Lenora Billings-Harris - Trailblazers: How Top Business Leaders are Accelerating Results through Inclusion and Diversity

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Table of Contents

Praise for Trailblazers

As a former CEO of Southwest Airlines, I think Trailblazers presents a comprehensive and compelling framework for what it really takes for organizations and leaders to be successful in a multicultural world. Trailblazers provides an in depth and well organized look at all the components and requirements of strategic diversity and inclusion, as well as a discerning look at the motivation and leadership skills of twelve highly respected chief diversity officers.

Howard Putnam
Former CEO Southwest Airlines
Author of The Winds of Turbulence

If someone in leadership does not intellectually understand and fully internalize the business case of a changing workforce, global marketplace and community, they disqualify themselves from leadership. Lenora and Redia go beyond the business case for diversity and inclusion in this book. Trailblazers provides compelling evidence and best practices that clearly integrate diversity and inclusion into successful leadership and business success.

Frank J. McCloskey
Vice President Diversity
Georgia Power

This book is truly a keeper for business leaders who want their organizations to be on the cutting edge of diversity and inclusion strategiesand most importantly, achieve meaningful results. The authors do a great job of providing compelling insights, practical approaches and wisdom as told through the hands-on experiences of diversity gurus.

Claudette J. Whiting
President of CJW Consulting and Former head of Diversity
and Inclusion for Microsoft and The DuPont Company

Trailblazers provides an insightful look into the practical strategies implemented by some of the most respected leaders in diversity and inclusion. Their results-producing approaches in top corporations give clear and compelling guidance to all those who are working to leverage diversitys potential and create environments where talent thrives for the good of all.

Anita Rowe, PhD
Partner, Gardenswartz & Rowe
Co-author, Managing Diversity: A Complete Desk
Reference and Planning Guide, Revised Edition

This insightful work explores the multicultural dynamic from a meaningful business and social perspective. It guides us all in the right directions for a more productive and meaningful approach to organizational success. As the world becomes a smaller or more tightly knit place, this book highlights how best to use an organizations strongest asset: its people.

Dr. Nido Qubein
President, High Point University
Chairman, Great Harvest Bread Co.

Trailblazers is an impressive compilation of diversity and inclusion advice from some of the most admired companies in the world. Using real time business examples, Trailblazers does an outstanding job of defining diversity and inclusion as a business imperative. Many companies still believe that diversity and inclusion is just a strategy to avoid litigation and protect revenue. For those organizations that are still confused about the business case for leading with a diversity and inclusion mindset, this book sets the record straight and is a book those organizations leaders should read.

H. Joseph Machicote
VP, Talent Management & HR Services
Lance, Inc.

Trailblazers is an important contribution to the diversity literature. It focuses more on results than on rhetoric, and takes us past diversity training to effective diversity strategies. So many myths are tackled in this book that it is a must-read for diversity practitioners and those they report to. If just one-tenth of the suggestions in this book were implemented, the workplace would be far more inclusive, and, equally importantly, more productive.

Dr. Julianne Malveaux
President, Bennett College for Women
Economist and regular guest columnist for USA Today

Trailblazers presents a comprehensive and compelling framework for what it really takes for organizations and accountable leaders to be successful in a multicultural world. Whether your organization is global or regional, the insightful best practices [that] award winning companies have provided will help you make diversity a competitive advantage.

Sam Silverstein
Author: No More Excuses
Past President of The National Speakers Association

This book provides an insightful and much needed look into the life stories, motivations, and challenges of leaders in diversity work. It illuminates how they navigated their roles as agents for those traditionally excluded and the business imperatives of the organisations in which they are employed. There are many lessons and practical strategies for all who wish to do diversity work, no matter what part of the world you live in.

Professor Stella M. Nkomo
University of Pretoria, South Africa
Co-author, Our Separate Ways:
Black and White Women and the Struggle for Professional Identity

Like the Chief Diversity Officers who inspired the title, the authors of Trailblazers have provided the reader with fresh and innovative practices that will help drive forward any companys diversity/inclusion efforts. By laying out the wisdom of CDOs who have on the ground, in the trenches experience, the book serves as a practical resource for anyone with a commitment to achieving the business success that only a truly inclusive workplace can provide.

Sondra Thiederman, PhD
Author of Making Diversity Work:
Seven Steps for Defeating Bias in the Workplace

To all the Trailblazers, known and unknown, who have made the present possible, and the future one of great possibilities.

Foreword

I entered the workforce after graduating from Harvard Business School in 1980. It was a time when there were not many women in business and almost none in line operating roles or roles with responsibility for managing a bottom line, particularly in my industry, the energy industry.

I remember routinely being asked by colleagues to answer the phone and take messages after normal business hours when the administrative assistants had left for the day, or to make copies, or to take notes in the meetings. I dont recall my male colleagues who were also new hires being asked to do these things. I learned to either pitch in and do it or turn down these opportunities with grace, lest I be labeled forever with the dreaded B word. Getting the balance right between acquiescence (to fit in and be a team player) and defiance (to establish appropriate boundaries and prevent being discounted) was a carefully honed skill that could mean the difference between derailment and progression.

Workplaces all over the United States have changed dramatically for the better in the last 30 years as it pertains to respect and opportunities for women. Women have risen to the top of companies, sitting in the C suite and on boards. This is even occurring in previously male dominated fields such as energy, mining, and chemicals.

While the progress has been significant for Caucasian women, there is still a long way to go and even a longer way to go for men and women of color. According to the White House Project ReportBenchmarking Womens Leadership, women now make up over half of managers and professionals in the U.S. workforce but in 2008 were only 3% of CEOs, 15% of board seats, and 6% of the top paying positions of Fortune 500 companies. Pay disparities between men and women persist, and a survey of media stories suggests that women in power are largely disliked. Catalyst published a report in 2007 called The Double-Bind Dilemma for Women in Leadership: Dammed if You Do, Doomed if You Dont. They conclude that women are perceived as competent or likable but rarely both. If women behave consistently with gender stereotypes they are viewed as less competent, and if they act in-consistently they are considered unfeminine.

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