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Mary J. Cronin - The Internet strategy handbook: lessons from the new frontier of business

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It takes more than a Web site to make the leap from connectivity to competitive advantage on the Internet. This book is written for managers facing the challenge of devising an Internet strategy that will bring their companies recognition and competitive advantage - by the Internet pioneers in the companies that have been there, including: Thomas Anderson of Millipore on marketing products worldwide on the Internet; Russ Jones of Digital Equipment Corporation on establishing a new business based entirely on Internet-related products and services; Gregory P. Gerdy of Dow Jones on publishing on the Internet; John Scooter Morris of Genentech on using the inter Internet research and development tool; Steve L. Swenson of Lockheed martin on leveraging the Internet to manage information from both inside and outside the company; and more! The book also presents cost-benefit analyses and discusses critical issues such as staff training and secure commercial transactions.Using insights from false starts as well as successes - and including an indispensable Internet strategy audit that you can use right now to assess your companys current position and then formulate an Internet strategy for the future - The Internet Strategy Handbook provides an insiders view of what it takes to maximize the extraordinary power of the Internet for competitive advantage. If you are a manager evaluating the potential of the Internet for the first time, an executive seeking to gain more value from existing Internet connections, a consultant, an entrepreneur, or an Internet business user, you will refer to The Internet Strategy Handbook again and again. Its mix of strategic thinking, implementation advice, and model corporate applications will remain relevant long after the current Internet technical guides have become obsolete.

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title The Internet Strategy Handbook Lessons From the New Frontier of - photo 1

title:The Internet Strategy Handbook : Lessons From the New Frontier of Business
author:Cronin, Mary J.
publisher:Harvard Business School Press
isbn10 | asin:087584720X
print isbn13:9780875847207
ebook isbn13:9780585227375
language:English
subjectBusiness enterprises--Computer networks, Business--Computer network resources, Business information services, Internet.
publication date:1996
lcc:HD30.37.I57 1996eb
ddc:025.06/658
subject:Business enterprises--Computer networks, Business--Computer network resources, Business information services, Internet.
Page iii
The Internet Strategy Handbook
Lessons from the New Frontier of Business
Edited by Mary J. Cronin
Harvard Business School Press
Boston, Massachusetts
Page iv
(Generic cover used)
Copyright 1996 by the President and Fellows of Harvard College
All rights reserved
Printed in the United States of America
00 99 98 97 5 4 3
Library of Congress Cataloging-in-Publication Data
The Internet strategy handbook : lessons from the new
frontier of business / edited by Mary J. Cronin.
p. cm.
Includes index.
ISBN 0-87584-631-9(hc)
ISBN 0-87584-720-X(pb)
1. Business enterprises-- Computer network.
2. Business--Computer network resources. 3. Business
information services. 4. Internet (Computer network)
I. Cronin, Mary J.
HD30.335.I57 1995
025.06'658--dc20 95-19698
CIP
The paper used in this publication meets the requirements of the American National Standard for Permanence of Paper for Printed Library Materials 239.49-1984.
Page v
Contents
Introduction
vii
Chapter 1
The Internet as a Competitive Business Resource
Mary J. Cronin
1
Chapter 2
Digital Equipment Corporation: Creating New Businesses
Russ Jones
25
Chapter 3
Dow Jones: Business Information Services on the Internet
Gregory P. Gerdy
51
Chapter 4
Genentech, Inc.: Adding Value to Research and Development
John "Scooter" Morris
69
Chapter 5
Lockheed Martin: Integrating Information Resources
Steve L. Swenson
89
Chapter 6
Millipore: Marketing Products to the Global Desktop
Thomas Anderson
115
Chapter 7
Schlumberger: The Internet Advantage across the Corporation
Scott Guthery
139
Chapter 8
Measuring the Value of the Internet for Business
Joel H. Maloff
165

Page vi
Chapter 9
Productivity, Policy, and Internet Training Issues
Marian Bremer
191
Chapter 10
Emerging Platforms for Commerce over the Internet
Gail Grant
211

Appendixes
A
History and Growth of the Internet
249
B
Internet Vital Statistics
257
C
A Manager's Guide to Internet Terms
261
D
Selected Business Resources on the World Wide Web
267
E
Home Pages of Contributors and Their Organizations
271
Index
283
About the Contributors
293

Page vii
Introduction
Suddenly it seems that the Internet is everywhere. After two decades of relative obscurity as a government and research network, the Internet burst upon the 1990s to penetrate the public consciousness, capturing headlines and attracting millions of users around the world. Analysts estimate that a new computer connects to the Internet about once every 30 minutes, propelling a rate of network expansion that tops 10 percent each month. Every indication points to even faster growth in the future. Hundreds of start-up businesses are designing software, offering connectivity, or giving advice about the Internet. The world's largest corporations are announcing Internet-related products. Companies of all sizes are registering their Internet addresses at a record pace, making commercial Internet domains the largest component of the global network.
As more businesses connect to the Internet, the potential for innovative commercial applications has expanded dramatically. The emergence of the World Wide Web (WWW, or the Web), with its intuitive interfaces and its system for organizing and locating resources through hypertext connections, has changed the look and feel of the Internet forever. By establishing Web sites and designing unique Web "home pages," businesses can present high-quality graphics, integrate multimedia components, and offer detailed product information via the Internet. Customers can browse catalogs, ask questions, see demonstrations, and make purchases using security-enhanced Web software.
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