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Operations Management

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Student Resources (click here for access)
Instructor Resources:This books Instructor Resources include PowerPoint slides, an updated test bank, teaching notes for the end-of-chapter exercises, Excel files and cases for selected chapters, and new case studies, for most chapters, with accompanying teaching notes. The new case studies are 1-3 pages each and are suitable for one class session or an online learning module.
The answers to many of the dilemmas faced by the US healthcare system, such as increasing costs, inadequate access, and uneven quality, lie in organizational operations the nuts and bolts of healthcare delivery. Leading healthcare organizations have begun to employ the programs, techniques, and tools of operations improvement that industries outside of healthcare have successfully used for decades.
Healthcare Operations Managementaims to help healthcare management students and working professionals find ways to improve the delivery of healthcare, with its complex web of patients, providers, reimbursement systems, physician relations, workforce challenges, and intensive government regulation. Taking an integrated approach, the book puts the tools and techniques of operations improvement into the context of healthcare so that readers learn how to increase the effectiveness and efficiency of tomorrows healthcare system.
Thoroughly revised and updated, this edition includes:
A new chapter on big data and analytics for fact-based decision making More Excel examples to demonstrate the use of this prime analytics tool New case studies and exercises Expanded information on innovation and new approaches to care delivery
With its plentiful examples, guidelines to software tools, and emphasis on contemporary healthcare management issues, this book provides current and future healthcare professionals alike with a broad foundation for implementing operational improvements in their organizations.

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Operations Management Third Edition Andrew Greasley 9781118606896 - photo 1
Operations Management
Third Edition
Andrew Greasley
9781118606896 Copyright 2013 John Wiley Sons Ltd All effort has been made - photo 2
9781118606896
Copyright 2013 John Wiley & Sons Ltd
All effort has been made to trace and acknowledge ownership of copyright. The publisher would be glad to hear from any copyright holders whom it has not been possible to contact.
Registered office
John Wiley & Sons Ltd, The Atrium, Southern Gate, Chichester, West Sussex, PO19 8SQ, United Kingdom
For details of our global editorial offices, for customer services and for information about how to apply for permission to reuse the copyright material in this book please see our website at www.wiley.com.
The rights of Andrew Greasley to be identified as the author of this work has been asserted in accordance with the UK Copyright, Designs and Patents Act 1988.
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, except as permitted by the UK Copyright, Designs and Patents Act 1988, without the prior permission of the publisher.
Wiley publishes in a variety of print and electronic formats and by print-on-demand. Some material included with standard print versions of this book may not be included in e-books or in print-on-demand. If this book refers to media such as a CD or DVD that is not included in the version you purchased, you may download this material at http://booksupport.wiley.com. For more information about Wiley products, visit www.wiley.com.
Designations used by companies to distinguish their products are often claimed as trademarks. All brand names and product names used in this book are trade names, service marks, trademarks or registered trademarks of their respective owners. The publisher is not associated with any product or vendor mentioned in this book. This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold on the understanding that the publisher is not engaged in rendering professional services. If professional advice or other expert assistance is required, the services of a competent professional should be sought.
Library of Congress Cataloging-in-Publication Data
Greasley, Andrew
Operations management / Andrew Greasley Third edition.
pages cm
Includes bibliographical references and index.
ISBN 978-1-119-97854-1 (pbk.) ISBN 978-1-118-60662-9 (ebk) ISBN 978-1-118-60663-6 (ebk)
ISBN 978-1-118-60667-4 (ebk)
1. Production management. 2. Project management. 3. Business logistics. 4. Production managementExaminationsStudy guides. 5. Project managementExaminationsStudy guides. 6. Business logisticsExaminationsStudy guides. I. Title.
TS155.G8172 2013
658.5dc23
2013005801
A catalogue record for this book is available from the British Library
Set in 10/12 pt Minion Pro by MPS Limited, Chennai, India
Printed in Italy by Printer Trento Srl.
Front Matter
CONTENTS
ABOUT THE AUTHOR
PREFACE
CONTENT
PART ONE Introduction
CHAPTER 1 Introduction
CHAPTER 2 Operations Strategy
PART TWO Design
CHAPTER 3 Process Types
CHAPTER 4 Layout Types and Layout Design
CHAPTER 5 Facility Design: Supply, Capacity and Location
CHAPTER 6 Process Technology
CHAPTER 7 Product and Service Design
CHAPTER 8 Process Design
CHAPTER 9 Job and Work Design
PART THREE Management
CHAPTER 10 Operations Planning and Control
CHAPTER 11 Capacity Management
CHAPTER 12 Inventory Management
CHAPTER 13 Lean Operations
CHAPTER 14 Enterprise Resource Planning
CHAPTER 15 Supply Chain Management
CHAPTER 16 Project Management
CHAPTER 17 Quality
CHAPTER 18 Performance Measurement and Improvement
Back Matter
GLOSSARY
INDEX
Front Matter
CONTENTS
ABOUT THE AUTHOR
PREFACE
CONTENT
CONTENTS
Acknowledgements
A Guide for Students
Online Resources
Lecturer Resources
New for the Third Edition
INTRODUCTION
Introduction
Introduction
What is operations management?
The history of operations management
The role of operations management
The process view of operations
Service operations management
The strategic role of operations
Technology and operations management
Case Studies
First Bank PLC
Manufacturings Decline Partly Due to Services Shift
A Students Perspective
Operations Strategy
Introduction
What is strategy?
Judging the contribution of operations to strategy
Measuring the contribution of operations to strategy
Operations strategy approaches
Operations strategy alignment
Operations strategy formulation
Operations strategy implementation
Case Studies
Findus
Gecko
Operations Strategy in Action
Texon
Pure Gym
DESIGN
Process Types
Introduction
Manufacturing process types
Service process types
Matching process type with volume and variety
Choosing a process type
Case Studies
Ashburton Products
Democracy Made with Personalised Products
The Mini
Layout Types and Layout Design
Introduction
Layout types
Layout design
Case Studies
Line Balancing in a Manufacturing Plant
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