Gary Johns - Organizational Behaviour: Understanding and Managing Life at Work, 11/e

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Welcome to the eleventh edition of Organizational Behaviour: Understanding and Managing Life at Work! This edition marks the 37th anniversary of the text, which has been rigorously updated over the years to present students with the latest knowledge and research on both the science and practice of organizational behaviour. First published in 1983, Organizational Behaviour is the longest-running, continuously published, and regularly revised organizational behaviour textbook authored in Canada.

In writing the eleventh edition, we have been guided by three goals. First, we wish to convey the genuine excitement inherent in the subject of organizational behaviour by sharing our enthusiasm about the subject with students who are reading and learning about it for the first time.

Second, we want the presentation of the material to have both academic and practical integrity, acknowledging the debt of the field to both behavioural science research and organizational practice. To put it another way, we want this resource to be useful and enjoyable to read without oversimplifying key subjects on the premise that this somehow makes them easier to understand. This requires striking a balance between research and theory on the one hand, and practice and application on the other hand. The eleventh edition of Organizational Behaviour includes the most recent research and theory in the field (e.g., positive organizational behaviour, ) as well as many examples of the application and practice of organizational behaviour throughout the text and showcased in the chapter-opening vignettes, the Applied Focus features, and the You Be the Manager features.

Third, we want students to not only learn about organizational behaviour but also to understand the connections and linkages across topics and how to integrate theory, principles, and concepts across chapters rather than see them as separate or isolated topics. Special features designed to enhance this skill include an integrative case that runs through each section of the text and a shared writing question at the end of every chapter. We sincerely hope these goals have resulted in a resource that is interesting and enjoyable to read and also conveys the importance of organizational behaviour to individuals, groups, organizations, and society.

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The eleventh edition of Organizational Behaviour once again includes the Appendix on Research in Organizational Behaviour. This edition also adds substantial new content, features, and pedagogy while remaining faithful to the general format and structure of the tenth edition. While the major topics of the tenth edition remain in this edition, we have added new content to reflect recent research as well as new and emerging themes in the organizational behaviour literature in every chapter of the text. Examples of new vignettes, focus boxes, topics, You Be the Manager, case studies, case incidents, exercises, on-the-job challenge questions, and definitions that can be found in the eleventh edition include:

• Human capital

• Social capital

• Road Map and Model of Organizational Behaviour

• Chapter-Opening Vignette: Maplewave

• Applied Focus box: The Management of Meaningful Work

• You Be the Manager: The Cost of a Minimum Wage Hike

• Case Incident: Mayfield Department Stores

• Experiential Exercise: Corporate Social Responsibility

• Research Focus box: Personality and Popularity in the Workplace

• You Be the Manager: Physical, Mental, and Financial Well-Being at Sun Life Insurance

• Chapter-Opening Vignette: Cogeco Connexion

• Research Focus box: The Beauty Premium and the Ugliness Penalty

• You Be the Manager: Trespassing at Starbucks

• On-the-Job Challenge Question: The Name-Blind Recruitment Pilot Project

• Experiential Exercise: Workplace Age Discrimination Scale (WADS)

• Loose versus tight cultures

• Meaningful work

• Benefits of turnover

• Global Focus box: Japan Pays a Stressful Price for Work Centrality

• Research Focus box: Would You Trade Money for Meaningful Work?

• Case Incident: Millennial Blues

• Research Focus box: Is Cognitive Ability or Motivation More Important for Performance?

• You Be the Manager: The Non-Stop Nightmare

• On-the-Job Challenge Question: Your New Salary

• Experiential Exercise: Work-Related Basic Need Satisfaction Scale (W-BNS)

• Variable pay

• Stretch assignments

• Job crafting

• Chapter-Opening Vignette: Vega

• Applied Focus box: Fun and Games at Work

• On-the-Job Challenge Question: The Most Meaningful Work

• Case Study: Chang Koh Metal Ptd. Ltd. in China

• Team reflexivity

• Chapter-Opening Vignette: Whole Foods

• Global Focus box: Communication Media Choice in Multilingual Virtual Teams

• Research Focus box: Leader Over-Emergence and Gender Dynamics in Self-Managed Teams

• Case Incident: The Team Attendance Bonus

• On-the-Job Challenge Question: Hire Teams, Not Individuals?

• Case Study: Anita Jairam at Metropole Services

• Uncertainty reduction theory

• Applied Focus box: Maintaining the Culture at Steam Whistle Brewing

• You Be the Manager: Changing the Culture at Uber

• Experiential Exercise: Proactive Socialization

• Shared leadership

• LMX differentiation

• Positive leadership

• Chapter-Opening Vignette: Catherine TaitCBC/Radio-Canada President

• On-the-Job Challenge Question: The New Commissioner

• Enhanced coverage of social media

• Employer branding

• Research Focus box: Using Humour in Workplace Communication

• On-the-Job Challenge Question: Dress Code Changes at Starbucks and Earls

• Case Incident: Bilingual Confusion

• Not-invented-here bias

• Chapter-Opening Vignette: The Phoenix Payroll System Fiasco

• Research Focus box: How CEO Personality Affects Organizational Decision Making

• You Be the Manager: Legos Dilemma

• Bounded ethicality

• Sexual harassment in tech firms

• Chapter-Opening Vignette: TD Bank and Wells Fargo

• Ethical Focus box: Foreign Experience Might Be Good for Your Mind, But What Does It Do for Your Ethics?

• You Be the Manager: Empowerment at the Veterans Health Administration

• On-the-Job Challenge Question: Air Canada and Neena Cheema

• Case Study: Dr. Jamie Thompson

• Technostress

• Workaholism