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Kim Christfort - Business Chemistry. Practical Magic for Crafting Powerful Work Relationships

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A guide to putting cognitive diversity to workEver wonder what it is that makes two people click or clash? Or why some groups excel while others fumble? Or how you, as a leader, can make or break team potential?Business Chemistry holds the answers. Based on extensive research and analytics, plus years of proven success in the field, the Business Chemistry framework provides a simple yet powerful way to identify meaningful differences between peoples working styles. Who seeks possibilities and who seeks stability? Who values challenge and who values connection? Business Chemistry will help you grasp where others are coming from, appreciate the value they bring, and determine what they need in order to excel. It offers practical ways to be more effective as an individual and as a leader.Imagine you had a more in-depth understanding of yourself and why you thrive in some work environments and flounder in others. Suppose you had a clearer view on what to do about it so that you could always perform at your best.Imagine you had more insight into what makes people tick and what ticks them off, how some interactions unlock potential while others shut people down. Suppose you could gain peoples trust, influence them, motivate them, and get the very most out of your work relationships.Imagine you knew how to create a work environment where all types of people excel, even if they have conflicting perspectives, preferences and needs. Suppose you could activate the potential benefits of diversity on your teams and in your organizations, improving collaboration to achieve the groups collective potential.Business Chemistry offers all of this--you dont have to leave it up to chance, and you shouldnt. Let this book guide you in creating great chemistry!Review Proof that business and humor are a potent mix, Business Chemistry is an entertaining read with serious insights. It is the most useful tool I have seen to drive real and meaningful conversations about individual differences across contextsfrom the classroom, to the board room, to the living room.Jennifer Aaker, Author of The Dragonfly Effect and General Atlantic Professor at the Stanford Graduate School of BusinessBusiness Chemistry provides a straightforward and powerful approach to cultivating strengths and leveraging differences among team members. A refreshing blend of practical tips, entertaining anecdotes, and provocative questions, this is a must-read for any organization interested in building healthy, high-performing teams.Elizabeth Bryant, Vice President of Southwest Airlines UniversityI was surprised by how quickly this book shed light on the dynamics Ive encountered throughout my career. Whether youre leading a strategic transformation, developing future leaders, or working to earn the trust of your board, understanding others perspectives is critical. Business Chemistry provides a shortcut to understanding what people want and need to get the best out of themselves and their teams.Charles Holley, Retired Chief Financial Officer of WalmartThe most effective leaders remain coachable throughout their careers. If youre seeking a leadership edge, start with Business Chemistry. Kim and Suzanne will give you tools to improve your connections with people from all walks of life, appropriately consider others perspectives, and create team environments where individual differences become a collective strength. I havent met a single leader, in the corporate or sports arena, who wouldnt benefit from understanding Business Chemistry.Byron Spruell, President of Operations, National Basketball AssociationFrom the Inside FlapHave you ever struggled to communicate with someone who spoke a different language? Did you perhaps end up raising your voice, hoping to make yourself understood? Chances are it didnt help get your point across. Its the same with working styles. When faced with someone whos different, turning up the volume on whats most comfortable for you wont get you very far. Worse, if youre dealing with a whole team of people, the problems with that approach are amplified. Business Chemistry: Practical Magic for Crafting Powerful Work Relationships offers a better way.Drawing upon extensive research and thousands of interactions with executives in the Deloitte Greenhouse, Kim Christfort and Suzanne Vickberg show you how to create the kind of chemistry that fuels success by engaging with others on their own terms. They explore how to simultaneously meet the needs of distinct working styles in order to harness the power of diverse perspectives. And they share learnings from leaders and their teams across industries and all over the world who have put Business Chemistry to work for themselves. Now you can do the same.A refreshing departure from the typical business read, Business Chemistry is full of colorful descriptions, evocative stories, intriguing data, and practical strategies. It offers concrete guidance on bringing out the best in people with varied strengths who excel in different contextsPioneers who value possibilities and spark energy and imagination, Guardians who value stability and bring order and rigor, Drivers who value challenge and generate momentum, and Integrators who value connection and draw teams together.Whether your goal is to raise your own level of performance, enhance customer engagement, or become a more effective leader, this resource provides what you need to:Build empathy and stronger relationships by recognizing key differences in how people work and what they need to thrive, then flexing your own style accordinglyManage and motivate different types of people by learning what kinds of interactions and working conditions kill their potential, and what kinds unlock itActivate the power of diversity and lead teams to success by revamping norms and ways of working so all can perform at their bestBy fostering a deep understanding of diverse working styles and perspectives, Business Chemistry serves as a practical guide for creating relationships, team environments, and organizational cultures that elevate the individual and collective performance of everyone.Product detailsPrice: 24 USDFile Size: 12824 KBPrint Length: 302 pagesPage Numbers Source ISBN: 1119501563Publisher: Wiley; 1 edition (May 1, 2018)Publication Date: May 1, 2018Sold by: Amazon Digital Services LLCLanguage: EnglishASIN: B07CT8J49CAmazon Best Sellers Rank: #258,773 Paid in Kindle Store (See Top 100 Paid in Kindle Store)#126 in Kindle Store > Kindle eBooks > Business & Money > Management & Leadership > Management > Human Resources & Personnel Management#179 in Kindle Store > Kindle eBooks > Business & Money > Accounting#231 in Kindle Store > Kindle eBooks > Business & Money > Management & Leadership > Teams

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CONTENTS
Guide
Pages
Page Layout Designers Patricia Mozetic and Randy Okamura Copyright 2018 by - photo 1

Page Layout Designers: Patricia Mozetic and Randy Okamura

Copyright 2018 by John Wiley & Sons, Inc. All rights reserved.

