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Donald L. Kirkpatrick - Evaluating training programs: the four levels

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title Evaluating Training Programs The Four Levels author - photo 1

title:Evaluating Training Programs : The Four Levels
author:Kirkpatrick, Donald L.
publisher:Berrett Koehler
isbn10 | asin:1576750426
print isbn13:9781576750421
ebook isbn13:9781583763407
language:English
subjectEmployees--Training of--Evaluation.
publication date:1998
lcc:HF5549.5.T7K569 1998eb
ddc:658.3/12404
subject:Employees--Training of--Evaluation.
Page iii
Evaluating Training Programs
The Four Levels
Second Edition
Donald L. Kirkpatrick
Page iv Copyright 1998 by Donald L Kirkpatrick All rights reserved No - photo 2
Page iv
Copyright 1998 by Donald L. Kirkpatrick
All rights reserved. No part of this publication may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the publisher, except in the case of brief quotations embodied in critical reviews and certain other noncommercial uses permitted by copyright law. For permission requests, write to the publisher, addressed "Attention: Permissions Coordinator," at the address below.
Berrett-Koehler Publishers, Inc.
450 Sansome Street, Suite 1200
San Francisco, CA 94111-3320
Tel: (415) 288-0260 Fax: (415) 362-2512
ORDERING INFORMATION
Individual sales. Berrett-Koehler publications are available through most bookstores.
They can also be ordered direct from Berrett-Koehler at the address above.
Quantity sales. Special discounts are available on quantity purchases by corporations, associations, and others. For details, contact the "Special Sales Department" at the Berrett-Koehler address above.
Orders for college textbook/course adoption use. Please contact Berrett-Koehler Publishers at the address above.
Orders by U.S. trade bookstores and wholesalers. Please contact Publishers
Group West, 1700 Fourth Street, Berkeley, CA 94710.
Tel: (510) 528-1444; 1-800-788-3123. Fax: (510) 528-3444.
Printed in the United States of America
Picture 3
Printed on acid-free and recycled paper
that is composed of 50% recovered fiber,
including 10% post-consumer waste.
Library of Congress Cataloging-in-Publication Data
Kirkpatrick, Donald L.
Evaluating training programs: the four levels / Donald L.
Kirkpatrick 2nd ed.
p. cm.
Includes bibliographical references and index.
ISBN 1-57675-042-6 (hardcover: alk. paper)
1. Employees Training of Evaluation. I. Title.
HF5549.5.T7K569 1998
658.3'12404 dc21 98-23974
CIP
Second Edition
02 01 00 10 9 8 7 6 5 4
Page v
To my wife Fern,
who has been my inspiration, helper, and encourager
through forty-plus years of happy marriage
Page vii
CONTENTS
Foreword to the First Edition
ix
Foreword to the Second Edition
xiii
Preface
xv
Part One: Concepts, Principles, Guidelines, and Techniques
1
1. Evaluating: Part of a Ten-Step Process
3
2. Reasons for Evaluating
15
3. The Four Levels: An Overview
19
4. Evaluating Reaction
25
5. Evaluating Learning
39
6. Evaluating Behavior
48
7. Evaluating Results
59
8. Implementing the Four Levels
67
Part Two: Case Studies of Implementation
71
9. Making a Play for Training Evaluation: Montac, A Fictitious Company
73
10. Balancing Your Evaluation Act
87

Page viii
11. Evaluating a Training Program for Nonexempt Employees: First Union National Bank
99
12. Evaluating a Training Course on Performance Appraisal and Coaching: Kemper National Insurance Companies
106
13. Evaluating a Training Program on Presentation Skills: Arthur Andersen & Company
120
14. Evaluating the Creative Manager Training Program: Motorola Corporation
129
15. Evaluating a Training Program on Developing Supervisory Skills: Management Institute, University of Wisconsin
140
16. Evaluating a Leadership Training Program: Gap Inc.
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