Michael Seltzer - Listening to the Welfare State
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Listening to the Welfare State presents, for the first time in English, central research findings from recent studies of the welfare systems of Denmark, Norway, Finland and Sweden. The books contributors are leading investigators of face-to-face encounters between welfare professionals and clients in these systems. All have collected their data through ethnographic observations as well as taped recordings of these meetings. By subjecting their data to conversation and discourse analyses, these researchers provide a richly detailed empirical picture of the various forms of talk-at-work constituting the core activity of a variety of street-level bureaucracies. Their findings provide a well-rounded body of knowledge about what happens when professionals meet persons seeking financial assistance, child protection, employment, vocational counselling, treatment, rehabilitation and related services. Essential reading for both professional and students, this book will provide a wealth of insights into and understandings of, the micro-level workings of welfare state systems.
Michael Seltzer: author's other books
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Michael Seltzer
Bill Jordan
Masoud Kamali (editor)
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Ingrid Thompson-Cooper
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LISTENING TO THE WELFARE STATE
WELFARE AND SOCIETY STUDIES IN WELFARE POLICY, PRACTICE AND THEORY
Series Editors:
Matthew Colton, Kevin Haines, Tim Stainton and Anthea Symonds
School of Social Sciences and International Development,
University of Wales Swansea
School of Social Sciences and International Development,
University of Wales Swansea
Welfare and Society is an exciting series from the University of Wales Swansea, School of Social Sciences and International Development in conjunction with Ashgate, concerned with all aspects of social welfare. The series publishes works of research, theory, history and practice from a wide range of contemporary applied social studies subjects such as Criminal Justice, Child Welfare, Community Care, Race and Ethnicity, Therapeutic and Intervention Techniques, Community Development and Social Policy. The series includes extended research reports of scholarly interest as well as works aimed at both the academic and professional communities.
Listening to the Welfare State
Edited by
MICHAEL SELTZER
Oslo University College, Norway
MICHAEL SELTZER
Oslo University College, Norway
CHRISTIAN KULLBERG
University of rebro, Sweden
University of rebro, Sweden
SREN PETER OLESEN
National School of Social Work, Aarhus, Denmark
National School of Social Work, Aarhus, Denmark
ILMARI ROSTILA
University of Jyvskyl, Finland
University of Jyvskyl, Finland
First published 2001 by Ashgate Publishing
Published 2017 by Routledge
2 Park Square, Milton Park, Abingdon, Oxon, OX14 4RN
711 Third Avenue, New York, NY 10017, USA
2 Park Square, Milton Park, Abingdon, Oxon, OX14 4RN
711 Third Avenue, New York, NY 10017, USA
Routledge is an imprint of the Taylor & Francis Group, an informer business
Copyright Michael Seltzer, Christian Kullberg, Sren Peter Olesen and Ilmari Rostila 2001
All rights reserved. No part of this book may be reprinted or reproduced or utilised in any form or by any electronic, mechanical, or other means, now known or hereafter invented, including photocopying and recording, or in any information storage or retrieval system, without permission in writing from the publishers.
Notice:
Product or corporate names may be trademarks or registered trademarks, and are used only for identification and explanation without intent to infringe.
Product or corporate names may be trademarks or registered trademarks, and are used only for identification and explanation without intent to infringe.
British Library Cataloguing in Publication Data
Listening to the welfare state. - (Welfare & Society)
1. Welfare state 2. Scandinavia - Social policy 3. Scandinavia
- Social conditions - 20th century
I. Seltzer, Michael
361.650948
Listening to the welfare state. - (Welfare & Society)
1. Welfare state 2. Scandinavia - Social policy 3. Scandinavia
- Social conditions - 20th century
I. Seltzer, Michael
361.650948
Library of Congress Control Number: 00-111543
ISBN 13: 978-0-7546-1565-1 (hbk)
Contents
Michael Seltzer and Christian Kullberg
Christian Kullberg and Elis abet Cedersund
Arja Jokinen, Kirsi Juhila and Eero Suoninen
Hannele Forsberg
se Vagli
Sren Peter Olesen
Sanna Vehvilinen
Ilkka Arminen and Anna Leppo
Lars-Christer Hydn
Ilrnari Rostila
Sren Peter Olesen
Ilkka Arminen (Ph.D.)
