Praise for the Process Improvement Handbook:
I believe that this is a book that will end up with many yellow highlights in almost every chapter. You are wise to buy this book; youll be even wiser if you apply its contents to the way your organization functions.
H. James Harrington, Ph.D., prolific author of over 35 Process Improvement books,
CEO Harrington Institute
Tristan Boutros and Tim Purdie have delivered a true gift to all business process management professionals, and to the business community as a whole. Comprehensive in scope, deliberate in focus, deep in expert knowledge, and highly practical in its wisdom, The Process Improvement Handbook enables the reader to put it all together and take a more integrative approach to improving business performance. With so much already written on the topic of process improvement, the authors tackle the challenge of differentiation head on by defining a compelling business case for this workidentifying critical links to other enterprise management disciplines and defining key contributions to organizational agility and value innovation. If real knowledge is less a matter of knowing everything and more about knowing where to find everything, then this book is an indispensable resource for everyone seeking answers to performance challenges.
Joseph A. Braidish,
Director of Consulting and Training,
Rummler-Brache Group
Boutros and Purdie present a framework that is invaluable for any organization looking to improve its processes (and what organization isnt looking to do that). Concise, clear, and credible, this handbook is full of ideas and approaches that will benefit anyone working with Process Improvement.
Mike Jacka, author of Business Process Mapping:
Improving Customer Satisfaction, Second Edition
Finally, we have book that takes Process Improvement from theory to templates. There are a lot of books that poke at pieces of Process Improvement structure, but this book finally takes us across the entire spectrum. It is invaluable in two ways: it is a valuable resource for identifying and understanding the role and impact of a process within an organization, and it is a valuable ongoing reference. I strongly recommend it to anyone who is searching for process improvement opportunities, no matter if a novice or advanced practitioner.
Gerhard Plenert, author of Strategic Continuous Process Improvement
The Process Improvement Handbook is an indispensable resource for achieving meaningful Process Improvement; business managers will have the power to help their organizations stay competitive and responsive to customers, as well as nimble and resilient. Readers will be miles ahead from where they would be if they tried to navigate the world of process management on their own.
Ken Carraher,
CEO of iGrafx
This approach works! This book builds on proven Process Improvement techniques refined over the past 30 years, but makes the case for a new standardized approach to BPI for organizations. It makes this case because it expertly weaves todays technology and capabilities, with the proven quality and process approaches of the past. This is a great book for those that want to lead or enact serious positive and sustainable change for their organization. The practical approach and templates included are invaluable and will enable a fast start!
Mike Morris,
Worldwide Sales Leader,
IBM Smarter Process
The promise of enterprise software is to increase the effectiveness and competitiveness of organizations. And at the heart of that promise is process automation. Tim and Tristan have captured the fundamentals of Process Improvement in their new book.
Mark J. Barrenechea,
President and Chief Executive Officer OpenText Corporation
Often organizations approach business performance improvement with individual methodologies such as Six Sigma. While this approach can be effective, many organizations are faced with challenges that require a multifaceted approach to consistently deliver value to their customers. The Process Improvement Handbook is a valuable resource for all leaders looking to effectively and efficiently execute within their organizations.
Brent Drever,
Chief Executive Officer, Acuity Institute
A must read for any leader looking to impact bottom line growth and set the stage for operational excellence.
Dayan M. Douse, Ph.D., best selling coauthor of the book Nothing But Net
Enterprise level process improvement is often misunderstood and improperly executed by organizations. Finally, there is a book that shows you how to execute on continuous Process Improvement at all levels of your organization.
Dave McCrory,
author of the book Advanced Server Virtualization:
VMware and Microsoft Platforms in the Virtual Data Center
A unique and practical approach, in great detail, that gives organizations the tools and knowledge to take action quickly and successfully.
Theo Mandel, Ph.D.,
author of The Elements of User Interface Design
The challenge for all business leaders today is how to evolve business operations, organization structures and processes to survive in todays hyper-competitive world. The Process Improvement Handbook is the perfect companion for anyone responsible for implementing and managing processes for the Composable Enterprise.
Jonathan Murray,
EVP & CTO at Warner Music Group
The Process Improvement Handbook is an outstanding reference for anyone striving to build process excellence. Whether you are an experienced practitioner or a beginner just starting out, youll find something worthy that you can learn and apply right away.
Bernie Cardella,
SVP Supply Chain & Procurement at Arclin
This is the go-to book for practical understanding about how to build effective processes that focus on the human side of performance design.
Lori Palmer,
Head of Organizational Effectiveness at Zurich Insurance
This book has provided a service to all of us. The authors deliver tremendous value and I was blown away by the results the framework delivered!
Christopher J Barry,
President and General Manager,
The Leukemia and Lymphoma Society of Canada
A powerful and comprehensive book that systematically breaks Process Improvement down and is easy to understand and apply. Senior executives to individual contributors using this book will produce valuable improvements in their organizations.
Mike Inman,
Partner at TableForce, former Head of Procurement for MGM Resorts International and IAC/InterActiveCorp
The Process Improvement Handbook has become a must read for all of our consultants. The techniques learned from this book have benefited not only our company, but our clients as well.
William T. Sanders,
Founder and Managing Director, Summus Group
The Process Improvement Handbook is the modern standard for Process Improvement. Not only will you learn the art of process improvement, it will fundamentally change the way you approach your daily work and make you more successful. This book is one that you keep within arms reach at your desk as it is filled with wisdom and helpful guidance you can use every day.
Malti Raisinghani,
SVP Product Management & Operations at Warner Music Group
This is the Process Improvement book weve all been waiting forthe book that effectively combines Enterprise Architecture and disciplined Process Improvement. Not only does this book help us make sense of Process Improvement in this current world of iterative and incremental improvement, but its an all-around good read!
