Florence M. Stone - The high-value manager: developing the core competencies your organization demands

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title	:	The High-value Manager : Developing the Core Competencies Your Organization Demands
author	:	Stone, Florence M.; Sachs, Randi Toler.
publisher	:	AMACOM Books
isbn10 | asin	:	0814402984
print isbn13	:	9780814402986
ebook isbn13	:	9780585040837
language	:	English
subject	Executive ability, Total quality management.
publication date	:	1995
lcc	:	HD38.2.S765 1995eb
ddc	:	658.4/092
subject	:	Executive ability, Total quality management.

The High-Value Manager Developing The Core Competencies Your Organization Demands Florence M. Stone & Randi T. Sachs New York Atlanta Boston Chicago Kansas City San Francisco Washington, D.C. Brussels Mexico City Tokyo Toronto

This book is available at a special discount when ordered in bulk quantities. For information, contact Special Sales Department, AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019. This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional person should be sought. Library of Congress Cataloging-in-Publication Data Stone, Florence M. The high-value manager: developing the core competencies your organization demands J Florence M. Stone and Randi T. Sachs. p. cm. Includes index. ISBN 0-8144-0298-4 1. Executive ability. 2. Total quality management. I. Sachs, Randi Toler. II. Title. HD38.2.S765 1995 658.4'092dc2095-37972 CIP 1995 AMACOM, a division of American Management Association, New York. All rights reserved. Printed in the United States of America. This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019. Printing number 10 9 8 7 6

Page iii CONTENTS Introduction 1 Section I: Succeeding in Today's Leaner Organizations 5 1 Are You a High-Value Manager? A Self-Inventory Test 7 2 How Do You Rate? 23 Section II: Strategic Leadership 35 3 From Managing to Empowering 37 4 Providing a Learning Environment 50 5 Making the Corporate Vision and Values a Reality 60 6 Staying Current and Flexible 68 Section III: A Commitment to Continuous Improvement 79 7 Practicing Preventive Management 81 8 Focus on Customer Service and Quality Improvement 93 9 Managing the White Spaces 103 Section IV: Teams and Team Management 113 10 Team Facilitation 115 11 Conflicts Within and Outside the Team 128 12 How to Coach/How to Counsel in Team Settings 142 13 How to Get What Your Team Needs 153 14 Maintaining Team Momentum as You Reach Your Goal 163

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