Zhi - Leading with cultural intelligence: the real secret to success

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LEADING WITH
CULTURAL
INTELLIGENCE

The Real Secret to Success

SECOND EDITION

David Livermore

Foreword by Soon Ang, PhD and Linn Van Dyne, PhD

American Management Association

New York Atlanta Brussels Chicago Mexico City San Francisco
Shanghai Tokyo Toronto Washington, D.C.

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This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional person should be sought.

CQ is a trademark of the Cultural Intelligence Center, LLC.

Library of Congress Cataloging-in-Publication Data

Livermore, David A., 1967- Leading with cultural intelligence : the real secret to success / David Livermore ; foreword by Soon Ang, Ph.D., and Linn Van Dyne, Ph.D.Second edition.

pages cm

Includes index.

ISBN 978-0-8144-4917-2 (hardcover)ISBN 0-8144-4917-4 (hardcover)ISBN 978-0-8144-4918-9 (ebook)ISBN 0-8144-4918-2 (ebook) 1. LeadershipCross-cultural studies. 2. Organizational behaviorCross-cultural studies. 3. ManagementCross-cultural studies. 4. Intercultural communication. 5. Cross-cultural orientation. I. Title.

HD57.7.L589 2015

658.4092dc23

2014030865

2015 David Livermore

All rights reserved.

Printed in the United States of America.

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Printing Number

10 9 8 7 6 5 4 3 2 1

For Linda my ultimate soul mate,
fellow sojourner, and love.

Creating and navigating culture is among leaders most imporant roles. Review why culture matters for todays global leaders and beware of the myths that often inform global leadership practice.

Discover the critical capabilities found in culturally intelligent leaders and learn how to assess and improve CQ in yourself and others.

Start by considering the impact of your motivation for adapting cross-culturally. And learn how to improve CQ Drive in yourself and those you lead.

Next, learn how to read an intercultural situation by improving your grasp of the seminal ways cultures differ. And understand the best way to use intercultural understanding.

Review ten cultural value dimensions and the way they influence the behavior of the ten largest cultural clusters in the world. And learn how to improve CQ Knowledge in yourself and those you lead.

See how to use your cultural understanding to effectively strategize on behalf of yourself and your organization. And learn how to improve CQ Strategy in yourself and those you lead.

Discover when and how to adapt your behavior for different cultural situations. And learn how to improve CQ Action in yourself and those you lead.

Discover what predicts whether someone has high CQ. And note the relationships between what improves CQ and the return on investment from leading with cultural intelligence.

Review the best practices for developing a culturally intelligent organization or team. And create a plan for leading with cultural intelligence.

We are pleased to write the foreword to David Livermores latest book on cultural intelligence (CQ). As academics with a scientificpractitioner ethos, we pioneered the measurement and research of cultural intelligence. Dave then built upon this scientific body of knowledge with his extensive experience researching and working with leaders around the world.

Few people can translate technical academic work into clear and lucid material. Dave has done just that with his books on cultural intelligence, and this one is no exception. He understands the importance of evidence-based management principles and emphasizes research-based scientific evidence rather than anecdotes as the basis for his key points.

Since the first edition of Leading with Cultural Intelligence, there has been a large increase in the number of scholars and practitioners using cultural intelligence around the world. Dave has included many of these updated findings and examples in this second edition. This research includes predictors of CQ, outcomes of CQ, and more complex models that include mediation and moderation. Leading with Cultural Intelligence presents a view of leadership that is solidly grounded on the latest cultural intelligence theory and research with actionable information for managers and employees.

This book is suitable for people in all sorts of leadership positions. It is especially relevant to global leaders; members of multicultural teams; human resources managers; management training and development professionals; organizational researchers; and students in management, psychology, and other disciplines. It should be valuable to anyone who wants to understand the factors that are critical to effective leadership in our multicultural, global world.

It is indeed a rare privilege to write the foreword to the next edition of a book that has become a quintessential guidebook for culturally intelligent leadership in the twenty-first century and beyond.

Soon Ang, PhD
Goh Tjoei Kok Chair and Professor in Management
Center for Leadership and Cultural Intelligence
Nanyang Business School
Nanyang Technological University, Singapore

Linn Van Dyne, PhD