Tom W. Goad - The first-time trainer: a step-by-step quick guide for managers, supervisors, and new training professionals

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title	:	The First-time Trainer : A Step-by-step Quick Guide for Managers, Supervisors, and New Training Professionals
author	:	Goad, Tom W.
publisher	:	AMACOM Books
isbn10 | asin	:	0814479421
print isbn13	:	9780814479421
ebook isbn13	:	9780585099194
language	:	English
subject	Employees--Training of, Training.
publication date	:	1997
lcc	:	HF5549.5.T7G535 1997eb
ddc	:	658.3/124
subject	:	Employees--Training of, Training.

Page i The First-Time Trainer A Step-by-Step Quick Guide for Managers, Supervisors, and New Training Professionals Tom W. Goad AMACOM American Management Association New York Atlanta Boston Chicago Kansas City San Francisco Washington, D.C. Brussels Mexico City Tokyo Toronto

Page ii This book is available at a special discount when ordered in bulk quantities. For information, contact Special Sales Department, AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019. This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional person should be sought. Library of Congress Cataloging-in-Publication Data Goad, Tom W. The first-time trainer : a step-by-step quick guide for managers, supervisors, and new training professionals / Tom W. Goad. p. cm. Includes bibliographical references and index. ISBN 0-8144-7942-1 (pbk.) 1. EmployeesTraining of. I. Title. HF5549.5.T7G535 1997 658.3'124dc2197-3890 CIP 1997 Tom W. Goad. All rights reserved. Printed in the United States of America. This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019. Printing number 10 9 8 7 6 5 4 3 2

Page iii Table of Contents List of Exhibits v A Word for the First-Time Trainer vii Introduction 1 The Purpose of This Book 1 About Training 2 Step One Facilitate Learning 5 Filling the Gap 5 Step One Summary 7 Skills Trainers Need 8 The Impact of Diversity 8 Continuous Learning 9 Newly Emerging Skills 9 The Eight Steps 13 Using the Eight Steps for Various Situations 16 Step Two Focus on Performance 19 Step Two Summary 20

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