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Gurnek Bains - Cultural DNA: the psychology of globalization

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Gurnek Bains Cultural DNA: the psychology of globalization
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Develop a deeper cultural intelligence to thrive in a globalized marketplaceCultural DNA is a manual for successful engagement with cultures around the world. Written by founder and chairman of a global business psychology consultancy, this book guides leaders through the essential globalization management soft skills required to remain relevant in an increasingly connected business world. Readers will learn about the psychological themes at play in the U.S., Latin America, Europe, China, India, The Middle East, and Sub-Saharan Africa, and study the quantitative analysis from an extensive database of leaders. Groundbreaking behavioral genetics research shows exactly how companies and leaders can excel, turning globalization into a major competitive advantage. Borders and boundaries are becoming increasingly irrelevant in business operations, and leaders are required to engage in other cultures more deeply than ever before. This global-cultural convergence has highlighted both similarities and deep-rooted differences, and its up to the leaders involved in these exchanges to bridge the divide and pursue the goals that benefit both sides. Cultural DNA provides the information and insight that leads to these successes, helping readers to: Develop deeper empathy and respect for other cultures Appreciate difference and leverage it better for competitive advantage Anticipate cultural differences and solve issues before they arise Thoughtfully manage globalization-driven convergences to find a common ground Excel at managing globalization by applying cultural intelligence Successful leaders understand that in certain situations, its the soft skills that matter most. Globalization demands that cultures learn to work within each others needs and expectations, and the right mix of people skills, business acumen, and cultural awareness is key. For the global business leader, Cultural DNA is a handbook for successful exchange-- Read more...
Abstract: Develop a deeper cultural intelligence to thrive in a globalized marketplaceCultural DNA is a manual for successful engagement with cultures around the world. Written by founder and chairman of a global business psychology consultancy, this book guides leaders through the essential globalization management soft skills required to remain relevant in an increasingly connected business world. Readers will learn about the psychological themes at play in the U.S., Latin America, Europe, China, India, The Middle East, and Sub-Saharan Africa, and study the quantitative analysis from an extensive database of leaders. Groundbreaking behavioral genetics research shows exactly how companies and leaders can excel, turning globalization into a major competitive advantage. Borders and boundaries are becoming increasingly irrelevant in business operations, and leaders are required to engage in other cultures more deeply than ever before. This global-cultural convergence has highlighted both similarities and deep-rooted differences, and its up to the leaders involved in these exchanges to bridge the divide and pursue the goals that benefit both sides. Cultural DNA provides the information and insight that leads to these successes, helping readers to: Develop deeper empathy and respect for other cultures Appreciate difference and leverage it better for competitive advantage Anticipate cultural differences and solve issues before they arise Thoughtfully manage globalization-driven convergences to find a common ground Excel at managing globalization by applying cultural intelligence Successful leaders understand that in certain situations, its the soft skills that matter most. Globalization demands that cultures learn to work within each others needs and expectations, and the right mix of people skills, business acumen, and cultural awareness is key. For the global business leader, Cultural DNA is a handbook for successful exchange

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Cover design C Wallace Cover image Balloon Earth iStockcomxochicalco - photo 1

Cover design: C. Wallace

Cover image: Balloon Earth iStock.com/xochicalco

Copyright 2015 by Gurnek Bains. All rights reserved

Published by John Wiley & Sons, Inc., Hoboken, New Jersey

Published simultaneously in Canada

No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, 222 Rosewood Drive, Danvers, MA 01923, (978) 750-8400, fax (978) 646-8600, or on the web at www.copyright.com. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, (201) 748-6011, fax (201) 748-6008, or online at www.wiley.com/go/permissions.

Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives or written sales materials. The advice and strategies contained herein may not be suitable for your situation. You should consult with a professional where appropriate. Neither the publisher nor author shall be liable for damages arising herefrom.

For general information about our other products and services, please contact our Customer Care Department within the United States at (800) 762-2974, outside the United States at (317) 572-3993 or fax (317) 572-4002.

Wiley publishes in a variety of print and electronic formats and by print-on-demand. Some material included with standard print versions of this book may not be included in e-books or in print-on-demand. If this book refers to media such as a CD or DVD that is not included in the version you purchased, you may download this material at http://booksupport.wiley.com. For more information about Wiley products, visit www.wiley.com.

Library of Congress Cataloging-in-Publication Data:

Bains, Gurnek.

