Pages
page i
Operations
Management in the
Supply Chain
Decisions and Cases Eighth Edition
Roger G. Schroeder
Susan Meyer Goldstein
Carlson School of Management
University of Minnesota
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OPERATIONS MANAGEMENT IN THE SUPPLY CHAIN
Published by McGraw-Hill Education, 2 Penn Plaza, New York, NY 10121. Copyright 2021 by McGraw-Hill Education. All rights reserved. Printed in the United States of America. No part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written consent of McGraw-Hill Education, including, but not limited to, in any network or other electronic storage or transmission, or broadcast for distance learning.
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ISBN 978-1-260-57143-1
MHID 1-260-57143-2
Cover Image: Shutterstock/Ekaphon maneechot
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The McGraw-Hill Education Series
Operations and Decision Sciences
SUPPLY CHAIN MANAGEMENT
Benton
Purchasing and Supply Chain Management
Third Edition
Bowersox, Closs, Cooper, and Bowersox
Supply Chain Logistics Management
Fifth Edition
Burt, Petcavage, and Pinkerton
Supply Management
Eighth Edition
Johnson
Purchasing and Supply Management
Sixteenth Edition
Simchi-Levi, Kaminsky, and
Simchi-Levi
Designing and Managing the Supply Chain: Concepts, Strategies, Case Studies
Third Edition
Stock and Manrodt
Fundamentals of Supply Chain Management
PROJECT MANAGEMENT
Brown and Hyer
Managing Projects: A Team-Based Approach
Larson
Project Management: The Managerial Process
Eighth Edition
SERVICE OPERATIONS MANAGEMENT
Bordoloi, Fitzsimmons, and Fitzsimmons
Service Management: Operations, Strategy, Information Technology
Ninth Edition
MANAGEMENT SCIENCE
Hillier and Hillier
Introduction to Management Science: A Modeling and Case Studies Approach with Spreadsheets
Sixth Edition
BUSINESS RESEARCH METHODS
Schindler
Business Research Methods
Thirteenth Edition
BUSINESS FORECASTING
Keating and Wilson
Forecasting and Predictive Analytics
Seventh Edition
LINEAR STATISTICS AND REGRESSION
Kutner, Nachtsheim, and Neter
Applied Linear Regression Models
Fourth Edition
BUSINESS SYSTEMS DYNAMICS
Sterman
Business Dynamics: Systems Thinking and Modeling for a Complex World
OPERATIONS MANAGEMENT
Cachon and Terwiesch
Operations Management
Second Edition
Cachon and Terwiesch
Matching Supply with Demand: An Introduction to Operations Management
Fourth Edition
Jacobs and Chase
Operations and Supply Chain Management
Sixteenth Edition
Jacobs and Chase
Operations and Supply Chain Management: The Core
Fifth Edition
Schroeder and Goldstein
Operations Management in the Supply Chain: Decisions and Cases
Eighth Edition
Stevenson
Operations Management
Fourteenth Edition
Swink, Melnyk, and Hartley
Managing Operations Across the Supply Chain
Fourth Edition
BUSINESS MATH
Slater and Wittry
Practical Business Math Procedures
Thirteenth Edition
Slater and Wittry
Math for Business and Finance: An Algebraic Approach
Second Edition
BUSINESS STATISTICS
Bowerman, Drougas, Duckworth, Froelich, Hummel, Moninger,
and Schur
Business Statistics in Practice
Ninth Edition
Doane and Seward
Applied Statistics in Business and Economics
Sixth Edition
Doane and Seward
Essential Statistics in Business and Economics
Third Edition
Lind, Marchal, and Wathen
Basic Statistics for Business and Economics
Ninth Edition
Lind, Marchal, and Wathen
Statistical Techniques in Business and Economics
Eighteenth Edition
Jaggia and Kelly
Business Statistics: Communicating
with Numbers
Third Edition
Jaggia and Kelly
Essentials of Business Statistics: Communicating with Numbers
Second Edition
McGuckian
Connect Master: Business Statistics
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About the Authors
Roger G. Schroeder
is the Frank A. Donaldson Chair Emeritus in Supply Chain and Operations Management at the Curtis L. Carlson School of Management, University of Minnesota. He received B.S. and MSIE degrees in Industrial Engineering with high distinction from the University of Minnesota, and a Ph.D. from Northwestern University. He held positions in the Carlson School of Management as Director of the Ph.D. program, Chair of the Operations and Management Science Department, and Co-Director of the Joseph M. Juran Center for Leadership in Quality. Professor Schroeder has obtained research grants from the National Science Foundation, the Ford Foundation, and the American Production and Inventory Control Society. His research is in the areas of quality management, operations strategy, and high-performance manufacturing, and he is among the most widely published and cited researchers in the field of operations management. He has been selected as a member of the University of Minnesota Academy of Distinguished Teachers and is a recipient of the Morse Award for outstanding teaching. Professor Schroeder received the lifetime achievement award in operations management from the Academy of Management, and he is a Fellow of the Decision Sciences Institute and a Fellow of the Production and Operations Management Society. Professor Schroeder has consulted widely with numerous organizations, including 3M, Honeywell, General Mills, Motorola, Golden Valley Foods, and Prudential Life Insurance Company.