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Ned F. Kock - Process Improvement and Organizational Learning: The Role of Collaboration Technologies

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Process improvement, a key element of the most influential management movements in the 1980s and 1990s, can itself be considerably improved by the use of information technology. Distributed and asynchronous group support systems, such as e-mail, computer conferencing and the World Wide Web are like to play a major role in this improvement. In addition, process improvement affects organizational learning, and the use of information technology can boost this influence by increasing the breadth and speed of knowledge dissemination in organizations. This book analyzes the relationship between collaborative technologies, process improvement and organizational learning. It is based on the authors experiences in numerous process-focused organizational development projects and a three-year project where over 38 process improvement groups were aided by the support of collaborative technologies. This book will help managers prepare their organizations to survive and thrive in the information era. Only the fittest organizations will master the art of efficient and effective acquisition and the use of data, information and knowledge.

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Ned F. Kock
Process Improvement and Organizational Learning: The Role of Collaboration Technologies

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title Process Improvement and Organizational Learning The Role of - photo 1
title:Process Improvement and Organizational Learning : The Role of Collaboration Technologies
author:Kock, Ned F.
publisher:IGI Publishing
isbn10 | asin:1878289586
print isbn13:9781878289582
ebook isbn13:9780585319049
language:English
subjectOrganizational learning, Reengineering (Management)
publication date:1999
lcc:HD58.82.K63 1999eb
ddc:658.4/063
subject:Organizational learning, Reengineering (Management)
Page i
Process Improvement and Organizational Learning:
The Role of Collaboration Technologies
Ned Kock
Temple University
Page ii Senior Editor Managing Editor Copy Editor Typesetter - photo 2
Page ii
Senior Editor:
Managing Editor:
Copy Editor:
Typesetter:
Cover Design:
Printed at:
Mehdi Khosrowpour
Jan Travers
John Syphrit
Tamara Gillis
Marjaneh Talebi
BookCrafters

Published in the United States of America by
Idea Group Publishing
1331 E. Chocolate Avenue
Hershey PA 17033-1117
Tel: 717-533-8845
Fax: 717-533-8661
E-mail: jtravers@idea-group.com
Website: http://www.idea-group.com
and in the United Kingdom by
Idea Group Publishing
3 Henrietta Street
Covent Garden
London WC2E 8LU
Tel: 171-240 0856
Fax: 171-379 0609
Website: http://www.eurospan.co.uk
Copyright 1999 by Idea Group Publishing. All rights reserved. No part of this book may be reproduced in any form or by any means, electronic or mechanical, including photocopying, without written permission from the publisher.
Library of Congress Cataloging-in-Publication Data
Kock, Ned, 1964
Process improvement and organizational learning: the role of collaboration
technologies/Ned Kock.
p. cm.
Includes bibliographical references and index.
ISBN 1-878289-58-6 (pbk.)
1. Organizational learning. 2. Reengineering (Management)
I. Title.
HD58.82.K63 1999
658.4'063dc21 98-51559
CIP
British Cataloguing in Publication Data
A Cataloguing in Publication record for this book is available from the British Library.
Page iv
TABLE OF CONTENTS
Part I: Process Improvement and Organizational Learning
1
Chapter 1: Introduction
3
Picture 3
A Historic View of Organizational Development
3
Picture 4
The Industrial Era
4
Picture 5
The Post-War Era
5
Picture 6
Contemporary Trends
7
Picture 7
A Historic View of Collaborative Computing
9
Picture 8
The Mainframe Era
10
Picture 9
The Establishment of Computer Networks
10
Picture 10
The Expansion of Local Area Networks
11
Picture 11
The Internet Era
13
Picture 12
Summary and Concluding Remarks
14
Chapter 2: What is a Process?
17
Picture 13
The Pervasiveness of Process Improvement
17
Picture 14
Total Quality Management
17
Picture 15
Business Process Reengineering
18
Picture 16
Organizational Learning
19
Picture 17
What is a Process? Different Views
19
Picture 18
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