James R. Langabeer II - Health Care Operations Management: A Systems Perspective

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Library of Congress Cataloging-in-Publication Data

Names: Langabeer, James R., II, 1969- author. | Helton, Jeffrey, 1961-author.
Title: Health care operations management: a systems perspective / James Langabeer II, Jeffrey Helton.
Description: Third edition. | Burlington, MA : Jones & Bartlett Learning, [2021] | Includes bibliographical references
and index. | Summary: This book provides a well-rounded, comprehensive treaty on all aspects of operations
management specific to the healthcare industry. It covers everything from hospital finances to project management,
patient flows, performance management, process improvement, and supply chain management Provided by publisher.
Identifiers: LCCN 2019039957 (print) | LCCN 2019039958 (ebook) | ISBN 9781284194142 (paperback) | ISBN 9781284194173 (ebook)
Subjects: MESH: Hospital Administrationmethods | Efficiency, Organizational
Classification: LCC RA971 (print) | LCC RA971 (ebook) | NLM WX 157.1 | DDC 362.11068dc23
LC record available at https://lccn.loc.gov/2019039957
LC ebook record available at https://lccn.loc.gov/2019039958

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Design Credits: maxkabakov/Getty Images; amgun/Getty Images; monsitj/Getty Images.

Design Credits: maxkabakov/Getty Images; amgun/Getty Images; monsitj/Getty Images.

M y interest in health care began when I was a child and found myself in and out of hospital emergency departments for a variety of mostly sports-related injuries. I was fascinated knowing that the hospital was always open and staffed with really smart people trying to solve peoples problems. I started my career in healthcare management as an administrative fellow at a large academic medical center, shadowing executives and learning from rotations through all departments. My career has been diverse: Ive been a hospital administrator, served as the chief executive officer for a health information exchange, led a successful boutique consulting and software company, and am now a professor involved in research and education. It is this diversity of experience that makes me fully appreciate all of the interworkings of a complex healthcare organization. My approach is systems-oriented and highly collaborative, both of which I feel are necessary to effect large-scale change.

I hope this text will help students and healthcare administrators address important operational and day-to-day issues in this rapidly evolving industry. We would like to thank Jones and Bartlett Learning for their leadership in publishing this third edition. We would also like to thank the thousands of readers and dozens of professors who read the prior editions and offered their opinions and insights for revisions. Finally, I dedicate this text to my loving wife, Dr. Tiffany Champagne-Langabeer, for her constant love and support.

Jim Langabeer

The business of health care has been my passion since meeting a hospital administrator (now CEO of a major healthcare corporation) while a teenager in the 1970s. Even then, there was some recognition of the business element of our industry and the need for efficient operations in delivering patient care. As our industry has evolved through implementation of PPS, risk contracting, VBP, and so many other initiatives aimed at promoting efficiency and cost containment, we have adapted so that we could preserve operating marginsnot always with better operational performance. The incentives created by those industry changes still leave us as managers asking how can we be more efficient? That became the centerpiece of my work during more than 27 years as a hospital, health plan, and health system chief financial officerimproving operational performance to improve financial results. The lessons learned from those years of experienceand now years of research in health operations with an amazing colleague and mentor, Jim Langabeernow come to you in the third edition of this work aimed at helping you successfully pursue that objective of operational excellence in your organization.