Bobbi Linkemer - The Secretarys Secret Weapon: Arm Yourself for Success with Seven Essential Communication Skills

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title	:	The Secretary's Secret Weapon : Arm Yourself for Success With Seven Essential Communication Skills
author	:	Linkemer, Bobbi.
publisher	:	AMACOM Books
isbn10 | asin	:	0814478956
print isbn13	:	9780814478950
ebook isbn13	:	9780585092195
language	:	English
subject	Secretaries, Business communication, Interpersonal communication.
publication date	:	1996
lcc	:	HF5547.5.L564 1996eb
ddc	:	650.14/08/8651
subject	:	Secretaries, Business communication, Interpersonal communication.

Page iii The Secretary's Secret Weapon Arm Yourself for Success With Seven Essential Communication Skills BOBBI LINKEMER amacom American Management Association New York Atlanta Boston Chicago Kansas City San Francisco Washington, D.C. Brussels Mexico City Tokyo Toronto

Page iv This book is available at a special discount when ordered in bulk quantities. For information, contact Special Sales Department, AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019 This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional person should be sought. Library of Congress Cataloging-in-Publication Data Linkemer, Bobbi. The secretary's secret weapon: arm yourself for success with seven essential communication skills / Bobbi Linkemer. p. cm. Includes bibliographical references and index. ISBN 0-8144-7895-6 (pbk.) 1. Secretaries. 2. Business communication. 3. Interpersonal communication. I. Title. HF5547.5.L564 1996 650.14'08'8651dc2096-18069 CIP 1996 Bobbi Linkemer. All rights reserved. Printed in the United States of America. This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019. Printing number 10 9 8 7 6 5 4 3 2 1

Page v Contents 1. Communication and Your Job 1 2. Are You Listening? 18 3. What You Say and How You Say It 39 4. The Art and Craft of Writing 61 5. The Telephone: Friend or Foe? 83 6. Speaking Without Words 105 7. Good-bye Cyberphobia 126 8. Meetings: Your Living Laboratory 150 Bibliography 173 Index 175

Page 1 Chapter 1 Communication and Your Job Let's begin with a few basic assumptions. At this moment in your career, you are a professional secretary or administrative assistantdepending on how your company defines your position or what you, personally, prefer to be called. You are employed, either full-time and salaried; part-time or as a temp; or by yourself, as an independent contractor. You obviously possess the skills necessary to qualify for your job, and you probably have most of the ones you need to actually perform it. Finally, you are ambitious, which means one of two things: you either want to grow within your present position or you hope to use it as a launching pad to the next step on your particular career ladder. If that is a fairly accurate description of where you see yourself, read on, because this book was written for you. And since you are a very busy person, it will get straight to the point, give you information you can really use, and share with you the candid thoughts of many of your professional peers around the country. The "Good Old Days" Let's begin by taking a good hard look at what you do. No one has to tell you how much your job has changed over the past few years, especially if you've been at this for a while. The position you now hold is certainly not what it was twenty or even ten years ago. It is, in fact, evolving so quickly that many of the skills you can't seem to live without today are either just greatly

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