Cultural DNA : the psychology of globalization / Gurnek Bains.

pages cm

Includes index.

ISBN 978-1-118-92891-2 (hardback : alk. paper) 1. Cultural intelligence. 2. LeadershipPsychological aspects. 3. Career development. 4. Culture and globalization. I. Title.

HM621.B343 2015

303.48'2dc23

2014044837

Acknowledgments

From the start this project has been a family affair. My wife Kylie has provided much support in generating ideas. Her Australian cultural DNA has also ensured that the project actually happened, rather than staying a piece of Indian reflective enquiry. My two teenage children, Akal and Aman, have also helped. Akal's interest in economics and Aman's in psychology has meant that I have been able to give them significant sub-projects. In what we quickly discovered was a very ambitious undertaking.

I also want to thank everyone at YSC who has contributed and all of our global offices for their local insights. Our research department has also undertaken painstaking analysis of our database. I also want to thank, Evgeniya Petrova, who did much of the literature research and Rosemary Burke-Kennedy who helped bring the manuscript to fruition.

Gurnek Bains
London 2015

Introduction

We live in a world that is becoming flatter and flatter. Global business and trade, the ease of air travel, and the unending flow of information and communication are all combining to create a kind of homogenized, cultural soup into which we are all being inexorably pulled. Whether you are in Beijing, Dubai, or Reykjavk, the ubiquity of global brands and the extent of cultural fusion can make everything around you look and feel comfortingly familiar, if somewhat blandly uniform. Backpackers know this and go to great lengths, admittedly sometimes in a self-defeating, cattle-like manner, to discover corners of the world that our global culture has not yet infiltrated or homogenized.

However, one theme emerges with surprising regularity when you talk to people who have moved to a different culture and lived there for some timethis surface similarity is something of an illusion only held by the transient tourist or business traveler. You don't realize just how different this place really is once you have been here some time, people who have deeper experience will often say. While things can appear familiar on the surface, over time a gradual realization sinks in that the deep psychological and cultural instincts of different societies really are different in profound, nonsuperficial ways. You find that while it might have been easy to engage the culture initially, you eventually hit a permafrost layer through which an outsider cannot penetrate. Over time, you often become aware of just what you don't know or can't comprehend. The initial surface familiarity can be deceptive; just because people in Shanghai wear Gucci or Missoni or carry Prada handbags, it doesn't mean that they are Italians at heart.

The same happens when people from different cultural backgrounds marry or form long-term relationships, as is increasingly the case in our globalized village of a world. Initial assumptions around the similarity of values are tested over time and it frequently begins to dawn on people that their partner's original culture is more ingrained in them than they might have assumed. Subtle differences in attitude and orientation begin to emerge once the fog of early infatuation and surface familiarity lifts. This is not to say that relationships across cultural barriers are doomed or problematic. I myself, being Indian and married to an Australian, know and appreciate the richness that is inevitably a part of cross-cultural relationships. However, both my wife and I have realized over time that I am more Indian than I might have thought in my deepest instincts and actually she is more Australiandespite the fact that both of us on the surface appear to be quintessential exponents of middle-class British mores and values.

The central argument of this book is that while there is much that is common between humans, there are also subtle but profound differences between the psychological instincts of different cultures. Furthermore, the ultimate causes of these differences frequently lie buried in the pastoften in the very early period when that part of the world was being settled by the first human migrations. It is this echo from distant times that fundamentally affects each culture's psychological outlook. Like a distant drumbeat, this cultural DNA reverberates through the society, affecting the historical cycles it has experienced, its economic performance, political institutions, business ethos, and just about every other aspect of people's experience. People are not better than one another, or always very different, just sometimes so. As the world globalizes, it is likely that some of these differences will be ironed out. However, it is also likely that we will become more conscious, rather than less, of differences below the surface.

The Psychology of the Eurozone Crisis

The problems in the European Community around creating a single currency illustrate the tensions that arise when overoptimistic globalizing sentiments hit the wall of deeply ingrained psychological differences. When the Euro was introduced in 1999, many multinational businesses greeted the idea of a single currency across the consenting EC countries with enthusiasm. A significant number of multinationals essentially dismantled their European national operations in favor of regional structures. There was massive investment in the European project from outside. For example, in spite of the prominence given to emerging markets, more than half of the investment of U.S. multinationals abroad in the period 2002 to 2011 actually went to Europe.

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