Uche Akeeb - The Impact Of Excellent Customer Service On Business Growth

THE IMPACT OF EXCELLENT CUSTOMER SERVICE ON BUSINESS GROWTH

Uche Akeeb

The Impact Of Excellent Customer Service On Business Growth

Copyright 2018 by Uh Akb. All rights reserved.

No part of this book may be used or reproduced in any manner whatsoever without written permission from the publisher, except for brief quotations used in critical articles or reviews.

Customer rvie training huld b n ntil rt f buin strategy.

A lot of businesses tend to focus more on the product and forget to pay attention to the people who the product is made for. Providing excellent customer service is very important. The customer is the essence of your existence. You can have a great product and still fail because of not valuing your customer. There used to be a time when businesses define themselves to the customers but now customers define businesses to themselves.

Excellent customer service does not only lead to increased sales and improved returns (because your customers will return and bring new customers through referrals) but will also help companies stand out in this very competitive marketplace. Customer loyalty is priceless!

Put you customers first and you will be on the pathway to success.

I hv the rtunit of being a Liv Cht Slutin Prvidr for a grt mn (Global Custom Commerce) and th hv rtd n nvirnmnt whr one n thrive if u gnuinl r but the utmr. They rliz that it is th skills nd ttitud f th customer service r tht makes th difference nd I hv learnt so much frm thi.

Hving 15 r f utmr rvi experience, I am very int but xtinl service, it gives m grt fulfilmnt when I m bl to diffu n Irt utmr or nvrt a one-time bur int a rt customer jut bu f my ttitud towards thm nd I wuld not b h t b treated l by the companies I patronize.

So, I wuld like businesses t rgniz th fftivn f xllnt rvi t th success f th buin nd l, it i jut a mttr of common courtesy to value your utmr nd trt them xtinll, because they are one f the min rn for ur grwth, th drv t b appreciated nd trtd with grt vlu.

When th President of the Global Afrin Business itin appointed m to become the Business Silit and Customer rvi trinr fr GABA, it inspired m t share th rinil nd vlu with vr entrepreneur nd business organization tht wnt t know more on imrving thir utmr rvi xrin, which can ld to strengthening and contributing to the growth of any company even in a hllnging economy.

Excellent service i a grt tl vr mn huld hv. In this book, I explained the steps to follow, in order to constantly make exceptional service a habit for your company with my real life examples. Following these steps will give your company the opportunity to stand out in this very competitive marketplace. The min im f thi book is t rvid guidn on dting th ability t d it right b the utmr and I wnt thi bk to hv a grt imt in utmr rvi for a lng tim. Thats why Iv kept it iml, short and relevant, t ttrt vn th tht d nt enjoy reading a lot.

I m very grateful t ll th people wh hv researched n this topic because they have laid dwn th fundtin nd developed our knwldg. I m l grtful t Akindl Akiyemi, the president f GABA fr iniring this book.

I m grtful t Global Custom Commerce fr helping m achieve what I nvr thought could be possible. T J Stinfld, founder of Global Custom Commerce, ur story inspire me a lt nd it giv m h.

To Steve O Connor, President Global Custom Commerce, thank you for your genuine support and encouragement.

To Srh Btll, m trainer and mngr wh hv trind m frm th beginning t lw k to improve mlf. T my Mum, for taking ut tim t rviw th ntnt f thi bk, I rit you. To m wndrful friends turned sisters who always nurg m t pursue my dreams.

So grateful to my sister, Jennifer Harris for investing her time into creating my book cover.

To Oluyemi Admi, for hi grt support nd imt n m lifes journey.

I want t thank m wonderful husband nd lovely children for bing m greatest inirtin.

I thank God, for making this possible!

Uche Akeeb is the Vice president of customer service for the Global African Business Association. She is also a customer service trainer with 15 years of customer service experience. She organizes seminars, workshops and teach entrepreneurs how to be successful and profitable in their businesses by offering exceptional customer service, a method which she constantly applies in everything she does and have been able to make over $1 million dollars in sales annually for Global Custom Commerce as a Live chat solution provider, for 3 years consecutively.

She is also the founder of Uchexclusive clothing line based in Katy, TX.

Her main goal is to get businesses to treat their clients in an exceptional way.

Uche Akeeb has been featured in print and broadcast outlets, including Afrocentrik TV, Voyage Houston, Authorvoices.com.

She is a first-class graduate from the University of Ibadan where she got her Bachelors degree in Economics.

She completely understands the fftivn f xllnt utmr rvi towards th grwth f a buin. She njs rving l nd love inspiring their trnfrmtin.

Evr thriving buin td ruir gd customer service skills. It is imrtnt t keep xiting customers as well as rting nw ones. Cutmr rvi is th hrt of the utmr buing xrin and buin tht rvid great service t utmr ditinguih themselves among th rt in thi very competitive wrld.

This i th main rn wh mn uful mni make this n imrtnt lmnt in thir agenda. Many businesses go ut f thir w and hir professionals with uttnding rvi rintd attitude to rvid excellent customer service.

A dinhntd utmr d not necessarily mean th buin r the services rivd r a filur. The business may not hv done mthing to mk thir utmr fume at thm, but mthing related to th buin or rvi md that person mad.

It costs a lot more to attract new customers than to retain existing customers. Excellent customer service does not only lead to increased sales and improved returns (because your customers will return and bring new customers through referrals) but will also help companies stand out in this very competitive marketplace.

People ftn look fr good treatment vr gd product and buin huld highly consider this in utmr drv t gt thir money's wrth. According to online website Frb, "Wrd alone r very wrful nd th have a big influn on wht your employees nd utmr think. If u don't t both f these gru' xttin up front, your mn will nvr be able t xl in utmr rvi"

Encouraging feedback within ur organization i l a gd call t mk because not only d you ftr nn, you also mk thr bliv that u are thr fr thir best interests. Th rtil added tht mistakes should be dmittd. "Once u dmit it, th utmr will be hir"

Effective utmr rvi i fundamental to success. But it' often frgttn r ngltd. No mttr what you're selling, buin u i built n satisfying customers n t a time. It' about delivering grt utmr rvi.

Repeat business nd referrals r fundamental to the mximum lng-trm grwth nd rfitbilit n any ntrri. Aftr ll, rt bur and rfrrl r the mt profitable sales u can ibl gnrt. If vr utmr is a n-tim bur nl, u'll nd to nitntl fill th ilin with fresh nw prospects t mk n sales t all. Prviding exceptional utmr rvi significantly inr the dd f ubunt urh. Yu set urlf u t hv customers buy frm you gin nd gin, without vn nidring thr options.

A mrhnt, w need t bnd vr bkwrd t tif th wh trniz our buin. Thi means giving th customer th benefit f n dubt. Prvid the kind f urt, attentiveness and service u xt nd r entitled t whn you're th bur. It' th Gldn Rule applied to buin. Play the rl f th bur and ugrd ur utmr service rdingl.

Nbd wants n unsatisfied utmr unl th'r nt wrth hving. Thankfully, this i rare, thugh problem customers are out thr. If u'v bn in business fr n length of time, u'v probably xrind th "imibl t satisfy" utmr.