Gayle Cotton - Say Anything to Anyone, Anywhere: 5 Keys To Successful Cross-Cultural Communication

CONTENTS

Praise for Say Anything to Anyone, Anywhere

Different is normal serves as a compelling theme throughout this comprehensive look at communication across cultures and its implications for building bridges one to one. Highly informative, entertaining, and readable.

Dianna Booher, Author of Communicate with Confidence and Creating Personal Presence

This book is an essential companion for anyone who works with people from different cultures or travels to different counties. With clear and insightful examples, it shows how to communicate effectively and easily with any culture, anywhere. Well written, educational, and fun! Read before you go.

Dan Poynter, CSP, Editor of Global Speakers NewsBrief

I cant express how much Gayles coaching changed my life and career. She has dramatically improved my ability to communicate effectively and speak in public, which has greatly enhanced my effectiveness as a leader. Her methods are now explained in this must-read book.

Don Finkell, CEO, Shaw Hardwood

Gayles approach to presentation coaching has been very beneficial to me. Her techniques, now available in her book, have helped me stand before rooms of hundreds of guests and present with confidence and clarity.

Key Coker, Dallas City President, BBVA Compass Bank

I met Gayle when she spoke on effective cross-cultural communication at an Entrepreneurs Organization (EO) conference in Marrakech. Her book is indispensable to anyone who interacts with different cultures... which is everyone!

John L. Wade, CEO, Gung-Ho Company

With the world becoming ever more connected, understanding cultural differences has never been more important to personal and business success. Gayles book provides a practical and actionable road map for global adventurers to follow.

Rich Beck, Senior Vice President, PepsiCo Global Operations

I have worked with Gayle and Circles of Excellence on several occasions over the years in both local and global capacities leveraging their expertise to improve interpersonal communication within my business. This book is the culmination of these perspectives outlining how we can, and need, to adapt to the global culture we live in today.

Tim Danks, Executive Director, Assurance and Managed Services, Huawei Technologies USA

Gayles book gives a unique perspective on the cross-cultural challenges facing todays global business managers. She enlightens us as to the many visible , and more often invisible , aspects to interactions and communications between team members operating with very different mind-sets and within greatly different paradigms.

Mark Dendle, CFO, The ECOM Group

Cultural issues in international business are a critical success factor. Few possess the understanding and grasp of the issue better than Gayle. As an international business lawyer, I live her teachings every day.

Manuel Rajunov, Partner, Foreign Legal Consultant, DLA Piper

Gayles seminars and teachings have had great impact on all students, faculty, and administrative staff who had attended our university. I am very pleased to see that Gayle has now brought her expertise to this excellent guide.

Rogelio Palomera, Professor, University of Puerto Rico at Mayaguez

Cover image: ma_rish/iStockphoto

Cover design: Wendy Mount

Copyright 2013 by Circles Of Excellence, Inc. All rights reserved.

Published by John Wiley & Sons, Inc., Hoboken, New Jersey.

Published simultaneously in Canada.

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Library of Congress Cataloging-in-Publication Data:

Cotton, Gayle.

Say anything to anyone, anywhere : 5 keys to successful cross-cultural communication/Gayle Cotton.

pages cm

Includes index.

ISBN 978-1-118-42042-3 (cloth); 978-1-118-60588-2 (ebk); ISBN 978-1-118-60582-0 (ebk); ISBN 978-1-118-60585-1 (ebk)

1. Intercultural communication. 2. Cultural relations. I. Title.

HM1211.C68 2013

303.482dc23

2012043891

Dedicated to my global family of every race and color.

We are all linked by the greatest culture of

all... the human culture.

ACKNOWLEDGMENTS

A heartfelt Thank you! to the following people for the roles they played in the writing of this book and for bringing me to this point in my life.

Glenn Doman and the Institutes for the Achievement of Human Potential, for teaching me what amazing things people around the world, both advantaged and disadvantaged, are capable of when given the opportunity.

My dear friends, Paul and Dee Carnes, for showing me how to live my life with faith, passion, and the belief that anything is possible with perseverance.

My friend and sister, Krystyna Stepien, whose assistance, expertise, and positive outlook were ever present when I began working in Geneva, Switzerland, and around the world.

My parents and wonderful extended family, who taught me that everyone is created equally and deserves the best possible chance to succeed in life.

My three children, who from their moment of birth, showed me that the world of tomorrow will be created by the children of today.

My husband and pre-editor, whose love and support have been with me throughout the writing of this book.

My Circles Of Excellence team and friends, for their contribution in making this book a success.

My book endorsers, for taking the time out of their busy schedules to read and endorse my book.