APICS - CSCP 2020 Module 2 Section A

The key processes that supply chain managers need to be able to perform related to procuring and delivering goods and services are

• Performing sales and operations planning

• Developing supply chain personnels knowledge, skills, and abilities

• Developing supply chain infrastructure

• Performing short-term planning and scheduling

• Identifying logistical requirements

• Developing logistical capabilities to support delivery of goods and services

• Executing the plans.

The following is a general overview of these processes. The information required to plan and execute these processes is presented in this sections chapters.

The process of developing supply chain personnels knowledge, skills, and abilities involves the following steps:

• Setting learning goals with ones manager

• Providing opportunities for independent learning, including certification

• Developing formal or informal coaching or mentoring programs

• Providing access to training courses as needed for specific skills or industry-specific knowledge

• Meeting periodically to assess goal progress and set new goals

• Providing an upward career path for individuals who excel

The process of developing the supply chain infrastructure involves the following steps:

• Completing design of the supply chain infrastructure, including relevant total cost of ownership and make-versus-buy analyses

• For all make decisions:

  • Completing supply chain infrastructure or process development projects for manufacturing or service delivery, logistics (including warehousing and transportation), and information and funds flows

  • Staffing new roles

  • Providing training on new processes or systems

  • Using change management to ensure that processes and systems are fully adopted in policies and culture (See Module 3 for information on change management.)

• For all buy decisions and key customer relationships:

  • Working toward desired supplier and customer relationships

  • Developing supplier and customer contracts

  • Implementing agreed-upon supplier and customer relationships

The process of performing short-term planning and scheduling involves the following steps:

• Planning, communicating, influencing, and managing and prioritizing demand

• Forecasting demand

• Servicing orders

• Prioritizing demand

• Influencing other business functions toward a shared view of demand management

• Performing master planning, including the above demand management activities, resource planning, and master scheduling

• Performing sales and operations planning to develop a consensus plan as an input to master scheduling

• Performing master scheduling to produce the master schedule and rough-cut capacity plan

• Performing material requirements planning

• Performing distribution requirements planning for inventory

• Planning production capacity

• Planning inventory

• Forecasting and planning warehouse and transportation capacity

The process of identifying logistical requirements involves the following steps:

• Determining logistics objectives and considerations

• Determining warehousing objectives and considerations

• Specifying warehouse capacity requirements

• Specifying materials-handling requirements

• Determining transportation objectives and considerations

• Selecting preferred modes of transport

• Balancing warehousing, transportation, and other logistics requirements

The process of developing logistical capabilities to support delivery of goods and services involves the following steps:

• For all make decisions:

  • Completing projects related to logistics, including warehousing and transportation processes, infrastructure, and equipment

  • Staffing new roles

  • Performing training on new processes, infrastructure, and equipment

  • Using change management to ensure that logistical capabilities are incorporated in policy and culture

• For all buy decisions:

  • Selecting logistics service providers

  • Developing contracts with logistics service providers

The process of executing the plans involves the following steps:

• Performing production activity control

• Measuring, managing, and controlling capacity

• Controlling inventory

• Monitoring and controlling delivery patterns and transportation modes

• Monitoring and controlling third-party service providers

• Expediting supply and transportation processes

• Complying with all legal and regulatory requirements