Jim Haudan - The Art of Engagement: Bridging the Gap Between People and Possibilities

PRAISE FOR THE ART OF ENGAGEMENT

"Today at Panda Express, we're using the insights in The Art of Engagement to redesign every element of our restaurant training system. We're eliminating the manuals and PowerPoint presentations. Everything is being built around visual images that stimulate dialogue and drive action."

Tom Davin, CEO, Panda Restaurant Group, Inc.

"The Strategic Engagement Process pioneered by Root Learning has proved invaluable in ensuring that our executives, managers, and frontline employees all know and understand how their efforts directly connect with our strategic plan."

Rich Meelia, President and CEO, Covidien

"This book represents a career full of learning that Jim and his colleagues have acquired through years of helping organizations link 'Boardroom' strategy to front-line execution. Jim's 'story telling' provides a practical way to simplify complex concepts into workable solutions for your own organization."

Connie Colao, Chief People Officer, Taco Bell

"Dialogue is the oxygen of change. The principles in The Art of Engagement have been vital in assisting Textron to change our conversationswhich ultimately changed our results."

Lewis Campbell, CEO, Textron

"The ideas Haudan describes in this book helped us find new and compelling ways to engage every single employee at Harley-Davidson in our critical business issues. These insights were an important contributor to the Partnership Philosophy... a philosophy that was pivotal to our success."

Rich Teerlink, Former Chairman and CEO, Harley-Davidson

"Jim Haudan and his team at Root Learning have been instrumental partners in helping our brand grow through franchisee and team member engagement. They worked in partnership with our brand to design tools that stimulate conversation and help people come to their own conclusions about the direction of the brand. This led our franchisee and hotel teams to a feeling of ownership through authorship, versus mandated compliance. The use of Socratic dialogue to facilitate learning provides the road map that allows us to work together toward a common vision."

Gina Valenti, Senior DirectorBrand Program
Development & Integration, Hampton
Brand Management, Hilton Hotels Corporation

Bridging the Gap between People and Possibilities

JIM HAUDAN
CEO, Root Learning

Copyright 2008 by Root Learning Inc. All rights reserved. Manufactured in the United States of America. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written permission of the publisher.

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DOI: 10.1036/0071544852

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Michelle, Brad, Brooke, and Blake

To my wonderful wife and best friend for life...

Michelle, your belief in me and your unconditional love is my personal motivation to search for "better ways." You raise my understanding of compassion and caring to new heights every day.

To my daughter Brooke, and sons Brad and Blake...

Brooke, I will never forget your monumental advice, simple and to the point: "Whatever you do, don't do it for the money." Your wisdom on the things that really matter is a guiding light.

Brad, your pursuit of excellence, search for innovation, and your hunger to learn are a constant inspiration.

Blake, thank you for being the model for taking on obstacles with a can-do attitude and for standing so confidently in your own skin.

Love is the ultimate engagement. Thank you for yours. You can count on mine. It makes it all worthwhile.

To the people of Root Learning...

The Art of Engagement is not the work of one person. It embodies the passion, talent, dreams, hard work, and pioneering spirit of hundreds of people, past and present, who contribute the best of themselves every day at Root Learning. For them, every engagementwith each other or with clientsis an adventure to help others discover the incredible capability that lies within a person, a team, or an organization... always with the belief that people have much more power than they ever thought to change the world around them.