Published by John Wiley & Sons, Inc., Hoboken, New Jersey.

Published simultaneously in Canada.

No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, (978) 750-8400, fax (978) 646-8600, or on the Web at www.copyright.com . Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, (201) 748-6011, fax (201) 748-6008, or online at http://www.wiley.com/go/permissions .

Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives or written sales materials. The advice and strategies contained herein may not be suitable for your situation. You should consult with a professional where appropriate. Neither the publisher nor author shall be liable for any loss of profit or any other commercial damages, including but not limited to special, incidental, consequential, or other damages.

For general information on our other products and services or for technical support, please contact our Customer Care Department within the United States at (800) 762-2974, outside the United States at (317) 572-3993 or fax (317) 572-4002.

Wiley publishes in a variety of print and electronic formats and by print-on-demand. Some material included with standard print versions of this book may not be included in e-books or in print-on-demand. If this book refers to media such as a CD or DVD that is not included in the version you purchased, you may download this material at http://booksupport.wiley.com . For more information about Wiley products, visit www.wiley.com .

Business Chemistry is the registered trademark of Deloitte Touche Tohmatsu Limited.

The bar graphs in are copyrighted works of Deloitte Touche Tohmatsu Limited.

Library of Congress Cataloging-in-Publication Data

Names: Christfort, Kim, 1974- author. | Vickberg, Suzanne, 1971- author.

Title: Business chemistry : practical magic for crafting powerful work relationships / Kim Christfort, Suzanne Vickberg.

Description: Hoboken : Wiley, 2018. |

Identifiers: LCCN 2018007684 (print) | LCCN 2018010237 (ebook) | ISBN 9781119501640 (epub) | ISBN 9781119501626 (pdf) | ISBN 9781119501565 (hardback)

Subjects: LCSH: Leadership. | Employee motivation. | Career development. | BISAC: BUSINESS & ECONOMICS / Management. | BUSINESS & ECONOMICS / Leadership. | BUSINESS & ECONOMICS / Accounting / General.

Classification: LCC HD57.7 (ebook) | LCC HD57.7 .C523 2018 (print) | DDC 658.3/14dc23

LC record available at https://lccn.loc.gov/2018007684

Suzanne

To my mom and dad, who have shown me I can go anywhere, do anything, and be anyone I want.

Kim

To my family, for their unwavering love and support.

Foreword
By Punit Renjen

I spend much of my time on the road, meeting and working with business leaders from around the world. The insights I gainabout the world, about people, even about myself are a constant source of learning and inspiration.

Probably the most valuable insight for me thus far concerns what it takes to effectively connect with other people. And it is not what you might think.

While my experience has shown me that, as human beings, we are more alike than we are different, it has also helped me to see that similarities are not the only basis for connection. It is when we understand and effectively navigate our differences that some of the most meaningful connections are made. That is what makes Business Chemistry such an effective tool.

Consider all of the different types of people you encounter in the course of your day-to-day interactions. People who prioritize diplomacy, and others who prefer candor; people who focus on the big picture, and others who live in the details; people who like the slow play, and others who want to cut to the chase. Business Chemistry provides a framework for identifying these different types of people so that you know quickly what approach to take and when. Have you ever tried to walk through a detailed slide deck with a big-ideas person? Not fun. And more importantly, not effective.

By helping to identify people's working styles, Business Chemistry produces the kind of seamless collaboration that normally takes years of working together to develop. And it does so not by forcing us to find common ground, but by drawing on the strength of our diversity as a global business community. Proof positive that people can think differently and still come together.

I know what Business Chemistry has done for my team, a robust mix of all four identified types: Pioneers, Integrators, Guardians, and Drivers (my category, which is probably not a surprise to those who know me). I would encourage everyone to add it to their bag of tricks for building highly effective relationshipsboth within and outside of their organizations.

It has been said that it takes all types to make the world go round. I believe that to be true, particularly when it comes to business. We need the doers and the dreamers, the hard drivers and the relationship builders, the extroverts and the introverts. Each has a role to play, but it's not enough for them to have a seat at the table. It's their ability to work together that completes the picture.

Punit Renjen is the chief executive officer of Deloitte Global.

Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (DTTL), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as Deloitte Global) does not provide services to clients. Please see www.deloitte.com/about to learn more about our global network of member firms.

The Power of Chemistry Its just like dating my colleague exclaimed as he - photo 2The Power of Chemistry Its just like dating my colleague exclaimed as he - photo 3
The Power of Chemistry

It's just like dating! my colleague exclaimed as he rushed into the room. A recent divorc, Brian had just discovered online matchmaking websites, so it was with some trepidation that I asked him, What's just like dating?

Business relationships, he replied.

At that point I was dubious about where the conversation was heading, but then he continued, saying, It's all about the chemistry.

Chemistry. A powerful word used to represent that magical something that can exist between peopleand not just the romantically inclined. The term is applied broadly, from successful sports teams to highly rated news anchors to popular political leaders. In most cases its presence is obvious, but mysterious. It is hard to know exactly what's behind it. It's just there.

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