P RAISE FOR THE SECOND EDITION OF
W ORK THE S YSTEM
The best management book of the year. Follow Sams path and your business will become orderly, disciplined, repeatable, and profitable.
Thomas Cox, founder of Cox Business Consulting
Work the System gives you the tools you need to take giant steps in adding value to your business and freedom to your life.
Nancy Hagan, executive productivity coach, Effective Executive
Instead of follow your bliss and the money will appear Sam advocates, fix the mechanics in your life and business, and the bliss will appear.
Rodney Sampson, Author,Kingonomics
What Sam Carpenter teaches in Work the System will revolutionize your work and your life!
Michael Jans, president, Insurance Profit Systems
Sam Carpenter brings together the practices of the biggest and best companies to help you succeed in your small business.
Rich Sloan, co-founder of StartupNation.com
This book is a reality check for small business owners and department managers who are struggling.
Susan Solovic, CEO, SBTV.com
I usually do not rave about books I read. One way I judge if a book is good is if I actually take action as a result of reading it. I love this book and have taken action
Jim Estill, CEO, Nu Horizons; author, Time Leadership
Published by Greenleaf Book Group Press
Austin,Texas
www.gbgpress.com
Copyright 2011 Sam Carpenter
All rights reserved.
No part of this book may be reproduced, stored in a retrieval system, or transmitted by any means, electronic, mechanical, photocopying, recording, or otherwise, without written permis- sion from the copyright holder.
Distributed by Greenleaf Book Group LLC
For ordering information or special discounts for bulk purchases, please contact Greenleaf Book Group LLC at PO Box 91869, Austin, TX 78709, 512.891.6100.
Design by Greenleaf Book Group LLC
Cover design by Linda Carpenter and Greenleaf Book Group LLC
Ebook ISBN: 978-1-60832-052-3
Ebook Edition
To Linda, of course
One should choose the simplest explanation, the one requiring the fewest assumptions and principles.
W ILLIAM OF O CKHAM, FOURTEENTH-CENTURY E NGLISH PHILOSOPHER
Peoples lives improve and humankind makes progress when we share our best ideas and others can act on them. This overwhelms all the bad stuff
V INCE C ERF, CO-INVENTOR OF THE I NTERNET
CONTENTS
FOREWORD
If I had eight hours to cut down a tree, Id spend six sharpening my axe.
A BRAHAM L INCOLN
I say this without hyperbole: Work the System is one of the most useful business books youll ever read. I should knowI read business books for a living, and teach creative people from all over the world how to build businesses that are profitable, enjoyable, and sustainable.
Here are the top three questions Im asked every single day:
Starting a business seems so complicated. Where do I begin?
Im working a lot, but not making much money. How can I improve my profitability?
Im constantly stressed and anxious. How can I run my business without going crazy?
The answer to these questions is always the same: learn how to work the system.
Fundamentally, every business is a system: a collection of processes that, together, reliably produces an intended result. The more you focus on improving your business systems, the better results youll produce. Its as simple as that.
When most people hear the word system, however, their eyes glaze over. Most of us are trained to think that standard operating procedures, checklists, documentation, and the like are boring and bureaucratic.
Nothing could be further from the truth. Heres what happens when you begin improving your systems:
You make more money, but do less work.
You have more focus and energy to do your best work.
You make far fewer errors and mistakes.
You fix the mistakes you make quickly and permanently.
You feel more calm, collected, and under control.
Solid business systems are largely a product of calm, rational, straightforward thinking. Its a skill that can be learned quickly, and a method that can be applied to improve every aspect of your life.
I use the ideas in Work the System every day when building my own business, and Ive recommended this book to my readers and clients since the publication of the first edition.
Im glad this book has found its way into your hands. Work the System will help you make better decisions, get more done, and have more fun along the way.
Josh Kaufman, author of The Personal MBA
PREFACE TO THE THIRD EDITION
Working the System of Work the System
This book is different.
Its main thrust goes beyond providing new information, although it does that. The root purpose of Work the System is to guide you to a new way of perceiving your life so you can gain better command of it and therefore be better able to get what you want. I like to call this mini-awakening getting it, and I describe what it is and how to achieve it in part one.
I changed my life after a moment of insight, moving from a nightmarish, impoverished existence to a life of peace and prosperity. I now work two hours a week instead of eighty. Yes, Im wealthy now, too: 100 percent self-made. Ive had the same small business for twenty-seven years, and this is the story of how I transformed it from a chaotic ordeal into an ATM machine, pulling my staff upward with me while delivering the highest quality of service available in my particular industry. How I broke free, and how you can too, is described in detail. This is not theory; its fact, and believe me, if I can do it, so can you! Careerwise, you may have to do something different than what you do now in order to reach your goals of freedom and prosperity, but probably not. People who follow my strategy become hyperefficient, and most of them keep doing what they have been doing all along, as they finally leave the competition in the dust or suddenly streak up the corporate ladder. There are no gimmicks or mysterious theories here. No Six Sigma-type complexities. No hype. No BS. What I discuss, including the getting-it insight you will experience, will make perfect sense.
Sound interesting? The broad, nutshell premise?
There are an infinite number of puzzle pieces out there, and for each of us to get what we want in our lives, its just a matter of seeing those pieces, making a proper selection, and then assembling them in a way that produces the results we desire. And no, in focusing on the mechanical, you wont lose your humanity.
Work the System is not rah-rah, pumping you up but offering nowhere to go. After you achieve the systems mindset perspective, I carefully explain the mechanical steps you can take in order to create prosperity and peace in your life (in parts two and three). Theres more beyond the book, too. Ill talk about that in a minute.
Despite the sly title, there is nothing sinister in these pages, and theres nothing that wont seem logical. Its a simple message presented in a thorough way: contrary to popular opinion, the workings of the world make perfect sense. There is an inherent order that is stunningly evident if one drops preconceived notions and quietly observes life-as-it-is. By internalizing this new insightby going one layer deeperits an easy matter to arrange things in order to get what one wants.