Robert W. Barner - Crossing the minefield: tactics for overcoming todays toughest management challenges

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title	:	Crossing the Minefield : Tactics for Overcoming Today's Toughest Management Challenges
author	:	Barner, Robert.
publisher	:	AMACOM Books
isbn10 | asin	:	0814402410
print isbn13	:	9780814402412
ebook isbn13	:	9780585029245
language	:	English
subject	Industrial management, Organizational behavior, Corporate culture.
publication date	:	1994
lcc	:	HD31.B3683 1994eb
ddc	:	658.4/06
subject	:	Industrial management, Organizational behavior, Corporate culture.

Crossing the Minefield Tactics for Overcoming Today's Toughest Management Challenges Robert W. Barner amacom American Management Association New York Atlanta Boston Chicago Kansas City San Francisco Washington, D.C. Brussels Mexico City Tokyo Toronto

This book is available at a special discount when ordered in bulk quantities. For information, contact Special Sales Department, AMACOM, a division of American Management Association, 135 West 50th Street, New York, NY 10020. This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional person should be sought. Library of Congress Cataloging-in-Publication Data Barner, Robert. Crossing the minefield : tactics for overcoming today's toughest management challenges / Robert W. Barner. p. cm. Includes bibliographical references and index. ISBN 0-8144-0241-0 1. Industrial management. 2. Organizational behavior. 3. Corporate culture. L Title. HD31.B3683 1994 658.4'06dc2094-25592 CIP 1994 Robert W. Barner. All rights reserved. Printed in the United States of America. This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of AMACOM, a division of American Management Association, 135 West 50th Street, New York, NY 10020. Printing number 10 9 8 7 6 5 4 3 2 1

To Chris, Anthony, and Jocelyn May you dream your lives and live your dreams. Page vii Contents Acknowledgments ix Preface xi The Minefield 1 Introduction 3 Welcome to Oz 5 The Challenges 19 1. Develop a Fast Draw 21 In today's business climate, every manager must know how to respond rapidly to change. Here's how to develop a fast draw to stay ahead of the competition. 2. Banish Bedlam and Burnout 51 Many organizations today are operating under extremely demanding and high-pressure work conditions. Here's how you can take steps to help your team perform more effectively in high-rises work environments. 3. Focus Efforts 72 Teams that are faced with heavy workloads and conflicting priorities often find themselves overwhelmed by day-to-day work demands. Here's how to use customer feedback to focus your team's work efforts and how to quickly and effectively implement improvement options.

Page viii 4. Inspire the Troops 101 During tough times, teams may come to believe that they are working to the limits of their ability and that it's impossible to improve their performance. Here's how to gain your team's full commitment and obtain its members' best possible performance. 5. Close Ranks and Reform 133 If your organization is encountering disruptive changes, you may find it difficult to balance your workload against your available staff. Here's how to make the most effective use of your staff and how to supplement your staffing needs through the use of alternative resources. 6. Forge Alliances 158 When organizations are going through tough times, it's easy for teamwork and cooperation to break down. Here's how to take steps to forge allies with other work groups and to present yourself as a supportive team player. A Final Word

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