Contents
INTRODUCTION AND IDEA #1
How to turn theory into results
PART 1
IDEAS ABOUT PEOPLE
IDEA #2
If you fear losing, youre more likely to lose out
IDEA #3
The hedgehog and the fox why experts get it wrong
IDEA #4
How fortune favours the beautiful
IDEA #5
When you can skip that meeting
IDEA #6
How to improve your memory
IDEA #7
Nice gals finish last, nice guys arent far behind
IDEA #8
People are terrible at fractions
IDEA #9
Why diverse support networks are crucial for success
IDEA #10
When your gut instinct may be right
IDEA #11
How good do you think you are?
IDEA #12
The changing face of great working relationships
IDEA #13
When not to take an overseas assignment
IDEA #14
The virtues of exchanging favours
IDEA #15
Going on leave? Mind the career gap
IDEA #16
You are so clever! Flattery and the boardroom
IDEA #17
Avoid choice overload: keep it simple, stupid
IDEA #18
Why were anchored to what we know
IDEA #19
The negative impact of the superstar
IDEA #20
The value of caring
IDEA #21
Take every email with a pinch of salt
IDEA #22
Anger management: she needs it, he doesnt
IDEA #23
Why emotional inconsistency is the worst trait in a manager
IDEA #24
How to catch a feeling
IDEA #25
The antisocial network
IDEA #26
Why being boring can make you a brilliant CEO
IDEA #27
How to tell if a leader is lying
IDEA #28
Your willpower levels are precious and finite
IDEA #29
The optimistic salesperson
IDEA #30
Stress leads to poor decision-making
IDEA #31
To opt in or opt out?
IDEA #32
Rational man is dead. Salute the animal spirit
IDEA #33
I can see your halo
IDEA #34
To get to the C-suite, be a generalist
IDEA #35
The two yous
IDEA #36
Work stress? Go for a run
IDEA #37
The power of peer pressure
IDEA #38
The benefits of believing in immanent justice
IDEA #39
Its lonely at the top
IDEA #40
Its not what you said, its how you said it
PART 2
IDEAS ABOUT PERFORMANCE
IDEA #41
Find out when youre in the zone
IDEA #42
To really improve, just do it
IDEA #43
To decide alone is to make a bad decision
IDEA #44
If you cant measure it, its likely to be rubbish
IDEA #45
Thats my (one) goal
IDEA #46
Dont pretend you can always control your emotions
IDEA #47
Boost creativity by making the workplace an emotional roller coaster
IDEA #48
Escaping the cycle of responsiveness
IDEA #49
Want to do the right thing? Wait a moment
IDEA #50
Online procrastination the key to higher productivity
IDEA #51
When customers will put up with rude service
IDEA #52
Its easier to be forgiven than to ask for permission
IDEA #53
Want to win? Start by losing (a little)
IDEA #54
Working on an acquisition? Seller, beware!
IDEA #55
How social networks share knowledge
IDEA #56
Im in charge check my paycheque
IDEA #57
Great performance, but I regress
IDEA #58
A bird in the hand is worth two in the bush
IDEA #59
The hidden evil of stereotype threats
IDEA #60
How to turn that black swan white
IDEA #61
Kick the habit
IDEA #62
The biology of risk-taking
IDEA #63
Do you have a Pareto or a long tail?
IDEA #64
Six seconds to land your dream job
IDEA #65
Tell stories, not facts
IDEA #66
How to avoid buying a lemon
IDEA #67
Flawed headhunting
IDEA #68
Do I have a choice?
IDEA #69
What not to write
IDEA #70
F**k that hurts! How swearing eases the pain
IDEA #71
When you should turn that frown upside down
IDEA #72
How to become Mr Charismatic, JFK-style
IDEA #73
My greatest weakness? Im a perfectionist
IDEA #74
Start up where you started from
IDEA #75
How to expand time
IDEA #76
Lets not pull an all-nighter
IDEA #77
Keeping out the fifth column
IDEA #78
How to pick your next leader
IDEA #79
Repetition, repetition, repetition
IDEA #80
Strike a pose, feel the power
IDEA #81
Progress the most important motivator of all
IDEA #82
Elbow grease the value generator
IDEA #83
Getting creative? Get distracted
IDEA #84
Avoid the planning fallacy
IDEA #85
I think the question youre trying to ask is
PART 3
IDEAS ABOUT ORGANISATIONS
IDEA #86
Why playing the game will get you ahead
IDEA #87
Working from home or shirking from home?
IDEA #88
The paradox of meritocracy how doing right can lead to wrong
IDEA #89
Power, CEOs, boards and extreme strategic deviance
IDEA #90
The myth of CEO experience
IDEA #91
Change, language and history
IDEA #92
MBA students and the cheating bug
IDEA #93
Is your office making you sick?
IDEA #94
Strong culture, reliable performance
IDEA #95
Strategy, leaders and leadership harmony
IDEA #96
Need to manage a negative rumour? Challenge its credibility
IDEA #97
How management myths are formed
IDEA #98
Why you should offer surgery with a free lollipop
IDEA #99
Its why, not what, that matters
IDEA #100
Competition in the workplace
IDEA #101
Face-time counts
About the author
Antonio E. Weiss is a writer and management consultant. His previous book, Key Business Solutions (Financial Times Prentice Hall, 2011), was shortlisted for the Chartered Management Institute Management Book of the Year Award 2013, featured as a WHSmith Business Bestseller, and has been translated into several languages across the globe. He also writes regularly for publications such as The Guardian and Prospect , presents at conferences on economic, business and political issues, and has been featured on international media including ABC Radio Australia and BBC Radio 4. As a consultant, he has advised leading public- and private-sector bodies on major strategy, capability building and performance improvement issues. Antonio is also a board member of one of the largest further education colleges in London. He holds a bachelors degree (first class) and masters degree (distinction) in history from the University of Cambridge. Antonio is contactable via his website (www.antonioweiss.com).
Acknowledgements
This book owes a huge debt of gratitude to the researchers and writers whose fascinating studies are contained within its pages. Thanks to their work every day startling discoveries are made that help improve our understanding of how and why we work as we do, and how we can improve. This book can only hope to cast a light on the tremendous research undertaken, and I strongly urge readers to dive into the further references to find many more treasures.
On a more personal note, I am always grateful to my friends and colleagues at 2020 Delivery the UKs leading public service specialist management consultancy for the support they have continued to give me throughout my career. Working there is a genuine pleasure. I am also particularly grateful for the continued backing of everyone at Pearson, and especially my editor, Nicole Eggleton who has been a delight to work with. Readers will also undoubtedly have enjoyed the wonderful illustrations of Mercedes Len I am thrilled to have had someone so brilliant work on this book with me.