Researcher, Department of Sociology, University of Helsinki, Finland. He has studied therapeutic interaction in both professional and lay settings. His research interests include also the methodology of the study of institutional interaction.
Elisabet Cedersund (Ph.D.)
Senior Lecturer, Department of Health and Environment, Linkoping University, Sweden, and Research Associate, Department of Communication Studies, at the same university. She has conducted research on and written about bureaucratic discourse, constructions of financial problems in social welfare interviews, narratives in social work and communication in educational settings.
Hannele Forsberg (Ph.D.)
Assistant Professor of Social Work, University of Tampere, Finland. Using social constructionist perspectives, she has studied and written extensively about families, children, and social workers as well as child protection professionals.
Lars-Christer Hydn (Ph.D.)
Professor, Department of Communication Studies, Linkping University, Sweden. He is a social psychologist and has studied and published about conversational interaction in medicine and social welfare agencies, illness narratives and life history, as well as narratives in social work documents.
Arja Jokinen (Ph.D.)
Assistant Professor of Social Work, University of Tampere, Finland. She is co-author of the first textbook (in Finnish) on discourse analysis as well as co-editor of Constructing Social Work Practices (Ashgate 1999). She has studied and written about client-helper interaction in a variety of social welfare settings as well as the social construction of homelessness.
Kirsi Juhila (Ph.D.)
Professor of Social Work, University of Tampere, Finland. Her research interests include the application of discourse analysis and the social construction of homelessness. She is currently working on a project focused on social problems work and social worker-client interaction in different social work organisations. She is co-editor of Constructing Social Work Practices (Ashgate 1999).
Christian Kullberg (Ph.D.)
Research Associate, University of Orebro, Sweden. A former social worker, he has conducted research and written about gender and social work, equal pay policy implementation, social work evaluation and inter-organisational co-operation.
Anna Leppo (MA)
Researcher at the Finnish Foundation for Alcohol Studies (STAKES) and Editorial Secretary of Acta Sociologica: The Journal of the Scandinavian Sociological Association. She has conducted an ethnographic study of a 12-step addiction treatment program in Finland. Her research interests include ethnographic and interactional studies of addiction treatment.
Sren Peter Olesen (MA)
Senior Lecturer, National School of Social Work in Aarhus, Denmark. He has studied and written about conversation analysis, unemployment, and labour market policy implementation. He is currently affiliated with CARMA, The National Centre for Labour Market Studies at the University of Aalborg, Denmark.
Ilmari Rostila (Ph.D.)
Professor of Social Work, Department of Social Sciences and Philosophy, University of Jyvskyl, Finland. He has done conversation analytical research on talk-in-interaction between social workers and clients at Finnish social work agencies. He is currently conducting social work evaluation studies.
Michael Seltzer (Ph.D.)
Associate Professor, Oslo University College, Norway. A cultural anthropologist and sociologist, he has studied and written about family therapy, bilingual education, racist discourses and social work education. He is co-author of a book (in Norwegian) about financial counselling in social work.
Eero Suoninen (Ph.D.)
Assistant Professor of Social Psychology, Department of Sociology and Social Psychology, University of Tampere, Finland. He has written about research methods and client-helper interactions in various welfare and therapeutic settings. He is co-author of the first textbook (in Finnish) on discourse analysis.
se Vagli (MA)
Senior Lecturer in Sociology at the University of Tromso, Norway. She has studied in social welfare institutions for the elderly as well as persons having substance abuse problems. She is presently completing her Ph.D. dissertation - an ethnographic study of a Norwegian child protection agency.
Sanna Vehvilinen (Ph.D.)
Researcher, Department of Education, University of Helsinki, Finland. She has written about interaction in psychodrama groups as well as adult education counselling situations. She recently completed a study based on conversation analyses of counselling encounters in career training programs in Finland.
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