Rose T. Dunn - Dunn and Haimanns Healthcare Management

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Julie Agris, PhD, FACHE

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Ellen Averett, PhD

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This publication is intended to provide accurate and authoritative information in regard to the subject matter covered. It is sold, or otherwise provided, with the understanding that the publisher is not engaged in rendering professional services. If professional advice or other expert assistance is required, the services of a competent professional should be sought.

The statements and opinions contained in this book are strictly those of the author and do not represent the official positions of the American College of Healthcare Executives or the Foundation of the American College of Healthcare Executives.

Copyright 2021 by the Foundation of the American College of Healthcare Executives. Printed in the United States of America. All rights reserved. This book or parts thereof may not be reproduced in any form without written permission of the publisher.

252423222154321

Library of Congress Cataloging-in-Publication Data

Names: Dunn, Rose, author. | Association of University Programs in Health Administration, issuing body.

Title: Dunn and Haimanns healthcare management / Rose T. Dunn.

Other titles: Dunn & Haimanns healthcare management | Healthcare management

Description: Eleventh edition. | Chicago, Illinois : Health Administration Press ; Washington, DC : Association of University Programs in Health Administration, [2021] | Preceded by: Dunn & Haimanns healthcare management / Rose T. Dunn. Tenth edition. [2016]. | Includes bibliographical references and index. | Summary: This classic textbook provides a definitive overview of healthcare management, organized around five primary functions: planning, organizing, staffing, influencing, and controlling. The book ties these primary functions together through clear explanations of management theories, tools, and other foundational information Provided by publisher.

Identifiers: LCCN 2020034227 (print) | LCCN 2020034228 (ebook) | ISBN 9781640552210 (hardcover ; alk. paper) | ISBN 9781640552234 (epub) | ISBN 9781640552241 (mobi)

Subjects: MESH: Health Facility Administration | Personnel Management

Classification: LCC RA971 (print) | LCC RA971 (ebook) | NLM WX 150.1 |
DDC 362.1068dc23

LC record available at https://lccn.loc.gov/2020034227

LC ebook record available at https://lccn.loc.gov/2020034228

The paper used in this publication meets the minimum requirements of American National Standard for Information SciencesPermanence of Paper for Printed Library Materials, ANSI Z39.48-1984.

Acquisitions editor: Jennette McClain; Manuscript editor: Lori Meek Schuldt; Project manager: Andrew Baumann; Cover designer: James Slate; Layout: Integra

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The challenges facing the healthcare industry today will require fine-tuned managerial skills. Healthcare managers must keep pace with revolutionary and sophisticated breakthroughs in medical science and technology, transparency of service outcomes and charges, an educated customer base, an aging population, global health threats, and federal regulations growing exponentially.

At the center of all these changes is the supervisor, who has to bring and hold together the human and physical resources, professional expertise, technologies, and other support systems necessary to provide care efficiently, effectively, and economically. Therefore, healthcare managers and supervisors must understand the complexities of the organization, generational motivational differences, regional and national healthcare demands, and the industry as a whole.

The twenty-first century healthcare organization is much different from the one where Theo Haimann first coached new supervisors in the early 1970s. However, his belief then remains accurate todaythe hardest job in any organization is clearly that of the supervisor. The supervisor is responsible for motivating the team to achieve organization goals as set by the board of directors and senior leadership. The supervisor must be able to translate the goals into understandable and achievable terms for team members and gain their buy-in; without the buy-in, the organization could fail.

Many first-level and middle-management team leader positionssuch as department managers, supervisors, and group leadersare filled by individuals with excellent technical skills who have limited or no formal education or training in administration, management, and supervision. This book is intended for these individuals.

The book is introductory in that it assumes no previous knowledge of the concepts of supervision and management. As such, this book also is written for students taking an introductory course in management, and it will acquaint them with their future roles in any organization (healthcare or otherwise). It can be used in any course in which managerial, supervisory, and leadership concepts are studied.

Because this book is designed to aid people with their supervisory tasks, it serves as a reference for those individuals who already hold managerial positions. Its purpose is to demonstrate that proficiency in supervision better equips them to cope with the ever-increasing demands of getting the job done. Because nonhealthcare entities have had success dealing with change and implementing efficient and effective practices, this book draws on many sources for its content to permit the supervisor to apply lessons learned by others, regardless of whether they were experienced in a healthcare environment.