Mehdi Khosrowpour - Pitfalls and Triumphs of Information Technology Management (Cases on Information Technology Series)

Acquisitions Editor:

Mehdi Khosrowpour

Managing Editor:

Jan Travers

Development Editor:

Michele Rossi

Copy Editor:

Beth Arneson

Typesetter:

Tamara Gillis

Cover Design:

Deb Andree

Printed at:

Sheridan Books

Preface

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ACEnet: Facilitating Economic Development Through Small Business Electronic Commerce

Craig Van Slyke, University of Central Florida (USA)
France Belanger, Virginia Polytechnic Institute and State University (USA)
Marcy Kittner, University of Tampa (USA)

AMERIREAL Corporation: Information Technology and Organizational Performance

Mo Adam Mahmood, Gary J. Mann and Mark Dubrow
University of Texas at El Paso (USA)

An Expectation of Privacy: When Does an Employer Have the Right to Monitor Employee E-mail Messages?

Andrew Urbaczewski, Washington State University (USA)
Juho Rikala, MARS, Inc. (Finland)

Canon Financial Services, Inc.: The Systems and Methods Committee

Ira Yermish, St. Joseph's University (USA)

Case Study of the St. Paul Companies Virtual Office for the Risk Control Division

Nancy Johnson, Capella University (USA)

Comparative Study of the Usefulness of Online Technologies in a Global Virtual Business Project Team Environment

Simpson Poon and Shri Rai, Murdoch University (Australia)

E*Trade Securities, Inc., Pioneer On-Line Trader, Struggles to Stay on Top

Adam T. Elegant and Ramiro Montealegre
University of Colorado, Boulder (USA)

Geochemia: Information Systems to Support Chemical Analysis in Geological Research

Dimitar Christozov, American University in Bulgaria (Bulgaria)

Identifying Business Processes for, and Challenges to, Electronic Supply Chain Management: A Case Study in a Small Business in North-West Tasmania, Australia

Tarmo Sinkkonen, University of Tasmania (Australia)

Information Systems and Technology Outsourcing: Case Lessons from "TravelTrack"

Jeremy Rose & Ray Hackney, Manchester Metropolitan University (UK)

Life After a Disastrous Electronic Medical Record Implementation: One Clinic's Experience

Karen A. Wager, Frances Wickham Lee and Andrea W. White
Medical University of South Carolina (USA)

Mobile Technology

Paul Cragg, University of Canterbury (New Zealand)
Prue Chapman, Mobile Technology (New Zealand)

Norwel Equipment Co. Limited Partnership (L.P.) Internet Upgrade

Kenneth R. Walsh, Louisiana State University (USA)

On-Line Analytical Processing at Washtenaw Mortgage Company

John H. Heinrichs, Wayne State University (USA)
William J. Doll, University of Toledo (USA)

Reality of Use and Nature of Change in Small Business: A Case Study in Inefficient Compromise

Wita Wojtkowski, Boise State University (USA)
J. Craig Hardesty, Hewlett-Packard Company (USA)

SAFECO: Leveraging the Web in a Knowledge-Based Service Industry

Debabroto Chatterjee and Leonard M. Jessup
Washington State University (USA)

Selecting and Implementing an ERP System at Alimentos Peru

J. Martin Santana,Jaime Serida-Nishimura, Eddie Morris-Abarca,
Ricardo Diaz-Baron, Escuela de Administracin de Negocios para GraduadosESAN, Peru

Tasmanian Police Call Centre Project Offence Reporting Process

Leonie Thomas, University of Tasmania (Australia)

Telemedicine and Business Process Redesign at the Department of Defense

James A. Rodger, Indiana University of Pennsylvania (USA)
Parag C. Pendharkar, Penn State University at Harrisburg (USA)

Using DSS for Crisis Management

Sherif Kamel, American University in Cairo (Egypt)

Information Systems Redesign in a State Social Services Agency

Jean-Pierre Kuilboer and Noushin Ashrafi
University of Massachusetts, Boston (USA)

Deliberate and Emergent Changes on a Way Toward Electronic Document Management

Tero Pivrinta, University of Jyvskyl (Finland)