitable for your situation. You should consult with a professional where appropriate. Neither the publisher nor the author shall be liable for damages arising herefrom.

ACKNOWLEDGEMENTS

W ithin the pages of this book are comments and insights from brilliant and successful IT and consulting executives, many of whom are current or former CIOs of multi-billion-dollar organizations. These executives represent well-known organizations from a cross-section of industries including distribution, education, government, healthcare, insurance, internet security, manufacturing, retail, professional services and telecommunications. These professionals were kind and generous enough to grant me one-on-one interviews regarding key topics of IT Strategy. I wish to personally thank all of them for their willingness and candor, for sharing their insights and struggles and for letting me share those comments with you.

I would also like to offer a special thank you to Steve Bacon, Dr. Richard Bennett, Chris Buri, Matt Chambers, Jim Dial, Noni Gonzalez, Dale Hazel, Craig Hinkley, Mary Holler, Charles Jarrett, Bob Leo, Brent Nair, Herman Nell, Ken Russell, Mark Schulz, Mark Stone and Maurice Uenuma,

Unless the above executives granted me explicit permission to use their names, their comments and insights will be noted only by their title and industry, for example: CIO for Fortune 500 retailer or IT executive for an international telecommunications company.

The views expressed by these contributors are theirs alone and do not necessarily reflect those of their respective current or past employers, nor of this publisher.

The book cover was designed by Rick Holland of MyVisionPress.com

The back-cover photo is courtesy of Kim Ortiz Photography, Lewisville, TX.

Artistic images (.

LICENSING CONSIDERATIONS

I am hopeful that my framework and corresponding processes find an appreciative audience. Some in this audience may wish to use some of these copyrighted materials in their consulting work with their customers or clients. I welcome the opportunity to discuss ways we can work together to get this message out. Consultants, technology firms and others wishing to explore non-exclusive licensing of any portions of this copyrighted work should contact me directly at the email address below. Please use the term Licensing Inquiry in your subject line.

Please direct your licensing inquiries to:

Licensing @ CommonSenseStrategy.com

J im Maholic has been a deeply trusted senior colleague of mine for over 15 years. Jims lifes work has been to organize and structure complex undertakings in technology and associated value areas to ensure greater repeatable success, guide change for client teams and enable deeper engagement with the business and its leaders. Ive worked side-by-side with Jim on tough assignments involving the value of technology, core IT strategy and the impact of major technology transformations on large enterprises. Without exception, Jim has been a steady and reliable leader, a resounding success with our clients and a good friend. His bona fides are unassailable. Though were in different industries today, I still connect with Jim to gain his wisdom in framing many tough issues with technology and business value. His calm, thoughtful and often humorous remarks have helped me and my clients many times. I encourage you to open your mind to Jims tools and wisdom.