F. Robert Jacobs - Operations and Supply Chain Management: The Core

page i

Operations and Supply Chain Management: The Core

page ii

SUPPLY CHAIN MANAGEMENT

Bowersox, Closs, Cooper, and Bowersox

Supply Chain Logistics Management

Fifth Edition

Johnson

Purchasing and Supply Management

Sixteenth Edition

Simchi-Levi, Kaminsky, and Simchi-Levi

Designing and Managing the Supply Chain: Concepts, Strategies, Case Studies

Fourth Edition

Stock and Manrodt

Fundamentals of Supply Chain Management

PROJECT MANAGEMENT

Larson and Gray

Project Management: The Managerial Process

Eighth Edition

SERVICE OPERATIONS MANAGEMENT

Bordoloi, Fitzsimmons, and Fitzsimmons

Service Management: Operations, Strategy, Information Technology

Tenth Edition

MANAGEMENT SCIENCE

Hillier and Hillier

Introduction to Management Science: A Modeling and Case Studies Approach with Spreadsheets

Sixth Edition

BUSINESS RESEARCH METHODS

Schindler

Business Research Methods

Fourteenth Edition

BUSINESS FORECASTING

Keating and Wilson

Forecasting and Predictive Analytics

Seventh Edition

BUSINESS SYSTEMS DYNAMICS

Sterman

Business Dynamics: Systems Thinking and Modeling for a Complex World

OPERATIONS MANAGEMENT

Cachon and Terwiesch

Operations Management

Third Edition

Cachon and Terwiesch

Matching Supply with Demand: An Introduction to Operations Management

Fourth Edition

Jacobs and Chase

Operations and Supply Chain Management

Sixteenth Edition

Jacobs and Chase

Operations and Supply Chain Management: The Core

Sixth Edition

Schroeder and Goldstein

Operations Management in the Supply Chain: Decisions and Cases

Eighth Edition

Stevenson

Operations Management

Fourteenth Edition

Swink, Melnyk, and Hartley

Managing Operations Across the Supply Chain

Fourth Edition

BUSINESS STATISTICS

Bowerman, Drougas, Duckworth, Froelich, Hummel, Moninger, and Schur

Business Statistics and Analytics in Practice

Ninth Edition

Doane and Seward

Applied Statistics in Business and Economics

Seventh Edition

Doane and Seward

Essential Statistics in Business and Economics

Third Edition

Lind, Marchal, and Wathen

Basic Statistics for Business and Economics

Tenth Edition

Lind, Marchal, and Wathen

Statistical Techniques in Business and Economics

Eighteenth Edition

Jaggia and Kelly

Business Statistics: Communicating with Numbers

Fourth Edition

Jaggia and Kelly

Essentials of Business Statistics: Communicating with Numbers

Second Edition

BUSINESS ANALYTICS

Jaggia, Kelly, Lertwachara, and Chen

Business Analytics: Communicating with Numbers

Second Edition

BUSINESS MATH

Slater and Wittry

Practical Business Math Procedures

Fourteenth Edition

Slater and Wittry

Math for Business and Finance: An Algebraic Approach

Second Edition

page iii

Sixth Edition

F. ROBERT JACOBS

Indiana University

RICHARD B. CHASE

University of Southern California

page iv

OPERATIONS AND SUPPLY CHAIN MANAGEMENT

Published by McGraw Hill LLC, 1325 Avenue of the Americas, New York, NY 10019. Copyright 2023 by McGraw Hill LLC. All rights reserved. Printed in the United States of America. No part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written consent of McGraw Hill LLC, including, but not limited to, in any network or other electronic storage or transmission, or broadcast for distance learning.

Some ancillaries, including electronic and print components, may not be available to customers outside the United States.

This book is printed on acid-free paper.

1 2 3 4 5 6 7 8 9 LWI 27 26 25 24 23 22

ISBN 978-1-265-07682-5

MHID 1-265-07682-0

Cover Image: moodboard/age fotostock

All credits appearing on page or at the end of the book are considered to be an extension of the copyright page.

The Internet addresses listed in the text were accurate at the time of publication. The inclusion of a website does not indicate an endorsement by the authors or McGraw Hill LLC, and McGraw Hill LLC does not guarantee the accuracy of the information presented at these sites.

mheducation.com/highered

page v

To Jenny and
Suzy, this one is
for you.

page vi

F. Robert Jacobs is Professor Emeritus of Operations and Decision Technologies at Indiana University. He received a BS in industrial engineering as well as computer and information science, an MBA, and a PhD in operations management all from The Ohio State University. He has also taught at the University of Houston and The Ohio State University. He has published 7 books and over 50 research articles on topics that include enterprise resource planning, inventory control, the design of manufacturing facilities, cellular manufacturing, and the scheduling of manufacturing operations. He is a Fellow of the Decision Sciences Institute and past president and has received teaching honors such as MBA Teaching Award, Students Award for Teaching Excellence in International Business Issues, and Teaching Excellence in Operations Management.

Richard B. Chase is Justin B. Dart Professor Emeritus of Operations Management at the Marshall School of Business, University of Southern California. He received his PhD in operations management, as well as an MBA and BS from UCLA. He has taught at the Harvard Business School, IMD (Switzerland), and the University of Arizona. His research examines service process design and service strategy. In 2006 he received a POMS Lifetime Achievement Award for his research in service operations and in 2004 received a Scholar of the Year Award by the Academy of Management. In 2009, he was honored in the Production and Operations Management Journal for his contributions to operations management. He is a Fellow of the Academy of Management, Production Operations Management Society, and the Decision Sciences Institute. He was also an examiner for the Malcolm Baldrige National Quality Award. Dr. Chase has lectured/consulted recently on service and excellence to such organizations as Cisco Systems, Four Seasons Resorts, General Electric, and the Gartner Group.

page vii

Just as lava flows from the core of the earth, operations and supply management is the core of business. Materials must flow through supply processes to create cash output and profits.

In Operations and Supply Management: The Core 6e, we take students to the center of the business and focus on the core concepts and tools needed to ensure that these processes run smoothly.