Water Environment Federation - Improving Utilities with Systems Thinking: People, Process, and Technology

Zdenko Vitasovic, Gustaf Olsson, Pernille Ingildsen, & Scott Haskins

2022

Copyright 2022 by the Water Environment Federation and the International Water Association Publishing. All Rights Reserved. Permission to copy must be obtained from WEF and IWAP.

Water Environment Research, WEF, and WEFTEC are registered trademarks of the Water Environment Federation.

ISBN 978-1-57278-429-1 WEF

ISBN 9781789063134 IWAP

IMPORTANT NOTICE

The material presented in this publication has been prepared in accordance with generally recognized engineering principles and practices and is for general information only. This information should not be used without first securing competent advice from an industry professional with respect to its suitability for any general or specific application.

No reference made in this publication to any specific method, product, process, or service constitutes or implies an endorsement, recommendation, or warranty thereof by WEF or IWA.

WEF and IWA make no representation or warranty of any kind, whether expressed or implied, concerning the accuracy, product, or process discussed in this publication and assumes no liability.

Anyone using this information assumes all liability arising from such use, including but not limited to infringement of any patent or patents.

WEF and IWA work hard to ensure that the information in this publication is accurate and complete. However, it is possible that the information may change after publication, and/or that errors or omissions may occur. We welcome your suggestions on how to improve this publication and correct errors. WEF and IWA disclaim all liability for, damages of any kind arising out of use, reference to, or reliance on information included in this publication to the full extent provided by state and Federal law.

About WEF

The Water Environment Federation (WEF) is a not-for-profit technical and educational organization of 30,000 individual members and 75 affiliated Member Associations representing water quality professionals around the world. Since 1928, WEF and its members have protected public health and the environment. As a global water sector leader, our mission is to connect water professionals; enrich the expertise of water professionals; increase the awareness of the impact and value of water; and provide a platform for water sector innovation. To learn more, visit www.wef.org .

About IWAP

The International Water Association (IWA) is a network and an international global knowledge hub open to all water professionals and anyone committed to the future of water. With its legacy of over seventy years, it connects water professionals around the world to find solutions to global water challenges as part of a broader sustainability agenda.

As a non-profit organization with members in more than 130 countries, IWA connects scientists with professionals and communities so that pioneering research offers sustainable solutions. In addition, the association promotes and supports technological innovation and best practices through international frameworks and standards. Each year, IWA organizes and sponsors over 40 specialised conferences and seminars on a wide variety of water and sanitation topics worldwide. Further, IWA publishes 14 scientific journals and 30+ books per year by IWA Publishing. Meet us at the IWA World Water Congress & Exhibition, the IWA Water and Development Congress & Exhibition, and our Specialist Groups Conferences worldwide. For more information, please visit www.iwa-network.org .