Ian D. Wedgwood Ph.D. - Lean Sigma--Rebuilding Capability in Healthcare

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REBUILDING CAPABILITY IN HEALTHCARE

Ian Wedgwood, Ph.D.

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Library of Congress Cataloging-in-Publication Data
Wedgwood, Ian, author.
[Lean sigma (2015)]
Lean sigma : rebuilding capability in healthcare / Ian Wedgwood.
p. ; cm.
Includes bibliographical references and index.
ISBN 978-0-13-399200-7 (pbk. : alk. paper)ISBN 0-13-399200-4 (pbk. : alk.
paper)
I. Title
[DNLM: 1. Quality of Health Careorganization & administration.
2. Efficiency, Organizational. 3. Organizational Case Studies. 4. Organizational
Innovation. 5. Quality Assurance, Health Caremethods. W. 84.41]
R728
362.1068dc23
2014049451

Copyright 2015 Pearson Education, Inc.

All rights reserved. Printed in the United States of America. This publication is protected by copyright, and permission must be obtained from the publisher prior to any prohibited reproduction, storage in a retrieval system, or transmission in any form or by any means, electronic, mechanical, photocopying, recording, or likewise. To obtain permission to use material from this work, please submit a written request to Pearson Education, Inc., Permissions Department, One Lake Street, Upper Saddle River, New Jersey 07458, or you may fax your request to (201) 236-3290.

AIDET is a registered trademark of The Studer Group, LLC.

are used with permission from Columbus Regional Health.

ISBN-13: 978-0-13-399200-7
ISBN-10: 0-13-399200-4
Text printed in the United States on recycled paper at Courier in Westford, Massachusetts.
First printing, March 2015

Executive Editor
Bernard Goodwin

Editor
Chris Guzikowski

Managing Editor
John Fuller

Senior Production Editor
Mary Kesel Wilson

Copy Editor
Barbara Wood

Indexer
Jack Lewis

Proofreader
Linda Begley

Editorial Assistant
Michelle Housley

Cover Designer
Alan Clements

Compositor
Shepherd, Inc.

Ian has been a valued business partner for many years. His most recent focus in our strategic planning process has been extremely helpful to us as we develop our vision, plan, and deployment map for the next several years. His expertise, discipline, and approaches are excellent.

Jim Bickel, President and CEO at Columbus Regional Hospital

The Affordable Care Act (ACA) looks like it is around to stay. It will require hospitals and other healthcare organizations to become ruthlessly efficient to survive reimbursement rate reductions. Even if ACA fell, managed care organizations have caught on. They will leverage patient volume to drive reimbursement rates steadily down. Medicare and Medicaid will follow. Lean Sigma may not be the only way healthcare organizations will survive, but its a proven solution. In Lean SigmaRebuilding Capability in Healthcare, Dr. Wedgwood has presented a roadmap to successful implementation of Lean Sigma.

Richard H. Allen, Dr.P.H., Allen & Allen Consulting, LLC

This book is dedicated to my son Sean, who inspires me daily to work
to make healthcare better and safer for those we hold dearest.