John Morgan - Lean Six Sigma For Dummies

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Lean Six Sigma For Dummies, 2nd Edition

by John Morgan and Martin Brenig-Jones

Lean Six Sigma For Dummies, 2nd Edition

Published by
John Wiley & Sons, Ltd
The Atrium
Southern Gate
Chichester
West Sussex
PO19 8SQ
England
www.wiley.com

Copyright 2012 John Wiley & Sons, Ltd, Chichester, West Sussex, England

Published by John Wiley & Sons, Ltd, Chichester, West Sussex

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British Library Cataloguing in Publication Data: A catalogue record for this book is available from the British Library

ISBN 978-1-119-95370-8 (pbk); ISBN 978-1-119-96646-3 (ebk); ISBN 978-1-119-96648-7 (ebk); ISBN 978-1-119-96647-0 (ebk)

Printed and bound in Great Britain by TJ International, Padstow, Cornwall

10 9 8 7 6 5 4 3 2 1

About the Authors

John Morgan is the author of several books, including The Lean Six Sigma Improvement Journey and Go Lean, and is co-author of SPC in the Office. His experience has led to him being interviewed on BBC Radio 4 about the potential of Lean Six Sigma in the UK, especially in the public sector and National Health Service.

John has been a Director of the Lean Six Sigma specialists Catalyst Consulting for over 15 years, and much of their highly acclaimed material has been created by him, including tailored work for companies such as General Electric, BAA, Saint-Gobain Glass, and British Telecom. In addition to training delivery and coaching, Johns primary responsibilities are in the areas of product design and development. John also jointly heads the British Quality Foundations Lean Six Sigma Academy.

A Chartered Insurer and Fellow of the Chartered Insurance Institute, Johns early career background was in Aviation Insurance and Reinsurance. He first started to apply Lean Six Sigma techniques in his role of Customer Service Director for a North American financial services company before joining Catalyst.

A keen song writer, he is working on his first novel, Black Widow Blues, which he plans to publish in early 2013.

Martin Brenig-Jones is a Director at Catalyst and has trained and coached over 1,000 people in Lean Six Sigma and business improvement techniques working mainly across Europe and occasionally in the US and Asia. He has worked with organisations in a diverse range of sectors including IT, transport, computer manufacturing, local government, police, health, aerospace, rail, telecoms and financial services.

Prior to joining Catalyst in 2000, Martin was Head of Quality at BT with responsibility for Quality and Business Excellence across the group. Martin is a member of the General Committee of Lloyds Register.

Martin studied Electronic Engineering at the University of Liverpool and has a Postgraduate Diploma in Management. He is a member of the Institute of Engineering and Technology, and in his earlier career he worked in telecommunications, software, and systems development.

Martin was born and brought up in Wales before heading east to London and then Suffolk. He is also a lifelong Pink Floyd fan.

Authors Acknowledgements

Writing a book, even a second edition, tends to take a fair bit of concentration, time and effort, so theres a general thank you to my wife Margaret, family, and friends for putting up with that.

In particular though, Id like to thank my long-time friend and colleague, Jo Ballard, for once again helping with typing, support and input to the book, both in keeping me on track, and in helping me get the grammar or the scanning of the words in a sentence right.

In putting this second edition together, it was also a question of trying to get the balance right in terms of how much additional material to incorporate, so there is a general thank you to everyone at Catalyst who has helped in some way.

The team at Wiley have provided great support, too, especially Jo Jones, Erica Peters and Claire Ruston, and theres been helpful technical input from Jim Alloway.

JM

Id particularly like to thank my best friend and wife, Di, who is the greatest wife, friend, mother, and teacher in the world. She lives with someone who spends far too much time doing this work stuff and who ought to keep his office at home a lot tidier by actually practicing 5S. Id also like to thank my four children, Jo, Laurence, Alex, and Oliver for being so patient with the bod who is always seeing process improvement opportunities particularly annoying when on holiday. Finally I must thank everyone at Catalyst and my clients who have given me the experience that I have tried to distil into this book.