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Ed Yourdon - CIOs at Work

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Ed Yourdon CIOs at Work
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In CIOs at Work, noted author Ed Yourdon interviews many of the worlds most influential chief information officers. You will gain insights from the first CIO of the USA, take a peek into the future with the CIO at Google, learn the unique role IT plays in testing Microsoft applications, and much more. Yourdon focuses on how his interviewees tackle the day-to-day work of managing information in their organizations while revealing much more: How they got there, how they manage and allocate resources, and how they interact with business units and assure that their companies take advantage of technologies and automation to make employees even more productive. Surveying a variety of unique corporations, youll get a great sense of what can be done and what is being done now in organizations around the world. Dont miss this illuminating companion volume to the highly acclaimed Apress bestseller, Founders at Work by Jessica Livingston, and Peter Seibels bestselling Coders at Work, also from Apress. Simply put, Ed Yourdons CIOs at Work is a fascinating read. The author has managed to illuminate the real challenges confronting the Chief Information Officer. The technical expertise of his extraordinary interviewees and their personal insights into the changing role of technology in business are in no short supply. But, what really stands out beyond the banter about clouds, agile development,is the human dimension. More than anything else, the CIO is wrestling with profound issues: the proliferation of choices, the speed of change, the shorter attention spans of consumers, the everyones an expert mindset, and the growing expectation for limitless and low cost computing resources that are as open and accessible as they are safe, secure and accurate. At last, the CIO has a human face, but also an enormous burden that can only be appreciated by reading Yourdons probative interviews. Jon Toigo Managing Principle, Toigo Partners International What youll learn How many chief information officers from the worlds leading corporations do their jobs and the skills they consider most essential for doing their jobs effectively What technologies these CIOs think will be most important in the future Interesting applications of technology used to increase productivity or profitability in todays leading organizations The technology- and business-related challenges and opportunities that CIOs anticipate in the years ahead Who this book is for Anyone interested in how organizations are moving to use technology to make their companies more productive will learn a great deal from this book. CIOs at Work is especially useful to managers and IT personnel charged with increasing productivity and using automation to do so. Indeed, its not just for aspiring CIOs, but also for project managers, management professionals, application developers, IT personnel and businesspeople who want to better understand the strategies their senior IT executives are following to make their organizations as productive and competitive as possible. Table of Contents Ben Fried, Google Tony Scott, Microsoft Monte Ford, American Airlines Mittu Sridhara, Ladbrokes Steve Rubinow, NYSE Lew Temares (retired), University of Miami Mark Mooney, McGraw-Hill Dan Wakeman, Educational Testing Services Lynne Ellen, Detroit Energy Becky Blalock, Southern Company Ken Bohlen, Arizona Public Services Roger Gurnani, Verizon Ashish Gupta, British Telecom Joan Miller, U.K. Parliament Vivek Kundra (first CIO), U.S. Government Paul Strassmann (retired), Kraft Foods

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CIOs at Work Copyright 2011 by Ed Yourdon All rights reserved No part of this - photo 1

CIOs at Work

Copyright 2011 by Ed Yourdon

All rights reserved. No part of this work may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage or retrieval system, without the prior written permission of the copyright owner and the publisher.

ISBN-13 (pbk): 978-1-4302-3554-5

ISBN-13 (electronic): 978-1-4302-3555-2

Trademarked names, logos, and images may appear in this book. Rather than use a trademark symbol with every occurrence of a trademarked name, logo, or image we use the names, logos, and images only in an editorial fashion and to the benefit of the trademark owner, with no intention of infringement of the trademark.

The use in this publication of trade names, trademarks, service marks, and similar terms, even if they are not identified as such, is not to be taken as an expression of opinion as to whether or not they are subject to proprietary rights.

