Nigel Slack - Slack: Operations Management

OPERATIONS MANAGEMENT

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OPERATIONS MANAGEMENT

TENTH EDITION

Nigel Slack
Alistair Brandon-Jones
Nicola Burgess

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First published under the Pitman Publishing imprint 1995 (print)

Second edition (Pitman Publishing) 1998 (print)

Third edition 2001 (print)

Fourth edition 2004 (print)

Fifth edition 2007 (print)

Sixth edition 2010 (print)

Seventh edition 2013 (print and electronic)

Eighth edition 2016 (print and electronic)

Ninth edition 2019 (print and electronic)

Tenth edition 2022 (print and electronic)

Nigel Slack, Stuart Chambers, Christine Harland, Alan Harrison, Robert Johnston 1995, 1998 (print)

Nigel Slack, Stuart Chambers, Robert Johnston 2001, 2004, 2007, 2010 (print)

Nigel Slack, Alistair Brandon-Jones, Robert Johnston 2013, 2016 (print and electronic)

Nigel Slack and Alistair Brandon-Jones 2019 (print and electronic)

Nigel Slack, Alistair Brandon-Jones and Nicola Burgess 2022 (print and electronic)

The rights of Nigel Slack, Alistair Brandon-Jones and Nicola Burgess to be identified as author of this work have been asserted by them in accordance with the Copyright, Designs and Patents Act 1988.

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ISBN: 978-1-292-40824-8 (print)

978-1-292-40821-7 (PDF)

978-1-292-40822-4 (ePub)

British Library Cataloguing-in-Publication Data

A catalogue record for the print edition is available from the British Library

Library of Congress Cataloging-in-Publication Data

Names: Slack, Nigel, author. | Brandon-Jones, Alistair, author. | Burgess,

Nicola, author.

Title: Operations management / Nigel Slack, Alistair Brandon-Jones, Nicola

Burgess.

Description: Tenth edition. | Harlow, England ; New York : Pearson, 2022. |

Includes bibliographical references and index.

Identifiers: LCCN 2021056511 | ISBN 9781292408248 (print) | ISBN

9781292408217 (PDF) | ISBN 9781292408224 (ePub)

Subjects: LCSH: Production management. | Manufacturing processes. |

Industrial management .

Classification: LCC TS155 .S562 2022 | DDC 658.5--dc23/eng/20220118

LC record available at https://lccn.loc.gov/2021056511

10 9 8 7 6 5 4 3 2 1
26 25 24 23 22

Front cover image: Andriy Onufriyenko/Moment/Getty Images
Cover design by Michelle Morgan, At The Pop Ltd.

Print edition typeset in 9.25/12 Sabon LT Pro by Straive

Printed in Slovakia by Neografia

NOTE THAT ANY PAGE CROSS REFERENCES REFER TO THE PRINT EDITION

BRIEF CONTENTS

PART ONE
Directing the operation

PART TWO
Designing the operation

PART THREE
Deliver

PART FOUR
Development

CONTENTS

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