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Herman Tang - Quality Planning and Assurance: Principles, Approaches, and Methods for Product and Service Development

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Herman Tang Quality Planning and Assurance: Principles, Approaches, and Methods for Product and Service Development
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QUALITY PLANNING AND ASSURANCE

Discover the most crucial aspects of quality systems planning critical to manufacturing and service success

In Quality Planning and Assurance: Principles, Approaches, and Methods for Product and Service Development, accomplished engineer Dr. Herman Tang delivers an incisive presentation of the principles of quality systems planning.

The book begins with an introduction to the meaning of the word quality before moving on to review the principles of quality strategy and policy management. The author then offers a detailed discussion of customer needs and the corresponding quality planning tasks in design phases, as well as a treatment of the design processes necessary to ensure product or service quality.

Readers will enjoy explorations of advanced topics related to proactive approaches to quality management, like failure modes and effects analysis (FMEA). They???ll discover discussions of issues like supplier quality management and the key processes associated with quality planning and execution.

The book also includes:

  • A thorough introduction to quality planning, including definitions, discussions of quality system, and an overview of the planning process
  • A comprehensive exploration of strategic planning development, including strategic management, risk management and analysis, and pull and push strategies
  • Practical discussions of customer-centric planning, including customer-oriented design, quality function deployment, and affective engineering
  • In-depth examinations of quality assurance by design, including the design review process, design verification and validation, and concurrent engineering

Perfect for senior undergraduate and graduate students in technology and management programs, Quality Planning and Assurance will also earn a place in the libraries of managers and technical specialists in a wide range of fields, including quality management.

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Quality Planning and Assurance
Principles, Approaches, and Methods for Product and Service Development

Herman Tang

Eastern Michigan University
Michigan, US

Quality Planning and Assurance Principles Approaches and Methods for Product and Service Development - image 3

This edition first published 2022

2022 John Wiley & Sons, Inc.

All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, except as permitted by law. Advice on how to obtain permission to reuse material from this title is available at http://www.wiley.com/go/permissions.

The right of He Tang to be identified as the author of this work has been asserted in accordance with law.

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For details of our global editorial offices, customer services, and more information about Wiley products visit us at www.wiley.com.

Wiley also publishes its books in a variety of electronic formats and by print-on-demand. Some content that appears in standard print versions of this book may not be available in other formats.

Limit of Liability/Disclaimer of Warranty

The contents of this work are intended to further general scientific research, understanding, and discussion only and are not intended and should not be relied upon as recommending or promoting scientific method, diagnosis, or treatment by physicians for any particular patient. In view of ongoing research, equipment modifications, changes in governmental regulations, and the constant flow of information relating to the use of medicines, equipment, and devices, the reader is urged to review and evaluate the information provided in the package insert or instructions for each medicine, equipment, or device for, among other things, any changes in the instructions or indication of usage and for added warnings and precautions. While the publisher and authors have used their best efforts in preparing this work, they make no representations or warranties with respect to the accuracy or completeness of the contents of this work and specifically disclaim all warranties, including without limitation any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives, written sales materials or promotional statements for this work. The fact that an organization, website, or product is referred to in this work as a citation and/or potential source of further information does not mean that the publisher and authors endorse the information or services the organization, website, or product may provide or recommendations it may make. This work is sold with the understanding that the publisher is not engaged in rendering professional services. The advice and strategies contained herein may not be suitable for your situation. You should consult with a specialist where appropriate. Further, readers should be aware that websites listed in this work may have changed or disappeared between when this work was written and when it is read. Neither the publisher nor authors shall be liable for any loss of profit or any other commercial damages, including but not limited to special, incidental, consequential, or other damages.

Library of Congress Cataloging-in-Publication Data

Names: Tang, He (Herman), author. Title: Quality planning and assurance : principles, approaches, and methods for product and service development / Herman Tang. Description: Hoboken, NJ : John Wiley & Sons, 2022. | Includes bibliographical references and index. Identifiers: LCCN 2021024445 (print) | LCCN 2021024446 (ebook) | ISBN 9781119819271 (hardback) | ISBN 9781119819288 (pdf) | ISBN 9781119819295 (epub) | ISBN 9781119819301 (ebook) Subjects: LCSH: Quality control. Classification: LCC TS156 .T355 2022 (print) | LCC TS156 (ebook) | DDC 658.5/62--dc23 LC record available at https://lccn.loc.gov/2021024445LC ebook record available at https://lccn.loc.gov/2021024446

Cover image: nadla/Getty

Cover design by Wiley

Set in 9.5/12.5 pt and STIXTwoText by Integra Software Services, Pondicherry, India

Contents
List of Illustrations
  1. Chapter 1
  2. Chapter 2
  3. Chapter 3
  4. Chapter 4
  5. Chapter 5
  6. Chapter 6
  7. Chapter 7
  8. Chapter 8
List of Tables
  1. Chapter 1
  2. Chapter 2
  3. Chapter 3
  4. Chapter 4
  5. Chapter 5
  6. Chapter 6
  7. Chapter 7
  8. Chapter 8
Guide
Pages
Foreword

After graduating from the University of California, Santa Barbara, and the University of Michigan, I served as a faculty member and taught quality-related courses for over 40 years. I have consulted for Fortune 500 and smaller companies, the US State Department, and the US Army. Author of over 50 published papers and book chapters, I also directed more than 100 student graduate theses with nearly all research done in industry on quality-related problems.

For the retail consumer or casual observer, quality planning might seem a highly technical and completely boring topic with little relevance to the hyperspeed changes in the global pandemic-driven economy of 2021. However, in the view of this author, the on-demand and customer-centric economy and our expectations of online shopping and immediate delivery fueled by highly effective global supply chains has its antecedents going back at least to the groundbreaking published work on quality planning by Joseph Juran in the 1960s.

With little competition in the post-WWII boom, US monopolies and oligopolies pushed what they had the expertise to produce onto customers who had little choice in the marketplace. In the 1950s, the vacuum cleaner was a Hoover, a refrigerator was a Frigidaire, there were three television networks, the Big Three auto manufacturers in Detroit, and one telephone company. The recession of the 1970s triggered by OPECs monopoly breaking fuel crisis ended the post-war boom and drove a change, at least in the US, to a highly competitive globally integrated and consumer-focused economy. Consumer spending in the US now constitutes more than 70% of the economy and nearly half the value of imports. Far-flung supply chains and intense competition require quality systems that result in few defects, poor product designs, or incorrect specifications all this at breakneck speed!

With limited competition, automotive manufacturers and other monopoly/oligopoly goods producers could employ in-line attribute gauges that (mostly) sorted good from bad parts. However, the old make and check systems acceptable through WWII no longer suit. Taking quality upstream via quality planning has become the norm. Zero defects and Six Sigma goals replaced acceptable levels of defects enshrined in Mil Spec and other dated quality standards. The move to online shopping will further expand consumer choice, and diversify suppliers and online clearing houses more choice, more consumers, and more producers in more locations mean greater need for fast and effective quality planning enabling rapidly changing products and services may be pulled. Consumer-to-manufacturer (C2M) is only another iteration in the global economys evolution requiring effective quality planning. Further, in a litigious society such as the US, product liability and other legal issues force producers to create and maintain a paper trail of planning documents. International, regional, and national quality systems compliance usually mandate specific procedures of quality planning.

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