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Jack Schmid - Desktop Database Marketing

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Desktop Database Marketing is a masterful work that belongs on every business bookshelf. Jack Schmid and Alan Weber have succeeded in applying the KISS principle to database marketing in a way that removes the mystique and releases the power without prejudice to size of business.Bob Stone Chairman Emeritus Stone & Adler, Inc. Database marketing is what direct marketing is all about these daysand its going to be even more important in future years. Jack Schmid and Alan Weber have put together a really useful book on this subject, and I highly recommend it.David W. Florence Chairman Direct Media, Inc. Finally, someone has put together a book that not only shows you what you ought to be doing with your database, but how to do it. Its full of examples that reveal how to apply the principles of customer marketing to nearly any business. And it offers a virtual toolkit of ways for every marketer to have data at their fingertips. In Desktop Database Marketing, Jack Schmid and Alan Weber have produced a winner.Ron Jacobs President Jacobs & Clevenger, Inc. Schmid and Weber have put together a book easy to read . . . easier to understand . . . easier yet to use. I plan on using it.Ray Jutkins Speaker/Marketing Consultant Lean. No fat. The most practical guide I have seen so far.Jimmy Cygler President RESOLVE! SYSTEMAS Sao Paulo, Brazil Any time Jack Schmid or Alan Weber offers to write an article for Target Marketing, the editors and I jump at the opportunity and take it sight unseen. Both of them have the unique ability to take highly technical, complex ideas and make them easily understandableand instantly usablefor the expert and non-expert alike. Desktop Database Marketing is a gem.Denny Hatch Editor Target Marketing and Whos Mailing What!

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title Desktop Database Marketing author Schmid Jack Weber - photo 1

title:Desktop Database Marketing
author:Schmid, Jack.; Weber, Alan.
publisher:NTC Contemporary
isbn10 | asin:0844232351
print isbn13:9780844232355
ebook isbn13:9780071393263
language:English
subjectDatabase marketing, Direct marketing--Data processing.
publication date:1998
lcc:HF5415.126.S25 1998eb
ddc:658.8/00285
subject:Database marketing, Direct marketing--Data processing.
Page i
Desktop Database Marketing
Jack Schmid Alan Weber
Picture 2
NTC Business Books
NTC/Contemporary Publishing Group
Page ii
Library of Congress Cataloging-In-Publication Data
Schmid, Jack.
Desktop database marketing / Jack Schmid, Alan Weber.
p. cm.
Includes index.
ISBN 0-8442-3235-1
1. Database marketing. 2. Direct MarketingData processing.
I. Weber, Alan. II. Title.
HF5415.126.S25 1997
658.8'00285dc21Picture 3Picture 497-21275
Picture 5Picture 6Picture 7Picture 8CIP
Interior design by Hespenheide Design
Published by NTC Business Books
An imprint of NTC/Contemporary Publishing Company
4255 West Touhy Avenue, Lincolnwood (Chicago), Illinois 60646-1975 U.S.A.
Copyright 1998 by NTC/Contemporary Publishing Company
All rights reserved. No part of this book may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior permission of NTC/Contemporary Publishing Company.
Manufactured in the United States of America
International Standard Book Number: 0-8442-3235-1
18 17 16 15 14 13 12 11 10 9 8 7 6 5 4 3 2
Page iii
To my wife, Trish, and to our three children: thank you for giving me the chance to
complete a dream. A special thank you to Errett Schmid for her help in revising and
tweaking and for pretending not to understand until I made each point clear.
Alan Weber
I dedicate this book to my loving wife of 36 years and to a great staff of coworkers at
J. Schmid & Assoc. Inc. Without their wise counsel, guidance, and support this book
would not have been possible.
Jack Schmid
Page v
CONTENTS
Introduction
vii
Section I The World of Database Marketing
1 Database Basics
3
2 Database Marketing and Improved Customer Communication
10
3 The Economics of Database Marketing
19
Section II Setting Up Your Day-to-Day Database Operations
4 Key Elements of a Decision Support System
33
5 Building a Marketing Database
41
6 Designing for Flexibility
54
7 Using Data Storage Tools
73
8 Using Statistical Tools
82
9 Examining and Reporting Data
95
Section III Developing Your Database Strategy
10 Customer Loyalty and Relationship Marketing
107
11 RFM (Recency-Frequency-Monetary Value)
119
12 Lifetime Value
132
13 Selecting Internal Data
142
14 Selecting and Using External and Research Data
154
15 Choosing a Database That Fits
164
Section IV Managing Your Database
16 The Art of Testing
177
17 Customer Cloning
190
18 Customer and Prospect Communication
206
19 Turning a Communication Plan into a Financial Plan
225
20 Managing a Marketing Database: Day-to-Day Issues
245
Section V Case Studies
21 Case Studies
257
Index
271

Page vii
INTRODUCTION
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