Linda Ashdown - Performance Management

A very useful introduction that brings the subject to life for those less experienced in the area or looking to establish a performance management framework in their organization, as well as being useful for those working in companies with established performance management processes to ensure that these deliver as expected (particularly through the oh-so-crucial alignment between performance management and organizational goals). Daniela Freudenthaler, Corporate HR Europe, Manager Strategy and Targets, BMW Group

This book has expertly threaded all the elements of performance management together in a practical and interactive way by using activities, diagnostics, case studies and scenarios to encourage HR professionals and line managers to embed great performance practices. Esther OHalloran, Director, EOH Business Solutions, former Managing Director, PAUL Bakery

Performance Management is packed with information that delivers immediate benefits to both practising professionals and human resource management students. This well-structured and comprehensive traverse of the landscape of performance management in organizations with practical examples and compelling case studies is a must-read for all professionals dealing with people on a day-to-day basis. Dr Chandana Sanyal, Senior Lecturer in Human Resource Management and Development, Middlesex University Business School

People are (and will always be, even in this age of technology) an organizations most valuable asset. Linda Ashdowns excellent book is your practical guide to nurturing your talented people and driving organizational effectiveness. I thoroughly recommend that this book sits on your desk, with scribbles, notes and folded corners for daily use! Simon Francis, Chief Executive Officer, Flock Associates Ltd

This book is full of practical information about performance management with some excellent case studies. A very important and timely contribution to this area. Ramya S Yarlagadda, Head of HR and Strategy, International School of Hyderabad

HR FUNDAMENTALS

Second Edition

PERFORMANCE MANAGEMENT

A practical introduction

Linda Ashdown

Publishers note

Every possible effort has been made to ensure that the information contained in this book is accurate at the time of going to press, and the publisher and authors cannot accept responsibility for any errors or omissions, however caused. No responsibility for loss or damage occasioned to any person acting, or refraining from action, as a result of the material in this publication can be accepted by the editor, the publisher or any of the authors.

First published in Great Britain and the United States in 2014 by Kogan Page Limited

Second edition published in 2018

Apart from any fair dealing for the purposes of research or private study, or criticism or review, as permitted under the Copyright, Designs and Patents Act 1988, this publication may only be reproduced, stored or transmitted, in any form or by any means, with the prior permission in writing of the publishers, or in the case of reprographic reproduction in accordance with the terms and licences issued by the CLA. Enquiries concerning reproduction outside these terms should be sent to the publishers at the undermentioned addresses:

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Linda Ashdown, 2014, 2018

The right of Linda Ashdown to be identified as the author of this work has been asserted by her in accordance with the Copyright, Designs and Patents Act 1988.

ISBN 978 0 7494 8337 1

E-ISBN 978 0 7494 8338 8

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Downloadable resources are available atwww.koganpage.com/PerformanceManagement

I am so grateful to the people who gave me their time and support through new case studies, interviews and thought pieces during the writing of this updated edition of Performance Management. Thank you to Professor Sir Cary Cooper, Anila DeHart and Andrew Erhardt-Lewis at Deloitte, David Morison and Gurjit Sandhu at Jumeirah, Charlotte Martin FCIPD, Brad Taylor and Edward Houghton from CIPD and Rebecca Grigg at Hilton. Thank you also to the amazing bunch of fun, talented people I work with at CIPD.

Love and thanks always, to Mark, Catherine and David for always being there supporting me.

Since I wrote the first edition of this book four years ago, much has changed in the world. There is a new president in the White House, the UK voted to Brexit and the threat of acts of terror feels all too prevalent in our lives, wherever we live in the world. The world of work has also changed significantly in that short space of time and looks likely to continue to rapidly change as we move further into the 21st century.

We are living through a fundamental transformation in the way we work. Automation and thinking machines are replacing human tasks and jobs, and changing the skills that organizations are looking for in their people. These momentous changes raise huge organizational, talent and HR challenges at a time when business leaders are already wrestling with unprecedented risks, disruption and political and societal upheaval.

(PWC, 2017)

As I write, there is growing debate over the nature of employment relationships, particularly in light of the growth in the gig economy. More women than ever are returning to work after childbirth. Technology continues to transform how work is carried out. Expectations of new generations of workers are impacting significantly on workplaces and multi-generational workforces present new challenges. For my parents generation, working for one employer all their working lives was not unusual; for my children they will not only be likely to have many different employers during their working lives, they may well change careers several times, and could well hold several different jobs at the same time. Attending a GCSE presentation evening at my sons school, the Headmaster spoke of the challenge of education systems needing to prepare students for jobs that currently dont exist. Against this backdrop of change, however, there is a constant. I firmly believe that the effective management of performance at an organization, team and individual level, both now and in the future, will be vital not only for organization success but also survival.

This book has been updated to reflect current thinking and approaches to performance management. There has been much debate around the use of the performance appraisal for example, and whilst some have reported on its demise, it still forms a key element of many organizations approach to performance management. There is also a much greater focus on ethics in this edition to reflect how this has risen in importance for organizations, their employees and customers in recent years. It is also at the heart of the CIPD Profession for the Future work : ethical cultures are vital in helping businesses shift focus from short-term profits to long-term sustainability (CIPD, 2017a). There are new case studies, interviews, thought pieces and activities to support the reader in enabling effective performance management in their workplaces.