Jacobs F. Robert - ISE EBook Online Access for Operations and Supply Chain Management

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OPERATIONS AND SUPPLY CHAIN MANAGEMENT

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THE MCGRAW-HILL EDUCATION SERIES

Operations and Decision Sciences

SUPPLY CHAIN MANAGEMENT

Benton

Purchasing and Supply Chain Management

Third Edition

Burt, Petcavage, and Pinkerton

Supply Management

Eighth Edition

Bowersox, Closs, and Cooper

Supply Chain Logistics Management

Fifth Edition

Johnson

Purchasing and Supply Management

Sixteenth Edition

Simchi-Levi, Kaminsky, and Simchi-Levi

Designing and Managing the Supply Chain: Concepts, Strategies, Case Studies

Third Edition

Stock and Manrodt

Fundamentals of Supply Chain Management

PROJECT MANAGEMENT

Brown and Hyer

Managing Projects: A Team-Based Approach

Larson

Project Management: The Managerial Process

Eighth Edition

SERVICE OPERATIONS MANAGEMENT

Fitzsimmons, Fitzsimmons, and Bordoloi

Service Management: Operations, Strategy, Information Technology

Ninth Edition

MANAGEMENT SCIENCE

Hillier and Hillier

Introduction to Management Science: A Modeling and Case Studies Approach with Spreadsheets

Sixth Edition

Stevenson and Ozgur

Introduction to Management Science with Spreadsheets

First Edition

MANUFACTURING CONTROL SYSTEMS

Jacobs, Berry, Whybark, and Vollmann

Manufacturing Planning & Control for Supply Chain Management: The CPIM Reference

Second Edition

BUSINESS RESEARCH METHODS

Schindler

Business Research Methods

Thirteenth Edition

BUSINESS FORECASTING

Wilson, Keating, and John Galt Solutions, Inc.

Business Forecasting

Seventh Edition

LINEAR STATISTICS AND REGRESSION

Kutner, Nachtsheim, and Neiter

Applied Linear Regression Models

Fourth Edition

BUSINESS SYSTEMS DYNAMICS

Sterman

Business Dynamics: Systems Thinking and Modeling for a Complex World

First Edition

OPERATIONS MANAGEMENT

Cachon and Terwiesch

Matching Supply with Demand: An Introduction to Operations Management

Second Edition

Cachon and Terwiesch

Operations Management

Second Edition

Jacobs and Chase

Operations and Supply Chain Management: The Core

Fifth Edition

Jacobs and Chase

Operations and Supply Chain Management

Sixteenth Edition

Jacobs and Whybark

Why ERP? A Primer on SAP Implementation

First Edition

Schroeder, Goldstein, and Rungtusanatham

Operations Management in the Supply Chain: Decisions and Cases

Eighth Edition

Stevenson

Operations Management

Fourteenth Edition

Swink, Melnyk, Cooper, and Hartley

Managing Operations across the Supply Chain

Fourth Edition

BUSINESS MATH

Slater and Wittry

Practical Business Math Procedures

Thirteenth Edition

Slater and Wittry

Math for Business and Finance: An Algebraic Approach

Second Edition

BUSINESS STATISTICS

Bowerman, Drougas, Duckworth, Froelich, Hummel, Moninger, and Schur

Business Statistics and Analytics in Practice

Ninth Edition

Doane and Seward

Applied Statistics in Business and Economics

Sixth Edition

Jaggia and Kelly

Business Statistics: Communicating with Numbers

Third Edition

Jaggia and Kelly

Essentials of Business Statistics: Communicating with Numbers

Second Edition

Lind, Marchal, and Wathen

Basic Statistics for Business and Economics

Ninth Edition

Lind, Marchal, and Wathen

Statistical Techniques in Business and Economics

Eighteenth Edition

McGuckian

Connect Master: Business Statistics

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Operations and Supply Chain Management

sixteenth edition

F. Robert Jacobs

Indiana University

Richard B. Chase

University of Southern California

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OPERATIONS AND SUPPLY CHAIN MANAGEMENT

Published by McGraw-Hill Education, 2 Penn Plaza, New York, NY 10121. Copyright 2021 by McGraw-Hill Education. All rights reserved. Printed in the United States of America. No part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written consent of McGraw-Hill Education, including, but not limited to, in any network or other electronic storage or transmission, or broadcast for distance learning.

Some ancillaries, including electronic and print components, may not be available to customers outside the United States.

This book is printed on acid-free paper.

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ISBN 978-1-260-57594-1

MHID 1-260-57594-2

Cover Image: (Globe) NicoElNino/Shutterstock; (Icons) PureSolution/Shutterstock

All credits appearing on page or at the end of the book are considered to be an extension of the copyright page.

The Internet addresses listed in the text were accurate at the time of publication. The inclusion of a website does not indicate an endorsement by the authors or McGraw-Hill Education, and McGraw-Hill Education does not guarantee the accuracy of the information presented at these sites.

mheducation.com/highered

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To the next generation: Cole, Connor, and Grant

To my wife, Harriet, and to our children

Laurie, Andy, Glenn, Robb, and Christine

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CONTENTS IN BRIEF

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CONTENTS

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PREFACE

Operations and supply chain management (OSCM) is a key element in the improvement in productivity in business around the world. Establishing a competitive advantage through operations requires an understanding of how the operations and supply chain functions contribute to productivity growth. However, our intent in this book is to do more than just show you what companies are doing to create a competitive advantage in the marketplace by conveying to you a set of skills and tools that you can actually apply.

Hot topics in business today that relate to operations and supply chain management are reducing the cost of supply chain processes, integration and collaboration with customers and suppliers, sustainability, and minimizing the long-term cost of products and processes. These topics are studied in the book with up-to-date, high-level managerial material to clarify the big picture of what these topics are and why they are so important to business today.