Arthur M. Langer - Strategic Information Technology: Best Practices to Drive Digital Transformation

1. Chapter 2
2. Chapter 6
3. Chapter 8
4. Chapter 9
5. Chapter 10
6. Chapter 12

1. Chapter 2
2. Chapter 3
3. Chapter 5
4. Chapter 6
5. Chapter 7
6. Chapter 8
7. Chapter 10
8. Chapter 11
9. Chapter 12

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The Wiley CIO series provides information, tools, and insights to IT executives and managers. The products in this series cover a wide range of topics that supply strategic and implementation guidance on the latest technology trends, leadership, and emerging best practices.

Titles in the Wiley CIO series include:

The Agile Architecture Revolution: How Cloud Computing, RESTBased SOA, and Mobile Computing Are Changing Enterprise IT by Jason Bloomberg

Big Data, Big Analytics: Emerging Business Intelligence and Analytic Trends for Today's Businesses by Michael Minelli, Michele Chambers, and Ambiga Dhiraj

The Chief Information Officer's Body of Knowledge: People, Process, and Technology by Dean Lane

CIO Best Practices: Enabling Strategic Value with Information Technology (Second Edition) by Joe Stenzel, Randy Betancourt, Gary Cokins, Alyssa Farrell, Bill Flemming, Michael H. Hugos, Jonathan Hujsak, and Karl Schubert

The CIO Playbook: Strategies and Best Practices for IT Leaders to Deliver Value by Nicholas R. Colisto

Enterprise Performance Management Done Right: An Operating System for Your Organization by Ron Dimon

Executive's Guide to Virtual Worlds: How Avatars Are Transforming Your Business and Your Brand by Lonnie Benson

IT Leadership Manual: Roadmap to Becoming a Trusted Business Partner by Alan R. Guibord

Managing Electronic Records: Methods, Best Practices, and Technologies by Robert F. Smallwood

On Top of the Cloud: How CIOs Leverage New Technologies to Drive Change and Build Value Across the Enterprise by Hunter Muller

Straight to the Top: CIO Leadership in a Mobile, Social, and Cloudbased World (Second Edition) by Gregory S. Smith

Strategic IT: Best Practices for Managers and Executives by Arthur M. Langer and Lyle Yorks

Transforming IT Culture: How to Use Social Intelligence, Human Factors, and Collaboration to Create an IT Department That Outperforms by Frank Wander

Unleashing the Power of IT: Bringing People, Business, and Technology Together by Dan Roberts

The U.S. Technology Skills Gap: What Every Technology Executive Must Know to Save America's Future by Gary J. Beach

SECOND EDITION

Arthur M. Langer

Lyle Yorks

Copyright 2018 by John Wiley & Sons, Inc. All rights reserved.

Published by John Wiley & Sons, Inc., Hoboken, New Jersey.

Published simultaneously in Canada.

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Library of Congress CataloginginPublication Data is Available:

ISBN 9781119484523 (Hardcover)

ISBN 9781119484554 (ePDF)

ISBN 9781119484547 (ePub)

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I want to thank and acknowledge all of my students at Columbia University for their dedication and inspiration to continue to explore the complexities of the role of the CIO and other technology leaders in a digitaldriven world.

Arthur Langer

To my granddaughters Maya, Zoe, Maisy, Lia, and Ella Josephine, and my grandson Ian. You are all a wonderful part of my life.

Lyle Yorks

After a 44year career at IBM, as I stated in the first edition, I have experienced many changes in the IT industry and seen how firms struggle to understand the value of IT in general. With over one hundred years of accumulated personal board experience, those controversies are still discussed at board meetings today. The debates over the role of the CIO continue, including issues of where they should report, their specific responsibilities, and whether they can contribute strategically to the business. Most important is the forecast of the CIOs of the future: What will be their titles and responsibilities?

Strategic IT, 2nd Edition, by Drs. Langer and Yorks, deals with the issues that every CIO faces. This second edition addresses three major and critical developments since the first edition, specifically, digital disruption, cyber security, and analytics.Independent of geography, size, business, or purpose, the constant, critical question facing each and every technology leader in the 21st century is: Are you a cost or are you an investment? That is, are you part of the business tactics or part of its strategy? Langer and Yorks have written the complete CIO survival handbook for thriving in the fastpaced and rapidly changing world. Langer and Yorks remind us that