Tim Swanwick - ABC of Quality Improvement in Healthcare

1. Chapter 1
2. Chapter 2
3. Chapter 3
4. Chapter 4
5. Chapter 5
6. Chapter 6
7. Chapter 7
8. Chapter 8
9. Chapter 9
10. Chapter 10
11. Chapter 11
12. Chapter 12
13. Chapter 13
14. Chapter 14

EDITED BY

Tim Swanwick

Director, Clinical Leadership Development

NHS Leadership Academy

NHS England and NHS Improvement

Leeds, UK

Emma Vaux

Consultant Nephrologist and General Physician

Royal Berkshire NHS Foundation Trust;

Vice President for Education and Training

Royal College of Physicians

London, UK

This edition first published 2020
2020 John Wiley & Sons Ltd

All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, except as permitted by law. Advice on how to obtain permission to reuse material from this title is available at http://www.wiley.com/go/permissions.

The rights of Tim Swanwick and Emma Vaux to be identified as the author(s) of the editorial material in this work has been asserted in accordance with law.

Registered Office(s)
John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, USA
John Wiley & Sons Ltd, The Atrium, Southern Gate, Chichester, West Sussex, PO19 8SQ, UK

Editorial Office
9600 Garsington Road, Oxford, OX4 2DQ, UK

For details of our global editorial offices, customer services, and more information about Wiley products visit us at www.wiley.com.

Wiley also publishes its books in a variety of electronic formats and by printondemand. Some content that appears in standard print versions of this book may not be available in other formats.

Limit of Liability/Disclaimer of Warranty
The contents of this work are intended to further general scientific research, understanding, and discussion only and are not intended and should not be relied upon as recommending or promoting scientific method, diagnosis, or treatment by physicians for any particular patient. In view of ongoing research, equipment modifications, changes in governmental regulations, and the constant flow of information relating to the use of medicines, equipment, and devices, the reader is urged to review and evaluate the information provided in the package insert or instructions for each medicine, equipment, or device for, among other things, any changes in the instructions or indication of usage and for added warnings and precautions. While the publisher and authors have used their best efforts in preparing this work, they make no representations or warranties with respect to the accuracy or completeness of the contents of this work and specifically disclaim all warranties, including without limitation any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives, written sales materials or promotional statements for this work. The fact that an organization, website, or product is referred to in this work as a citation and/or potential source of further information does not mean that the publisher and authors endorse the information or services the organization, website, or product may provide or recommendations it may make. This work is sold with the understanding that the publisher is not engaged in rendering professional services. The advice and strategies contained herein may not be suitable for your situation. You should consult with a specialist where appropriate. Further, readers should be aware that websites listed in this work may have changed or disappeared between when this work was written and when it is read. Neither the publisher nor authors shall be liable for any loss of profit or any other commercial damages, including but not limited to special, incidental, consequential, or other damages.

Library of Congress CataloginginPublication Data

Names: Swanwick, Tim, editor. | Vaux, Emma, editor.
Title: ABC of quality improvement in healthcare / edited by Tim Swanwick, Director of Clinical Leadership Development, NHS Leadership Academy, NHS England and Improvement, London, UK, Affiliate of the University of Birmingham Centre for Health and Social Care Leadership, Honorary Director of Undergraduate Education, Faculty of Medical Leadership and Management, Emma Vaux, Consultant nephrologist and general physician, Royal Berkshire NHS Foundation Trust, Reading, UK, Senior censor and Vicepresident (education and training), Royal College of Physicians, London, UK.
Description: First edition. | Hoboken : WileyBlackwell, 2020. | Series: ABC series | Includes bibliographical references and index.
Identifiers: LCCN 2020000663 (print) | LCCN 2020000664 (ebook) | ISBN 9781119565321 (paperback) | ISBN 9781119565239 (adobe pdf) | ISBN 9781119565338 (epub)
Subjects: LCSH: Health services administrationQuality control. | Medical careQuality control. | Performance standards. | Medical careEvaluation.
Classification: LCC RA399.A1 A22 2020 (print) | LCC RA399.A1 (ebook) | DDC 362.1068dc23
LC record available at https://lccn.loc.gov/2020000663
LC ebook record available at https://lccn.loc.gov/2020000664

Cover Design: Wiley
Cover Image: exdez /Getty Images

Joanna Bircher
General Practitioner, Lockside Medical Centre, Stalybridge;
Clinical Director of Greater Manchester GP Excellence Programme, Manchester;
Quality Improvement Clinical Lead for Tameside and Glossop Clinical Commissioning Group, Tameside, UK

Cat Chatfield
Quality Improvement Editor, The BMJ (British Medical Journal), London, UK

Kiran Chauhan
Senior Consultant, Leadership and Organisational Development, The King's Fund, London, UK

John Dean
Clinical Director for Quality Improvement and Patient Safety, Care Quality Improvement Department, Royal College of Physicians, London;
Consultant Physician, East Lancashire Hospitals NHS Trust, Blackburn, UK

Karen Evans
Director of Delivery, Alamac Ltd, Northall, UK

Aidan Fowler
National Director of Patient Safety, NHS England and Improvement, London, UK

Lourda Geoghegan
Director of Improvement and Medical Director, Regulation and Quality Improvement Authority, Northern Ireland, UK

Ruth Glassborow
Director of Improvement, Healthcare Improvement Scotland, Edinburgh, UK

Brian Marshall
Academic Director, Organisational Development and Change Discipline Lead, AshridgeHult, Berkhamsted, UK

James Mountford
Director of Quality, Royal Free London NHS Foundation Trust;
Editor in Chief, BMJ Leader, London, UK

Paul Sullivan
Consultant in Acute Medicine, Chelsea and Westminster Hospital;
Honorary Senior Lecturer in Improvement Science, Imperial College, London, UK

Tim Swanwick
Director, Clinical Leadership Development
NHS Leadership Academy
NHS England and NHS ImprovementLeeds, UK

Emma Vaux
Consultant nephrologist and general physician
Royal Berkshire NHS Foundation Trust;Vice President for Education and TrainingRoyal College of Physicians (RCP)London, UK

Tricia Woodhead
Health Foundation and Institute of Healthcare Improvement Quality Improvement Fellow, London, UK