Johnson Aimie Edosomwan - Integrating productivity and quality management

Cover

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INDUSTRIAL ENGINEERING

A Series of Reference Books and Textbooks

1. Optimization Algorithms for Networks and Graphs, Edward Minieka
2. Operations Research Support Methodology, edited by Albert G. Holzman
3. MOST Work Measurement Systems, Kjell B. Zandin
4. Optimization of Systems Reliability, Frank A. Tillman, Ching-Lai Hwang, and Way Kuo
5. Managing Work-In-Process Inventory, Kenneth Kivenko
6. Mathematical Programming for Operations Researchers and Computer Scientists, edited by Albert G. Holzman
7. Practical Quality Management in the Chemical Process Industry, Morton E. Bader
8. Quality Assurance in Research and Development, George W. Roberts
9. Computer-Aided Facilities Planning, H. Lee Hales
10. Quality Control, Reliability, and Engineering Design, Balbir S. Dhillon
11. Engineering Maintenance Management, Benjamin W. Niebel
12. Manufacturing Planning: Key to Improving Industrial Productivity, Kelvin F. Cross
13. Microcomputer-Aided Maintenance Management, Kishan Bagadia
14. Integrating Productivity and Quality Management, Johnson Aimie Edosomwan
15. Materials Handling, Robert M. Eastman
16. In-Process Quality Control for Manufacturing, William E. Barkman
17. MOST Work Measurement Systems: Second Edition, Revised and Expanded, Kjell B. Zandin
18. Engineering Maintenance Management: Second Edition, Revised and Expanded, Benjamin W. Niebel
19. Integrating Productivity and Quality Management: Second Edition, Revised and Expanded, Johnson Aimie Edosomwan

Additional Volumes in Preparation

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Integrating Productivity and Quality Management

Second Edition, Revised and Expanded

Johnson Aimie Edosomwan

Continuous Improvement Company, and
Johnson & Johnson Associates, Inc.
Fairfax, Virginia

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Library of Congress Cataloging-in-Publication Data

Edosomwan, Johnson Aimie.
Integrating productivity and quality management / Johnson Aimie
Edosomwan. 2nd ed., rev. and expanded.
p. cm. (Industrial engineering ; 19)
Includes bibliographical references and index.
ISBN 0-8247-9584-9
1. Industrial productivityManagement. 2. Quality assurance
Management. 3. Quality of productsManagement. I. Title.
II. Series: Industrial engineering ; v. 19.
HD56.E28 1995
658.5dc20 94-39919
CIP

The publisher offers discounts on this book when ordered in bulk quantities. For more information, write to Special Sales/Professional Marketing at the address below.

This book is printed on acid-free paper.

Copyright 1995 by MARCEL DEKKER, INC. All Rights Reserved.

Neither this book nor any part may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, microfilming, and recording, or by any information storage and retrieval system, without permission in writing from the publisher.

MARCEL DEKKER, INC.
270 Madison Avenue, New York, New York 10016

Current printing (last digit):
10 9 8 7 6 5 4 3 2 1

PRINTED IN THE UNITED STATES OF AMERICA

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Since the publication of the first edition of this book, a massive evolution has begun in the global marketplace. Many organizations have responded to the competitive environment of the 1980s with increased emphasis on quality and productivity improvement. Increasingly, companies, organizations and government agencies in the 1990s are facing inflation, global competition, budget cuts, and unemployment. Both profit and nonprofit organizations have a growing need to reduce expenses and generate acceptable levels of revenue in order to stay fiscally sound. In the years ahead, significantly more organizations and individuals will focus on the concepts of Total Quality Management: productivity improvement, employee empowerment, and self-directed work teams for continuous improvement.

Unfortunately, many of the books that are available today have treated productivity and quality as unrelated subjects. These books have provided methodologies and techniques for addressing productivity and quality issues as separate dimensions. Some books emphasize the quality dimension and others emphasize the productivity dimension. Productivity and quality are interrelated and connected; they are inseparable.

The primary objective of the first edition of this book was to close the gap in the treatment of productivity and quality issues. With the second edition, state-of-the-art concepts and techniques are explored as means of successfully merging quality and productivity improvement efforts. Within a validated conceptual framework, this book provides methodologies, and techniques for managing productivity and quality in companies and organizations. Detailed

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treatment of productivity and quality methodologies, principles, and techniques is provided in the discussions of the three phases of the productivity and quality management triangle (PQMT). The components of PQMT are discussed: (1) measurement, control, and evaluation; (2) planning and analysis; and (3) improvement and monitoring.

This book evolved out of research, teaching, consulting, and industrial work in productivity and quality management, and out of seminars and workshops conducted nationally and internationally. The case studies derive from real-life experiences in both service and manufacturing organizations. The book is intended to serve the practical needs of practitioners, researchers, consultants, students, productivity managers, quality improvement facilitators, and executives concerned with productivity and quality improvement. Written in a simple manner, the book can be used as both a class text and a handbook for reference when addressing productivity and quality issues in companies and organizations.

The book is organized into twelve chapters. Chapter 1 provides definitions and concepts about the importance of productivity and quality management. The productivity and quality management triangle is presented. Various popular approaches and perspectives on quality management are surveyed. The productivity and quality management hierarchy (PQMH) is also introduced. Chapter 2 presents productivity and quality management challenges, opportunities and scope. The rapidly changing technology life cycle is discussed. The components of the comprehensive productivity and quality management model (CPQMM) are presented, followed by a detailed discussion of how to implement TQM. Chapter 3 discusses the connection between productivity and quality in the modern business environment. Case studies are presented to illustrate the point that productivity and quality are interrelated. Techniques are provided for understanding the basic cost of quality and the cost of inspection per sample.