Ken Matejka - Why this horse wont drink: how to win--and keep--employee commitment

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title	:	Why This Horse Won't Drink : How to Win--and Keep--employee Commitment
author	:	Matejka, Ken.
publisher	:	AMACOM Books
isbn10 | asin	:	0814450059
print isbn13	:	9780814450055
ebook isbn13	:	9780585026848
language	:	English
subject	Employee motivation--United States, Incentives in industry--United States, Personnel management--United States.
publication date	:	1991
lcc	:	HF5549.5.M63M368 1991eb
ddc	:	658.3/14
subject	:	Employee motivation--United States, Incentives in industry--United States, Personnel management--United States.

Page iii Why This Horse Won't Drink How to Winand KeepEmployee Commitment A man may well bring a horse to the water, But he cannot make him drinke without he will. JOHN HEYWOOD Proverbes Ken Matejka American Management Association

Page iv This book is available at a special discount when ordered in bulk quantities. For information, contact Special Sales Department, AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019. This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional person should be sought. Library of Congress Cataloging-in-Publication Data Matejka, Ken. Why this horse won't drink: how to winand keepemployee commitment / Ken Matejka. p. cm. Includes bibliographical references and index. ISBN 0-8144-5005-9 (hardcover) 1. Employee motivationUnited States. 2. Incentives in industry United States. 3. Personnel managementUnited States. I. Title. HF5549.5.M63M3681990 658.3'14dc2090-53215 CIP 1991 AMACOM, a division of American Management Association, New York. All rights reserved. Printed in the United States of America. This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019. Printing number 20 19 18 17 16 15 14

Page v This book is dedicated to all the managers, students, and colleagues with whom I have had the pleasure of working over the years. Thanks for what you have learned and taught!

Page vii Chapter 12 Managing Difficult Employees 141 Chapter 13 Leading and Managing Difficult Groups 155 Part Four Managing Commitment to Get Results 167 Chapter 14 The Magic of Ownership 171 Chapter 15 Committed Connectedness 182 Chapter 16 Blood, Sweat, and Cheers 190 Epilogue: Meanwhile, Back at the Ranch 195 Permissions Acknowledgments 197 Index 199

Page ix Acknowledgments There are many people I would like to thank for the successful completion of this book. First, many thanks to Sally and Anastasia for their patience, understanding, helpful suggestions, and indulgence when I needed to disappear onto the porch with my word processor to write down my thoughts. They never once complained. To Dick Dunsing, who has written in tandem with me so often that it is hard to tell whose ideas are whose. Thanks for the help, encouragement, and permission to use some of our thoughts. To Neil Ashworth, Diane Dodd-McCue, Jay Liebowitz, Kurt Rethwisch, and John South, my other close colleagues and the coauthors of the articles quoted in this book. Thanks for your cooperation, ideas, and permission to use some of our material.

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