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Yu-Che Chen - Managing Digital Governance: Issues, Challenges, and Solutions

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Yu-Che Chen Managing Digital Governance: Issues, Challenges, and Solutions
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Managing Digital Governance provides public administrators with a comprehensive, integrated framework and specific techniques for making the most of digital innovation to advance public values. The book focuses on the core issues that public administrators face when using information and communication technologies (ICTs) to produce and deliver public service, and to facilitate democratic governance, including efficiency, effectiveness, transparency, and accountability.Offering insight into effectively managing growing complexity and fragmentation in digital technology, this book provides practical management strategies to address external and internal challenges of digital governance. External challenges include digital inclusiveness, open government, and citizen-centric government; internal ones include information and knowledge management, risk management for digital security and privacy, and performance management of information technologies. Unique in its firm grounding in public administration and management literature and its synergistic combination of theory and practice, Managing Digital Governance identifies future trends and ways to develop corresponding capacity while offering enduring lessons and time-tested digital governance management strategies. This book will serve as an invaluable resource for students, scholars, and practitioners in public administration, management, and governance who aspire to become leaders equipped to leverage digital technologies to advance public governance.

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Managing Digital Governance
In an era when the term digital governance is often used without definition, thought, or scrutiny, Chens work is a breath of fresh air and a strong contribution to our thinking about how to build and manage digital that best serves and protects the public.
Rosemary OLeary, University of Kansas, USA
Managing Digital Governance provides public administrators with a comprehensive, integrated framework and specific techniques for making the most of digital innovation to advance public values. The book focuses on the core issues that public administrators face when using information and communication technologies (ICTs) to produce and deliver public service, and to facilitate democratic governance, including efficiency, effectiveness, transparency, and accountability.
Offering insight into effectively managing growing complexity and fragmentation in digital technology, this book provides practical management strategies to address external and internal challenges of digital governance. External challenges include digital inclusiveness, open government, and citizen-centric government; internal ones include information and knowledge management, risk management for digital security and privacy, and performance management of information technologies. Unique in its firm grounding in public administration and management literature and its synergistic combination of theory and practice, Managing Digital Governance identifies future trends and ways to develop corresponding capacity while offering enduring lessons and time-tested digital governance management strategies. This book will serve as an invaluable resource for students, scholars, and practitioners in public administration, management, and governance who aspire to become leaders equipped to leverage digital technologies to advance public governance.
Yu-Che Chen is Director of the Global Digital Governance Lab and Associate Professor of Digital Governance in the School of Public Administration, College of Public Affairs and Community Service at the University of Nebraska Omaha, USA.
American Society for Public Administration
Series in Public Administration and Public Policy

David H. Rosenbloom, Ph.D.
Editor-in-Chief
Throughout its history, ASPA has sought to be true to its founding principles of promoting scholarship and professionalism within the public service. The ASPA Book Series on Public Administration and Public Policy publishes books that increase national and international interest for public administration and which discuss practical or cutting edge topics in engaging ways of interest to practitioners, policy makers, and those concerned with bringing scholarship to the practice of public administration.
Managing Digital Governance
Issues, Challenges, and Solutions
Yu-Che Chen
The Future of Disaster Management in the US
Rethinking Legislation, Policy, and Finance
edited by Amy LePore
Adaptive Administration
Practice Strategies for Dealing with Constant Change in
Public Administration and Policy
Ferd H. Mitchell and Cheryl C. Mitchell
Non-Profit Organizations
Real Issues for Public Administrators
Nicolas A. Valcik, Teodoro J. Benavides, and Kimberly Scruton
Sustaining the States
The Fiscal Viability of American State Governments
Marilyn Marks Rubin and Katherine G. Willoughby
Using the Narcotrafico Threat to Build Public Administration Capacity between the US and Mexico
Donald E. Klingner and Roberto Moreno Espinosa
Managing Digital Governance
Issues, Challenges, and Solutions
Yu-Che Chen
First published 2017 by Routledge 711 Third Avenue New York NY 10017 and by - photo 1
First published 2017
by Routledge
711 Third Avenue, New York, NY 10017
and by Routledge
2 Park Square, Milton Park, Abingdon, Oxon OX14 4RN
Routledge is an imprint of the Taylor & Francis Group, an informa business
2017 Taylor & Francis
The right of Yu-Che Chen to be identified as author of this work has been asserted by him in accordance with sections 77 and 78 of the Copyright, Designs and Patents Act 1988.
All rights reserved. No part of this book may be reprinted or reproduced or utilised in any form or by any electronic, mechanical, or other means, now known or hereafter invented, including photocopying and recording, or in any information storage or retrieval system, without permission in writing from the publishers.
Trademark notice: Product or corporate names may be trademarks or registered trademarks, and are used only for identification and explanation without intent to infringe.
Library of Congress Cataloging in Publication Data
A catalog record for this book has been requested
ISBN: 978-1-4398-9091-2 (hbk)
ISBN: 978-1-315-20766-7 (ebk)
Typeset in Sabon
by Sunrise Setting Ltd, Brixham, UK
To my parents: Sheng-I Chen (father) and
Pi-Yun Fang (mother)
Contents
The author would like to acknowledge the support of editors and family members as well as inspiration from colleagues and students. My special thanks to Lara Zoble at the Taylor and Francis Group. She first saw the potential of this book and, more importantly, provided encouragement and support for its development. For the final phase of the book project, the team at Routledge provided me with the necessary structure and editorial assistance. I would like to thank these team members, including Laura Stearns, Misha Kydd, and Brianna Ascher. In addition, I am grateful for the editorial assistance of Gail Jacky and Brenda Sieczkowski, who have helped me polish the chapters.
My colleagues and students are my sources of inspiration. I was privileged to teach and work with the former CIO of the State of Iowa, John Gillispie, who profoundly shaped my orientation to improving the practice of e-government. Drs Barry Rubin and Jon Gant were my mentors while at Indiana University, helping me understand the role of management information systems in transforming the business of government. Stephen Holden, a pioneer in e-government, offered me insights into innovations made in U.S. federal e-government. My colleagues at the Taiwan E-Governance Research Center have been a source of ideas and support. Moreover, the students in my e-government and digital governance courses in the Master of Public Administration programs at the University of Nebraska at Omaha, Northern Illinois University, Iowa State University, and Indiana University-Bloomington, provided me with meaningful motivation to make the knowledge relevant to them as current/future public managers and furnished me with excellent examples of how to leverage information technology to improve public service.
I am particularly grateful to my parents for their unconditional love and support that built the foundation for me as a scholar, educator, and writer. They also taught me the importance of the pursuit of excellence as well as service to the community, which serve as guiding values for this book. My elder brother, An-Che Chen, has shouldered much of the responsibilities for caring for my parents, affording me time for the book. My parents-in-law have been encouraging and supportive of the book project. I am deeply grateful to my wife, who first saw my potential as a graduate student to become a scholar and writer, and who has also provided much-needed impetus to accelerate my intellectual and personal growth. This book project coincided with the transition of my son from a toddler to a fine boy. He has been a great source of joy as well as providing a sense of purpose for shaping a better digital government for his generation of digital natives.
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