President and Publisher: Paul Manning
Lead Editor: Jeffrey Pepper
Editorial Board: Steve Anglin, Mark Beckner, Ewan Buckingham, Gary Cornell,
Jonathan Gennick, Jonathan Hassell, Michelle Lowman, James Markham,
Matthew Moodie, Jeff Olson, Jeffrey Pepper, Frank Pohlmann, Douglas
Pundick, Ben Renow-Clarke, Dominic Shakeshaft, Matt Wade, Tom Welsh
Coordinating Editor: Jessica Belanger
Copy Editor: Kim Burton-Weisman
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To Teddy

Contents
About the Author

Ed Yourdon is a computer software consultant and IT expert witness in his own firm, NODRUOY Inc., as well as co-founder of the Cutter Consortium and Editor Emeritus of the Cutter IT Journal. Working in the software field for more than 45 years, he has published 27 computer-related books and more than 550 technical articles.

Yourdon has programmed, designed, and tested numerous software applications and programmer-productivity products. He has managed numerous projects as a first-level project leader and also as a senior IT executive. He has also reviewed numerous software development projects for clients during his consulting career.

Acknowledgments

It's hard to imagine anyone writing a book entirely on his or her owneven a novelist would be hard-pressed to deny the inspiration, support, encouragement, and feedback from friends, neighbors, a spouse, or a significant other. The same is true for textbooks and works of non-fiction; and it's definitely true of this book, CIOs at Work.

The most obvious people for me to acknowledge, of course, are the sixteen individuals whom I had the pleasure and honor of interviewing. Not only did they graciously carve a significant chunk of time out of their schedule in order to share their experience, their insights, and their advice, but they also shared their passion and excitement about the IT industry in which they work and to which they have dedicated a significant part of their professional lives.

Behind each of these CIOs there was at least oneand often two or threeadditional people that I need to acknowledge. First, the administrative assistants who help their bosses organize their schedules and coordinate their interactions with a wide range of people inside and outside their organization. For every e-mail interaction I had with a CIO, I probably had ten with his or her administrative assistant; and without their help, I would never have even reached the point of having a conversation with the CIO. They tend to stay in the background, but play a fairly invisible role; hence, I hope they'll forgive me if I don't mention their names.

There were also several people who helped me identify, locate, and contact the CIOs that I eventually interviewed. The most important of these was my editor, Jessica Belanger, who enthusiastically suggested industries that I had overlooked, companies whose CIOs were likely to be particularly interesting to interview, and clever strategies for tracking down CIOs who often seemed to be doing their level best to remain hidden from sight. Several people at Computer Aid, Inc. were quite helpful in my search for CIOs, including Mike Milutis, Joe Hessmiller, and James Nicol. I also got some much-needed help from Leon Kappelman, Toni Nash, and John Baker, as well as several quasi-anonymous people on Twitterand I am especially grateful for the assistance of @redmamba, who put me in touch with the CIO of Parliament in the United Kingdom. Indeed, the CIOs themselves were of great assistance, often introducing me to their fellow CIO colleagues, or at least telling me how to track them down and get in touch.

When it came to the actual writing of the book, there were three key people who kept me on track and helped keep me from going insane. Kristen Ng did an unbelievably professional (and fast!) job of transcribing the audio recording of each interview into an eminently readable and coherent word-processing document. My editor, Jessica Belanger, worked with me tirelessly to edit several audio conversations into readable English without losing the style, personality, and voice of the CIOs who spoke to me. And Apress' Assistant Publisher, Jeff Pepper, carefully reviewed each chapter and suggested additional questions that would help round out each conversation.

The only hesitation that an author has when it comes to acknowledgments is that he might have unconsciously overlooked someone when compiling the list. There is no doubt that I am guilty of such a sin, as I had numerous conversations and e-mail exchanges with friends, colleagues, and family members throughout the several months that I worked on CIOs at Work. Some of those whom I've inadvertently failed to mention won't even notice the oversight. Some will shrug and I suspect a few will mutter to themselves that I've deliberately slighted them. I apologize in advance to all those individuals and promise that I'll do a better job next time.

Ed Yourdon

Introduction

For the past two generations of human civilization, we have been told that we live in an Information Age. And for at least one generation, we have been told that our business organizations, our government agencies, and our day-to-day social lives depend more and more critically on computer technology. We no longer express any surprise about how rapidly technology is changing and evolving because it's something we all experience: every one of us has his or her own war story about how primitive things wereeven a short five years ago.

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