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Michael E Milakovich - Digital Governance: Applying Advanced Technologies to Improve Public Service

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Book:
Digital Governance: Applying Advanced Technologies to Improve Public Service
Author:
Michael E Milakovich
Publisher:
Routledge
Genre:
Books / Politics
Year:
2021
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Digital Governance

The application of digital information and communication technologies (ICTs) to reform governmental structures and public services is widely and perhaps naively viewed as the 21st century savior, the enlightened way to reinvigorate democracy, reduce costs, and improve the quality of public services.

This book examines the transition from e-government to digital governance in light of the financial exigencies and political controversies facing many governments. The chapters concentrate on strategies for public sector organizational transformation and policies for improved and measurable government performance in the current contentious political environment. This fully updated second edition of Digital Governance provides strategies for public officials to apply advanced technologies, manage remote workforces, measure performance, and improve service delivery in current crisis-driven administrative and political environments. The full implementation of advanced digital governance requires fundamental changes in the relationship between citizens and their governments, using ICTs as catalysts for political as well as administrative communication. This entails attitudinal and behavioral changes, secure networks, and less dependence on formal bureaucratic structures (covered in ). Author Michael E. Milakovich offers recommendations for further improvement and civic actions to stimulate important instruments of governance and public administration.

This book is required reading for political science, public administration, and public policy courses, as well as federal, state, and local government officials.

Michael E. Milakovich is Professor Emeritus of Political Science at the University of Miami, Coral Gables, Florida.

Every aspect of government is rapidly evolving in a digital direction. Myriad opportunities for improved performance are extensive, but at the same time often overwhelming to those who lead and manage often antiquated service systems to the new standards of digital technology that citizens have come to expect. The second edition of Michael Milakovichs Digital Governance is very welcome as a necessary guide to the Information Communications Technologies (ICTs) applications that are empowering governments to fulfill their promises. Equally important, Milakovich offers powerful insights on avoiding the long-term negative effects that can accompany poor ICT implementation, resulting in declines in public trust. This volume is a necessary resourceindeed a best investmentnot only for CIOs, but for all levels of public management from chief executives to line managers.

Marc Holzer, Suffolk University-Boston, USA

With great clarity and convincing evidence, Milakovich portrays the central dilemmas of governance in the digital age: more citizen-centric, transparent, and participatory, and yet more vulnerable for security, misinformation, and inequality. His treatment of globalization as a crucial aspect of our networked world is a unique strength of this book, which is certain to provoke important debates about the transformation of governance.

Karen Mossberger, Arizona State University, USA

Second edition published 2022

by Routledge

605 Third Avenue, New York, NY 10158

and by Routledge

2 Park Square, Milton Park, Abingdon, Oxon, OX14 4RN

Routledge is an imprint of the Taylor & Francis Group, an informa business

2022 Taylor & Francis

The right of Michael E. Milakovich to be identified as author of this work has been asserted by him in accordance with sections 77 and 78 of the Copyright, Designs and Patents Act 1988.

All rights reserved. No part of this book may be reprinted or reproduced or utilised in any form or by any electronic, mechanical, or other means, now known or hereafter invented, including photocopying and recording, or in any information storage or retrieval system, without permission in writing from the publishers.

Trademark notice: Product or corporate names may be trademarks or registered trademarks, and are used only for identification and explanation without intent to infringe.

First edition published by Routledge 2011

Library of Congress Cataloging-in-Publication Data

Names: Milakovich, Michael E., author.

Title: Digital governance: applying advanced technologies to improve public service / Michael E. Milakovich.

Description: Second edition. | New York, NY : Routledge, [2022] | First edition published by Routledge 2011 Title page verso. | Includes bibliographical references and index.

Identifiers: LCCN 2021017260 (print) | LCCN 2021017261 (ebook) | ISBN 9781032105574 (hardback) | ISBN 9781032104911 (paperback) | ISBN 9781003215875 (ebook)

Subjects: LCSH: Internet in public administration. | Electronic government information. | Public administrationTechnological innovations. | Political participationTechnological innovations. | Public administrationCitizen participation.

Classification: LCC JF1525.A8 M56 2022 (print) | LCC JF1525.A8 (ebook) | DDC 352.3/802854678dc23

LC record available at https://lccn.loc.gov/2021017260

LC ebook record available at https://lccn.loc.gov/2021017261

ISBN: 978-1-032-10557-4 (hbk)

ISBN: 978-1-032-10491-1 (pbk)

ISBN: 978-1-003-21587-5 (ebk)

DOI: 10.4324/9781003215875

Typeset in Sabon

by KnowledgeWorks Global Ltd.

AS ALWAYS, TO CINDY, NICOLE, AND TIFFANY FOR THEIR LOVING SUPPORT.

Contents

Synopsis
PART I
Introduction and Overview: From Formal Bureaucracy to Digital Democracy
From Centralized Government to Decentralized Results-Driven Smart Governance
- Global Competition for Technological Dominance
- Modernizing or Politicizing Government?
- The Impact of Social Media on American Politics and Public Administration
- From Industrial to Information Age
- About the Book
- Key Terms
- Notes
The Transition From Electronic Government to Smart Digital Governance
- E-Government and Citizen Participation
- E-Government Applications and Concepts
- Frameworks for Advanced Digital Governance
- Knowledge Management and Digital Governance
- The Costs, Benefits, and Risks of Digital Governance
- Key Terms
- Notes
PART II
Politics and Administration: Using Technology to Sustain Democracy and Improve Bureaucracy
From Representative to Digital Democracy: Using the Internet to Increase or Deter Citizen Participation
- Democracy, Pluralism, and Elitism
- The Internet and Political Participation
- Using the Internet to Increase Political Participation
- Online Participation and Political Organization
- Elections 2016, 2018, and 2020
- Protecting Democracy: Digital Threats to American Elections
- Future Challenges
- Key Terms
- Notes
Citizen-Centric Remote Online Digital Governance
- Total Quality Management and Customer Relationship Management (CRM)
- Customer Relationship Management and Digital Governance
- Citizen Relationship Management (CzRM) and Digital Governance
- Current Situation: How CzRM Is Used to Implement Smart Digital Governance
- Implications for Citizens and Citizenship
- Responding to Citizens Online
- Key Terms
- Notes
Cybersecurity, Privacy, and Protecting Public Records
- Towards Ethical and Sustainable Data Analysis
- From Traditional Security to Cybersecurity
- Protecting Government Records and Securing Personal Information in the Big Data Era

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