Beverly Kaye - Love ‘Em or Lose ‘Em

A passionate book about how to deal with the most vexing problem organizations now confrontattracting and retaining the best talent. With knowing wit and practical intelligence, Kaye and Jordan-Evans give us elegant solutions and engaging examples. Based on a solid foundation of broad-based research, Love Em or Lose Em will give you a sense of urgency, a renewed faith in your own leadership abilities, and delight that you took the time to read and use it.

Jim Kouzes, coauthor of The Leadership Challenge and Deans Executive Fellow of Leadership, Leavey School of Business, Santa Clara University

This sixth edition is a strong shout out to the importance of using a diversity and inclusion lens as leaders practice effective engagement and retention strategies. Bev and Sharon say, Love em practices support engagement and inclusion. Inclusion must be practiced in parallel with love em efforts or you risk losing key members of your diverse workforce. Read this book if you want tips for how to include, engage, and retain your talent.

Julie OMara, Board Chair, The Centre for Global Inclusion

Its no wonder this book has had a twenty-year life. The twenty-six practices that Bev and Sharon describe continue to give any leader at any level the howtos of engagement and retention.

Marshall Goldsmith, New York Times bestselling author of Triggers, Mojo, and What Got You Here Wont Get You There

Our global strategy is based on recruiting and developing the best talent. Retaining and engaging that talent globally is crucial to every managers business goals. Love Em or Lose Em is their playbook.

J. Craig Mundy, Senior Vice President, Ingersoll Rand

Im a big fan of the stay interview and its power; nothing speaks louder than a manager who genuinely cares. Thats just one great idea from this latest edition of Love Em or Lose Em, which should be at every managers fingertips!

Rebecca Ray, Executive Vice President, Human Capital, The Conference Board

The biggest challenge facing organizations today is keeping their good people. Love Em or Lose Em can help you build a productive and healthy organization that people will not want to leave.

Ken Blanchard, coauthor of The One Minute Manager and The 3 Keys to Empowerment

Talent matters. Few dispute this truth. But keeping great talent continues to challenge many companies. This marvelous book offers specific tools and hundreds of examples of how to care for people. Love Em or Lose Em is the best treatise available on retaining talent.

Dave Ulrich, Professor, Ross School of Business, University of Michigan, and coauthor of HR from the Outside In

The principles laid out in Love Em or Lose Em offer opportunity for all those committed to advancing true equity and inclusion in their businesses. The future of inclusive organizations lies in mitigating bias across talent management practices, and this book provides key practices to consider. Kudos to Bev Kaye and Sharon Jordan-Evans for timeless wisdom on retaining and engaging talent!

Liji Thomas, Head of Diversity and Inclusion, Southern California Edison

You just have to love Love Em or Lose Em. This charming, clever, practical, and user-friendly book is a great desk-side coach for anyone who manages people.

Rosabeth Moss Kanter, Professor, Harvard Business School, and author of Think outside the Building

Kaye and Jordan-Evans offer a user-friendly, practical guide that reflects the realities of diversity. Love Em or Lose Em challenges managers not to simply accept the loss of employees but rather embrace responsibility for the critical tasks of developing and retaining talent.

The late Dr. Roosevelt Thomas, Jr., author of Redefining Diversity and Beyond Race and Gender

Love Em or Lose Em, Sixth Edition

Copyright 1999, 2002, 2005, 2008, 2013, 2021 by Beverly Kaye and Sharon Jordan-Evans

All rights reserved. No part of this publication may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the publisher, except in the case of brief quotations embodied in critical reviews and certain other noncommercial uses permitted by copyright law. For permission requests, write to the publisher, addressed Attention: Permissions Coordinator, at the address below.

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Ordering information for print editions

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Sixth Edition
Paperback print edition ISBN 978-1-5230-8935-2
PDF e-book ISBN 978-1-5230-8936-9
IDPF e-book ISBN 978-1-5230-8937-6
Digital audio ISBN 978-1-5230-8938-3

2020-1

Cover and interior design: Kim Scott, Bumpy Design; Composition: Bev Butterfield, Girl of the West; Copyediting: PeopleSpeak

To Barry and our newlywed daughters. Lindsey and Jill,
may you always do what you love and love what you do.
Bev

To Mike, our four wonderful kids,
and six amazing grandkids.
Thank you for continually reminding me
that life is really all about lovin em.
Sharon