Routledge Handbook on Information Technology in Government
The explosive growth in information technology has ushered in unparalleled new opportunities for advancing public service. Featuring 24 chapters from foremost experts in the field of digital government, this Handbook provides an authoritative survey of key emerging technologies, their current state of development and use in government, and insightful discussions on how they are reshaping and influencing the future of public administration. This Handbook explores:
- Key emerging technologies (i.e., big data, social media, Internet of Things (IOT), GIS, smartphones, and mobile technologies) and their impacts on public administration
- The impacts of the new technologies on the relationships between citizens and their governments with the focus on collaborative governance
- Key theories of IT innovations in government on the interplay between technological innovations and public administration
- The relationship between technology and democratic accountability and the various ways of harnessing the new technologies to advance public value
- Key strategies and conditions for fostering success in leveraging technological innovations for public service
This Handbook will prove to be an invaluable guide and resource for students, scholars, and practitioners interested in this growing field of technological innovations in government.
Yu-Che Chen is the director of the Global Digital Governance Lab and associate professor of digital governance in the School of Public Administration at the University of Nebraska at Omaha. His current research interests are collaborative digital governance, big data analytics, cyberinfrastructure, smart city, and digital government performance.
Michael J. Ahn is an assistant professor of public policy and public affairs in UMass Bostons McCormack Graduate School of Policy and Global Studies. His research interests include digital government, technological innovations in government, public policy communication, and public affairs education. Michaels current research projects on digital government focus on topics such as civic technology, smart city, technology-enabled government call centers, social media use in government, and the effectiveness of IT training in public administration programs.
IT remains underemphasized in government. Finally, an invaluable source taking a comprehensive view on this topic. Governments are information intensive by nature. This book contains amazing insights from theory, stories and cases. IT is at the very heart of government functioning. Advancing this requires combining theoretical and practical insights which are covered in this book.
Marijn Janssen, Delft University of Technology
Ubiquitous computing means the transformation of government for the information age. This volume brings together a wide range of expert research and reflections on innovative practice across the spectrum of digital government. It covers issues from smart cities to emergency management, from citizen participation to hacking, and includes conceptual frameworks as well as detailed case studies. It brings the reader a birds-eye view of the current state of play regarding information technology in government. Every serious researcher will want to consult this volume.
Jane Fountain, University of Massachusetts Amherst and National Center for Digital Government
First published 2017
by Routledge
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2017 Taylor & Francis
The right of Yu-Che Chen and Michael J. Ahn to be identified as the author[/s] of the editorial material, and of the authors for their individual chapters, has been asserted in accordance with sections 77 and 78 of the Copyright, Designs and Patents Act 1988.
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A catalog record for this book has been requested
ISBN: 978-1-138-92567-0 (hbk)
ISBN: 978-1-315-68364-5 (ebk)
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Contents
Yu-Che Chen and Michael J. Ahn
Miriam B. Lips
Sharon S. Dawes
Yu-Che Chen
Luis F. Luna-Reyes, J. Ramon Gil-Garcia, Eliot Rich, and David F. Andersen
Alfred Tat-Kei Ho, Kate Bender, Julie Steenson, and Eric Roche
Sukumar Ganapati
Jian-Chuan Zhang, Xiao Zhang, and Zhicheng Wang
Hsien-Lee Tseng, Pin-Yu Chu, and Tong-Yi Huang
Seung-Hwan Myeong and Michael J. Ahn
Ines Mergel
Georgette Dumont
Lora Frecks
Karen Mossberger, Yonghong Wu, and Benedict S. Jimenez
Younhee Kim
Gregory A. Porumbescu, Peter Schaak, and Erica Ceka
Anna Ya Ni
Jooho Lee
DeeDee Bennett
Manuel Pedro Rodrguez Bolvar
Yu-Che Chen and Rich Knepper
Nan Zhang and Xuejiao Zhao
Michael J. Ahn
Michael J. Ahn and Yu-Che Chen
Michael J. Ahn is an assistant professor of public policy and public affairs in UMass Bostons McCormack Graduate School of Policy and Global Studies. His research interests include digital government, technological innovations in government, public policy communication, and public affairs education. Michaels current research projects on digital government focus on topics such as civic technology, smart city, technology-enabled government call centers, social media use in government, and the effectiveness of IT training in public administration programs. His articles have appeared in journals, such as Public Administration Review, American Review of Public Administration , and Government Information Quarterly , and he has published internationally in the U.S., Korea, and Japan. Ahn has served as the president of American Society for Public Administration-Massachusetts Chapter and the Northeast Conference on Public Administration (NECoPA) and currently serves as a District 1 Representative for ASPAs national council representing NY, CT, and the New England states.
David F. Andersen is an OLeary and Distinguished Service Professor of Public Administration, Public Policy, and Information Science at Rockefeller College, University at Albany. His work centers on applying system dynamics, systems thinking, and information technology approaches to problems in the public, not-for-profit, and private sectors, especially using group modeling approaches. He has served as a technical consultant to public and not-for-profit agencies in the federal, state, and local sectors as well as corporate clients in North America and Europe. Most recently, he has been working on information standards for bringing sustainable, fair labor, and environmentally friendly products to market in the NAFTA region as part of his Carlos Rico Fulbright Award for 20102011.
