Roberts - Quality Planning, Control, and Improvement in Research and Development (Quality and Reliability, Vol 44)

Cover

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QUALITY AND RELIABILITY

A Series Edited by

EDWARD G. SCHILLING
Coordinating Editor
Center for Quality and Applied Statistics
Rochester Institute of Technology
Rochester, New York

RICHARD S. BINGHAM, JR.
Associate Editor for
Quality Management
Consultant
Brooksville, Florida

LARRY RABINOWITZ
Associate Editorfor
Statistical Methods
College of William and Mary
Williamsburg, Virginia

THOMAS WITT
Associate Editor for
Statistical Quality Control
Rochester Institute of Technology
Rochester, New York

1. Designing for Minimal Maintenance Expense: The Practical Application of Reliability and Maintainability, Marvin A. Moss

2. Quality Control for Profit: Second Edition, Revised and Expanded, Ronald H. Lester, Norbert L. Enrick, and Harry E. Mottley, Jr.

3. QCPAC: Statistical Quality Control on the IBM PC, Steven M. Zimmerman and Leo M. Conrad

4. Quality by Experimental Design, Thomas B. Barker

5. Applications of Quality Control in the Service Industry, A. C. Rosander

6. Integrated Product Testing and Evaluating: A Systems Approach to Improve Reliability and Quality, Revised Edition, Harold L. Gilmore and Herbert C. Schwartz

7. Quality Management Handbook, edited by Loren Walsh, Ralph Wurster, and Raymond J. Kimber

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8. Statistical Process Control: A Guide for Implementation, Roger W. Berger and Thomas Hart

9. Quality Circles: Selected Readings, edited by Roger W. Bergerand David L. Shores

10. Quality and Productivity for Bankers and Financial Managers, William J. Latzko

11. Poor-Quality Cost, H. James Harrington

12. Human Resources Management, edited by Jill P. Kern, John J. Riley, and Louis N. Jones

13. The Good and the Bad News About Quality, Edward M. Schrock and Henry L. Lefevre

14. Engineering Design for Producibility and Reliability, John W. Priest

15. Statistical Process Control in Automated Manufacturing, J. Bert Keats and Norma Faris Hubele

16. Automated Inspection and Quality Assurance, Stanley L. Robinson and Richard K. Miller

17. Defect Prevention: Use of Simple Statistical Tools, Victor E. Kane

18. Defect Prevention: Use of Simple Statistical Tools, Solutions Manual, Victor E. Kane

19. Purchasing and Quality, Max McRobb

20. Specification Writing and Management, Max McRobb

21. Quality Function Deployment: A Practitioners Approach, James L. Bossert

22. The Quality Promise, Lester Jay Wollschlaeger

23. Statistical Process Control in Manufacturing, edited by J. Bert Keats and Douglas C. Montgomery

24. Total Manufacturing Assurance, Douglas C. Brauer and John Cesarone

25. Demings 14 Points Applied to Services, A. C. Rosander

26. Evaluation and Control of Measurements, John Mandel

27. Achieving Excellence in Business: A Practical Guide to the Total Quality Transformation Process, Kenneth E. Ebel

28. Statistical Methods for the Process Industries, William H. McNeese and Robert A. Klein

29. Quality Engineering Handbook, edited by Thomas Pyzdek and Roger W. Berger

30. Managing for World-Class Quality: A Primer for Executives and Managers, Edwin S. Shecter

31. A Leaders Journey to Quality, Dana M. Cound

32. ISO 9000: Preparing for Registration, James L. Lamprecht

33. Statistical Problem Solving, Wendell E. Carr

34. Quality Control for Profit: Gaining the Competitive Edge. Third Edition, Revised and Expanded, Ronald H. Lester, Norbert L. Enrick, and Harry E. Mottley, Jr.

35. Probability and Its Applications for Engineers, David H. Evans

36. An Introduction to Quality Control for the Apparel Industry, Pradip V. Mehta

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37. Total Engineering Quality Management, Ronald J. Cottman

38. Ensuring Software Reliability, Ann Marie Neufelder

39. Guidelines for Laboratory Quality Auditing, Donald C. Singer and Ronald P. Upton

40. Implementing the ISO 9000 Series, James L. Lamprecht

41. Reliability Improvement with Design of Experiments, Lloyd W. Condra

42. The Next Phase of Total Quality Management: TQM II and the Focus on Profitability, Robert E. Stein

43. Quality by Experimental Design: Second Edition, Revised and Expanded, Thomas B. Barker

44. Quality Planning, Control, and Improvement in Research and Development, edited by George W. Roberts

ADDITIONAL VOLUMES IN PREPARATION

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QUALITY PLANNING, CONTROL, AND IMPROVEMENT IN RESEARCH AND DEVELOPMENT

edited by
GEORGE W. ROBERTS

Babcock & Wilcox
Alliance, Ohio

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Library of Congress Cataloging-in-Publication Data

Quality planning, control, and improvement in research and development
/ edited by George W. Roberts.
p. cm. (Quality and reliability; 44)
Includes bibliographical references and index.
ISBN 0-8247-9585-7
1. Quality control. I. Roberts, George W.
II. Series.
TS156.Q364 1994
658.562dc20 94-39690
CIP

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Current printing (last digit):
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PRINTED IN THE UNITED STATES OF AMERICA

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To my wife, Sara Ray

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The genesis of modern methods of quality and reliability will be found in a simple memo dated May 16, 1924, in which Walter A. Shewhart proposed the control chart for the analysis of inspection data. This led to a broadening of the concept of inspection from emphasis on detection and correction of defective material to control of quality through analysis and prevention of quality problems. Subsequent concern for product performance in the hands of the user stimulated development of the systems and techniques of reliability. Emphasis on the consumer as the ultimate judge of quality serves as the catalyst to bring about the integration of the methodology of quality with that of reliability. Thus, the innovations that came out of the control chart spawned a philosophy of control of quality and reliability that has come to include not only the methodology of the statistical sciences and engineering, but also the use of appropriate management methods together with various motivational procedures in a concerted effort dedicated to quality improvement.