Wayne Outlaw - Smart Staffing: How to Hire, Reward and Keep Top Employees for Your Growing Company
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Smart Staffing: How to Hire, Reward and Keep Top Employees for Your Growing Company
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This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional should be sought.
Editorial Director: Cynthia A. Zigmund Managing Editor: Jack Kiburz Project Editor: Trey Thoelcke Interior Design: Lucy Jenkins Cover Design: S. Laird Jenkins Corporation
1998 by Wayne Outlaw
Published by Upstart Publishing Company, a division of Dearborn Publishing Group, Inc.
All rights reserved. The text of this publication, or any part thereof, may not be reproduced in any manner whatsoever without written permission from the publisher.
Printed in the United States of America
99 00 10 9 8 7 6 5 4 3 2
Library of Congress Cataloging-in-Publication Data
Outlaw, Wayne. Smart staffing: how to hire, reward and keep the best people for your growing company / Wayne Outlaw. p. cm. ISBN 1-57410-095-5 (pbk.) 1. Employee selection. 2. EmployeesRecruiting. 3. Employee motivation. I. Title. HF5549.5.S38088 1998 658.3'1dc21 98-9935 CIP
Upstart books are available at special quantity discounts to use as premiums and sales promotions, or for use in corporate training programs. For more information, please call the Special Sales Manager at 800-621-9621, ext. 4384, or write to Dearborn Financial Publishing, Inc., 155 N. Wacker Drive, Chicago, IL 60606-1719.
Page iii
PRAISE FOR SMART STAFFING
"The most important competitive weapon for a growing business in a service economy is people. Wayne Outlaw's expertise in creating competitive advantage through people for emerging enterprises is excellently captured in Smart Staffing. Far from theoretical, Wayne has created an incredibly practical guide for any business manager. This book has become required reading nationally for all our people involved in leading and managing our most precious asset."
Jonathan McNeill Co-President and Chief Executive Officer Sterling Collision Centers, Inc.
"Comprehensive, throrough, and powerfully effective. Smart Staffing is a perfect companion for every business ownerand a valuable reminder for human resource professionals."
Roger E. Herman, CSP, CMC Author, Keeping Good People Senior Fellow, Workforce Stability Institute
"Wayne Outlaw knows how to find and retain good people. A few hours with Smart Staffing will have profound impact on your bottom line."
Alan Weiss, Ph.D. Author, Million Dollar Consulting
"The training we need for life's greatest challenges; marriage, raising children, and recruiting and retaining star employees, is usually left to chance. That's no longer the case. Wayne's Smart Staffing is a comprehensive step-by-step guide to hiring and retaining the 'stars' you want for your company. No one should fail if they follow his formulas!"
Rosemary Maniscalco President and Chief Operating Officer Comforce Staffing Services
Page iv
"Smart Staffing will help with improving 'The Human Asset' side of your balance sheet. Each chapter is filled with ideas that can be immediately implemented. Buy the book and use it, the payoff will be 1,000-fold! You can't grow a business without people, this is an A to Z manual on how to do it right."
Paul E. Berman President Val-Pak of Philadelphia
"Wayne Outlaw has written the quintessential book on hiring, rewarding, and keeping top employees for a growing business. Practicing the approach advocated in Smart Staffing will take light years off your learning curve and provide you with the peace of mind that comes from knowing you have made the right decisions regarding people. Get it; read it; use it! You'll be glad you did."
George Morrisey Author, Morrisey on Planning
"The largest obstacle to my company's future growth and health is finding, growing, and maintaining human capital. Smart Staffing addresses these problems with amazing clarity and direction. It's a must-read for any manager. I distributed five advance copies to my key managers and got instant results. Thank you!"
Mitchell Bender CEO and President, Pace American, Inc.
"What a great book! Smart Staffing gives the businessperson everything they need to know for managing the critical staffing function. This step-by-step guide is solid and practical, supported by rich background information. It even covers online recruiting and screening. Smart Staffing is a must-read."
Wally Bock Author and publisher, Briefing Memo ( www.bockinfo.com/bm.htm )
"Smart Staffing is an outstanding resource for all CEOs and business owners trying to understand the challenges of maintaining a stable workforce. I intend to share Smart Staffing with my associates, so together we can gain better insight into the reality-based
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