First published 2010 by M.E. Sharpe
Published 2015 by Routledge
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Notices
No responsibility is assumed by the publisher for any injury and/or damage to persons or property as a matter of products liability, negligence or otherwise, or from any use of operation of any methods, products, instructions or ideas contained in the material herein.
Practitioners and researchers must always rely on their own experience and knowledge in evaluating and using any information, methods, compounds, or experiments described herein. In using such information or methods they should be mindful of their own safety and the safety of others, including parties for whom they have a professional responsibility.
Product or corporate names may be trademarks or registered trademarks, and are used only for identification and explanation without intent to infringe.
References to the AMIS papers should be as follows:
Shah, R., and Kesan, J.P. Software as governance. Hans J. Scholl, ed., E-Government: Information, Technology, and Transformation, Volume 17. Advances in Management Information Systems (Armonk, NY: M.E. Sharpe, 2010), 167201.
ISBN 978-0-7656-1989-1 (hbk)
Print ISSN 15546152
Online ISSN 15546160
ADVANCES IN MANAGEMENT INFORMATION SYSTEMS
AMIS Vol. 1: Richard Y. Wang, Elizabeth M. Pierce, Stuart E. Madnick, and Craig W. Fisher
Information Quality
ISBN 978-0-7656-1133-8
AMIS Vol. 2: Sergio deCesare, Mark Lycett, and Robert D. Macredie
Development of Component-Based Information Systems
ISBN 978-0-7656-1248-9
AMIS Vol. 3: Jerry Fjermestad and Nicholas C. Romano, Jr.
Electronic Customer Relationship Management
ISBN 978-0-7656-1327-1
AMIS Vol. 4: Michael J. Shaw
E-Commerce and the Digital Economy
ISBN 978-0-7656-1150-5
AMIS Vol. 5: Ping Zhang and Dennis Galletta
Human-Computer Interaction and Management Information Systems: Foundations
ISBN 978-0-7656-1486-5
AMIS Vol. 6: Dennis Galletta and Ping Zhang
Human-Computer Interaction and Management Information Systems: Applications
ISBN 978-0-7656-1487-2
AMIS Vol. 7: Murugan Anandarajan, Thompson S.H. Teo, and Claire A. Simmers
The Internet and Workplace Transformation
ISBN 978-0-7656-1445-2
AMIS Vol. 8: Suzanne Rivard and Benoit A. Aubert
Information Technology Outsourcing
ISBN 978-0-7656-1685-2
AMIS Vol. 9: Varun Grover and M. Lynne Markus
Business Process Transformation
ISBN 978-0-7656-1191-8
AMIS Vol. 10: Panos E. Kourouthanassis and George M. Giaglis
Pervasive Information Systems
ISBN 978-0-7656-1689-0
AMIS Vol. 11: Detmar W. Straub, Seymour Goodman, and Richard Baskerville
Information Security: Policy, Processes, and Practices
ISBN 978-0-7656-1718-7
AMIS Vol. 12: Irma Becerra-Fernandez and Dorothy Leidner
Knowledge Management: An Evolutionary View
ISBN 978-0-7656-1637-1
AMIS Vol. 13: Robert J. Kauffman and Paul P. Tallon
Economics, Information Systems, and Electronic Commerce: Empirical Research
ISBN 978-0-7656-1532-9
AMIS Vol. 14: William R. King
Planning for Information Systems
ISBN 978-0-7656-1950-1
AMIS Vol. 15: Roger H.L. Chiang, Keng Siau, and Bill C. Hardgrave
Systems Analysis and Design: Techniques, Methodologies, Approaches, and Architectures
ISBN 978-0-7656-2352-2
AMIS Vol. 16: Bartel Van de Walle, Murray Turoff, and Starr Roxanne Hiltz
Information Systems for Emergency Management
ISBN 978-0-7656-2134-4
AMIS Vol. 17: Hans J. Scholl
E-Government: Information, Technology, and Transformation
ISBN 978-0-7656-1989-1
Forthcoming volumes of this series can be found on the series homepage.
www.mesharpe.com/amis.htm
Editor in Chief, Vladimir Zwass (zwass@fdu.edu)
CONTENTS
Vladimir Zwass
Hans J. Scholl
Hans J. Scholl
Frank Bannister
Rowena Cullen
Maddalena Sorrentino and Marco De Marco
Tony E. Wohlers
Norm Archer
Rajiv C.Shah and Jea y P. Kesan
Alexandros Xenakis and Ann Macintosh
Teresa M. Harrison and James P. Zappen
J. Ramon Gil-Garcia, Theresa A. Pardo, and G. Brian Burke
Marijn Janssen and Jeffrey Gortmaker
Ralf Klischewski
Chee Wei Phang and Atreyi Kankanhalli
Eric W. Welch, Sanjay K. Pandey, and Nilay Yavuz
Luis Guijarro
VLADIMIR ZWASS, EDITOR IN CHIEF
Electronic, or digital, government (e-government) is the use of information and communication technologies (ICT) to support government functions and services, and to support citizens in their participation in political processes. The second role is frequently subsumed under the term of e-democracy. The term e-government is applied both to the field of practice and to the domain of study. Its specificity with respect to other applications of ICT lies in the values and ends sought and in the success criteria that largely differ from those imposed by the marketplace on business organizations.
This AMIS volume places e-government, a field of study shared by several disciplines, within the context of management information systems (MIS). The volumes editor, Hans J. Scholl, a well-known expert on the subject, introduces readers to e-government as the domain of action and multidisciplinary study, a subject he has taken up in some of his extensive research (Scholl, 2007). Along with conceptual papers framing the nature of e-government, several empirical works included in the volume closely exemplify how our field can advance the development of e-government. The editor and several of the authors present an extensive analysis of the state of studies in the domain. As is the case with all of the AMIS volumes, the objective is to benchmark and further the development of the subject field of research.
E-government was supported by ICT long before the infusion of the Internet-Web compound. Indeed, the advancing societal complexity of the nineteenth century called forth the technology necessary to manage societal affairs, and the need to control public institutions was at the origins of computing (Beniger, 1986). By the last decade of that century, Herman Holleriths tabulating equipment, a precursor of modern computer technology, was used by the U.S. Census Bureau. The use of ICT in the public sector has been intensifying since the 1950s, in parallel with the introduction of these technologies and the information systems built around them into business organizations. The emergence of the Web in the early 1990s and the rapid spread of technologies and practices based on it have led to a qualitatively new stage of opportunities in e-government. Only some of these possibilities have been consummated, with many remaining
