Kimball Fisher - The Distributed Mind: Achieving High Performance Through the Collective Intelligence of Knowledge Work Teams

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The Distributed Mind Achieving High Performance Through the Collective Intelligence of Knowledge Work Teams Kimball Fisher and Mareen Duncan Fisher AMACOM American Management Association New York * Atlanta * Boston * Chicago * Kansas City * San Francisco * Washington, D.C. Brussels * Mexico City * Tokyo * Toronto

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title	:	The Distributed Mind : Achieving High Performance Through the Collective Intelligence of Knowledge Work Teams
author	:	Fisher, Kimball.; Fisher, Mareen Duncan.
publisher	:	AMACOM Books
isbn10 | asin	:	0814403670
print isbn13	:	9780814403679
ebook isbn13	:	9780585026046
language	:	English
subject	Teams in the workplace, Knowledge workers.
publication date	:	1998
lcc	:	HD66.F557 1998eb
ddc	:	658.4/036
subject	:	Teams in the workplace, Knowledge workers.

This book is available at a special discount when ordered in bulk quantities. For information, contact Special Sales Department, AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019. This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional person should be sought. Library of Congress Cataloging-in-Publication Data Fisher, Kimball. The distributed mind : achieving high performance through the collective intelligence of knowledge work teams / Kimball Fisher and Mareen Duncan Fisher. p. cm. Includes bibliographical references and index. ISBN 0-8144-0367-0 (hc) 1. Teams in the workplace. 2. Professional employees. I. Fisher, Mareen Duncan. II. Title. HD66.F557 1997 658.4'036dc2197-24512 CIP 1998 The Fisher Group, Inc. All rights reserved. Printed in the United States of America. This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019. Printing number 10 9 8 7 6 5 4 3 2

To the first and finest knowledge workers we ever knew: Chad Kimball Fisher Pharmacist, Architect, Inventor, Salesperson, Church Leader, Stained Glass Artist, Antique Automobile Restorer, and Father Patricia Anne Axelsen Fisher Caregiver, Historian, Theatrical Producer, Community Activist, Florist, Amateur Small Animal Veterinarian, and Mother Phyllis Richmond Duncan Church Leader, Legal Secretary, Paralegal, Volunteer, Athlete, Chauffeur, Chef, and Mother LaMar Corless Duncan Attorney, Public Servant, Musician, Mormon Tabernacle Choir Member, Advocate for the Underprivileged, and Father

Page vii Contents Preface ix Acknowledgments xiii Introduction: The Distributed Mind-Smart People and Smart Organizations 1 1 Knowledge Work: Understanding Mental Labor 8 2 Brawn and Brains: Knowledge Work in Factories 26 3 Knowledge Work Teams: Organizing for Empowerment 37 4 Jack of All Trades, Master of One: Vertical Multiskilling and Other Unique Characteristics of Knowledge Teams 60 5 The Learning Lattice: Evolving Organizational Forms for Knowledge Work 81 6 Creating a Sentient Organization: New Metaphors for Knowledge Work 105 7 Virtual Knowledge Teams: Working on Geographically Dispersed Teams 130 8 The Creative Spark: Harnessing Learning, Creativity, and Innovation 157

Page viii 9 Knowledge Transfer: Sharing Mind Work and Mastering Information Overload 173 10 Distributed Leadership: Leading Others and Leading Self 194 11 Self-Healing Systems: The Wellness Practices of Smart Teams 218 12 The Cyborganization: Matching Technology to Knowledge Teams

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