Praise for supercorp
This is the book that the world has been anxiously waiting for, perhaps Kanters most notable, certainly one of the most important books of this decade. This is a must-read for all our current and future leaders who will profit enormously from her lessons on how organizations can succeed in these perilous times.
Warren Bennis, University Professor at Universityof Southern California and author of On Becominga Leader
Rosabeth Moss Kanter has done it again! She breaks new ground in SuperCorp by envisioning the corporation of the future that creates long-term value through breakthrough strategies that help solve intractable social problems. This is a must-read for anyone concerned about where capitalism needs to go.
Bill George, former chairman and
CEO of Medtronic and author of True North
For decades, Rosabeth Moss Kanter (Is she the new Peter Drucker?) has been at the cutting edge in helping corporate leaders understand how to master turbulent changes. Now she returns with innovative insights on how companiesand their leaderscan be at the vanguard of the twenty-first century. SuperCorp shows how corporations big and small can not only succeed in a globalized economy but can also rebuild public trust. Timely, informative, and upliftingall of the qualities of a great read!
David Gergen, CNN senior political analyst
and White House counselor to four U.S. presidents
Rosabeth Moss Kanter puts a new and welcome human face on the many ways companies can serve a public purpose while also prospering financially and building an enduring culture of success.
Andrea Jung, chairman and CEO of Avon Products
Kanter presents us with a thoughtful review of the ways in which companies can grow and create financial opportunity for their clients and shareholders while at the same time fostering societal good. Some have called it doing well by doing good, but Kanters careful analysis goes beyond the platitudes by offering solid examples and important insights.
Samuel J. Palmisano, chairman,
president, and CEO of IBM
In the present time of unprecedented challenges, Rosabeth Moss Kanters new book is so timely. Society will accept corporations only if they fulfill societal objectives and needs.
Klaus Schwab, founder and executive
chairman of the World Economic Forum
SuperCorp is a brilliant report from the front lines of companies creating the future by accomplishing the seemingly impossible: driving profits and growth while being in synch with the demands of a new generation of employees and a public fed up with Enron-type excess and scandal. Here is the practical game plan every business needs to pursue to build a profitable future through a capitalism based on progressive ideals.
Daniel Vasella, chairman and CEO of Novartis
SuperCorp is a meaningful resource for executives learning the keys to unlocking growth and innovation in todays challenging global marketplace. The research and case studies are insightful, liberating readers to go beyond the structured models that have historically guided business. Kanter makes a compelling case about the role played by corporate culture, values-based decision making, and larger societal issues in the creation of sustainable success.
Ivan Seidenberg, chairman and CEO
of Verizon Communications
Society demands that the business of business be more than just business. Unless your business is also serving a social purpose, you miss an opportunity for innovations that bring profits. Rosabeth Moss Kanter, one of our most outstanding scholars, excels in her characteristic manner by taking the lead and developing practical ideas for the leaders of the future.
Ram Charan, coauthor of Execution
ALSO BY ROSABETH MOSS KANTER
America the Principled:
6 Opportunities for Becoming a Can-Do Nation Once Again
Confidence: How Winning Streaks and Losing Streaks Begin and End
Evolve! Succeeding in the Digital Culture of Tomorrow
Rosabeth Moss Kanter on the
Frontiers of Management
Innovation (coedited)
World Class: Succeeding Locally in the Global Economy
The Challenge of Organizational Change (coedited)
When Giants Learn to Dance: Mastering the Challenges of Strategy,Management, and Careers in the 1990s
Creating the Future (coauthored)
The Change Masters: Innovation and Entrepreneurshipin the American Corporation
A Tale of O: On Being Different in an Organization
Life in Organizations: Workplaces as People Experience Them (coedited)
Men and Women of the Corporation
Work and Family in the United States
Another Voice (coedited)
Creating and Managing the Collective Life (edited)
Commitment and Community
supercorp
HOW VANGUARD COMPANIES CREATE
INNOVATION, PROFITS, GROWTH,
AND SOCIAL GOOD
rosabeth moss kanter
First published in Great Britain in 2009 by
PROFILE BOOKS LTD
3A Exmouth House
Pine Street
London EC1R 0JH
www.profilebooks.com
First published in the United States of America in 2009 by
Crown Business, an imprint of the Crown Publishing Group,
a division of Random House, Inc., New York
Copyright Rosabeth Moss Kanter, 2009
1 3 5 7 9 10 8 6 4 2
Printed and bound in Great Britain by
Clays, Bungay, Suffolk
The moral right of the author has been asserted.
All rights reserved. Without limiting the rights under copyright reserved above, no part of this publication may be reproduced, stored or introduced into a retrieval system, or transmitted, in any form or by any means (electronic, mechanical, photocopying, recording or otherwise), without the prior written permission of both the copyright owner and the publisher of this book.
A CIP catalogue record for this book is available from the British Library.
eISBN: 978-1-84765-229-4
The paper this book is printed on is certified by the 1996 Forest Stewardship Council A.C. (FSC). It is ancient-forest friendly. The printer holds FSC chain of custody SGS-COC-2061
In memory of my wonderful parents,
And in celebration of Matthew, Melissa, Alison Lily,
and generations to come
CONTENTS
supercorp
O NE BRIGHT SPOT in the otherwise grim and gloomy financial news in January 2009 was IBMs profit announcement, which exceeded financial analysts expectationsno small feat in good times, much less bad. IBM had a profitable end to 2008 and a strong profit outlook for the quarters ahead, leaping ahead of the competition. Furthermore, during a year in which world stock markets plunged, with the NASDAQ composite index dropping by 36 percent and Microsoft by 41 percent, IBM shares were down by only about 16 percent for 2008. IBMs stock price rose on the positive earnings news, which was released on the day of Barack Obamas inauguration as president of the United States, a day on which U.S. stock markets plunged again.